The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy Plenty of games plenty fun to have”

Helpful Report

Posted 7 years ago

Hey Keith Thank you so much for your review. Kind regards The Phone Casino

Posted 7 years ago

“Hi! I’ve use The Phone Casino for a few years now so think my review would be a valid one. In the past I’ve not been a fan of the bonuses they used to use! They listened and changed the bonus spins for the better giving everyone a chance at some free money’s! (No catches) customer service is grate, I’ve called up and emailed, both were super fast and friendly. Withdrawals are quite speedy from my experiences they are processed in about 24hrs! But, sneaky tip if you request a withdrawl on a Sunday I found it’s processed in a few hours, meaning it hits my bank Monday afternoon! Complaints and errors - over the years I’ve had a few games crash on me, taking my money but not giving the spins, every time I’ve explained what’s happened the the customer service they have got back to me super fast! Within a hour! And have always resolved the issue and some 😉. I’ve also requested some new games in the past and boom a few days later the game company I requested! Over all I’ve had some ups and downs with this casino! But as of late 2017 they turned a corner and became a grate casino purely on the customer service I’ve had from them! Please just remember to only gamble what you can afford to lose!”

Helpful Report

Posted 8 years ago

Can't say anything to that apart from.... Thank you so much! Our aim is to provide the best possible experience we can and sometimes it tales a bit of time to get it right. We hope to continue to meet your expectations and in some cases exceed them. Thank you, to you and all of our loyal players for your continued support. Kind regards The Phone Casino

Posted 7 years ago

“Free daily game gives you a great chance of winning cash to play on a variety of other games. Great promotions on deposits. Fun and enjoyable experience. Love this site.”

Helpful Report

(241780) - Posted 8 years ago

Samantha Thank you for your review. We really appreciate your comments and look forward to seeing you soon. Kind regards The Phone Casino

Posted 7 years ago

“lots of different game's love it”

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(164045) - Posted 8 years ago

LOVE IT! Kind regards The Phone Casino

Posted 7 years ago

“Good site, quick response by customer services. Withdrawal process simple. More withdrawal options would be good!”

Helpful Report

Posted 8 years ago

Christopher Thank you for your comments. We are just implementing a platform called Trustly for deposits and withdrawals. You'll have seen their logo before. Once that is in we have another option that we are exploring at the moment and fingers crossed I'll be able to share that with you in the near future. Kind regards The Phone Casino

Posted 7 years ago

“I am really happy with this casino. I joined recently and was lucky enough to win, so made a withdrawal. The staff were really fast in answering my questions and so helpful. I really would recommend.”

Helpful Report

Posted 8 years ago

Hi Tracy, great to hear about your win and how satisfied you are with how the Support Team helped. If you ever need any further assistance just let them know.

Posted 8 years ago

“Exceptional service and the response time is like no other! My verification was done instantly and my withdrawals have been processed same day. Couldn’t ask for a better casino! Keep up the good work and I hope to see more games as I’ll be staying at this casino for a long time”

Helpful Report

(156607) - Posted 8 years ago

Hi Brad, great to hear the service was as you would expect. If the support team can assist you at any time please do let them know :)

Posted 8 years ago

“Good range of games, had a small win, but also encountered a lot of errors last night (both in game and the ID verification process)”

Helpful Report

Posted 8 years ago

Hi Steve Apologies for the issues you encountered. It does appear that a few Gremlins popped into the registration process to party! Our team have raised the issue with the providers that we use so it should all get sorted. Once again sorry for any issues you experienced. If you need any further assistance please email support@smallscreencasinos.com We hope it doesn’t spoil your enjoyment too much. Kind regards The Phone Casino

Posted 8 years ago

Steve I wanted to come back to you on the ID side of things. It looks like the ID you tried to upload wasn’t one of the valid types, hence some issues. We must get a government issued Passport with Passport number showing, Driving licence front and back or a National ID card. These are then used to verify your identity independently. I can CS are assiting you so please email Support@smallscreencasinos.com if we can be any further assistance. Kind Regards The Phone Casino

Posted 8 years ago

“Customer service very good just done my first withdrawal through bank option lets hope I get it quick and easy”

Helpful Report

Posted 8 years ago

Hi Samantha Thanks so much for your review. I'm sure you'll find it will be quick. Congratulations on your win. Kind regards The Phone Casino

Posted 8 years ago

“The app is very easy to use and the wide choice of games are excellent, if you can't find a game you like, your obviously to you to gamble! Lol. The only downfall for me is the time the withdrawal process takes .”

Helpful Report

(239103) - Posted 8 years ago

Hi Nicky Thanks for your review. I'll get CS to look into why there may have been a delay in processing your withdrawal. Generally its pretty quick as you can see by other comments below. I'll come back to you. Kind regards The Phone Casino

Posted 8 years ago

“The range of games you can play and good graffics aswell”

Helpful Report

(161175) - Posted 8 years ago

Hi Naomi Many thanks for your lovely review. Watch this space as we have lots of new and exciting games about to come online. Have a great weekend. Kind regards The Phone Casino

Posted 8 years ago

“Quick and easy to register. Great variety of games. Very fast Two hour identity verification 😄. Fast communication. Less than 12 hour pending withdraw, just waiting on my money but I’m sure it’s on way I only withdrew it yesterday.”

Helpful Report

(271718) - Posted 8 years ago

Hi Claire, many thanks for the positive review. Hopefully you've received your funds by now. If you need assistance at any time going forward please do let the support team know. :)

Posted 8 years ago

Hi Claire Many thanks for your lovely review. Kind regards The Phone Casino

Posted 8 years ago

“Great range of games,lots of deposit choices.”

Helpful Report

(147001) - Posted 8 years ago

Hi Natalia, Many thanks for the review. We hope you enjoy the site and the support team will be available should you require assistance.

Posted 8 years ago

Thank you Natalia We hope to see you again soon. There are lots of new games coming your way. Kind regards The Phone Casino

Posted 8 years ago

“Easy account and I’d verification process and payment very quick”

Helpful Report

(255304) - Posted 8 years ago

Hey Rebecca, Thanks so much for your lovely review. As the team only got 4 stars there will be no Friday treats for them ha ha. Have a great weekend and see you again soon. Kind regards The Phone Casino

Posted 8 years ago

“Found phone casino to be helpful and very responsive. Happy to recommend.”

Helpful Report

(269834) - Posted 8 years ago

Hi Helen, Thank you so much for your lovely review, have a lovely day. Kind regards The Phone Casino

Posted 8 years ago

“I was very happy I had few issues with I'd requirements and this was sorted very easily thanks to the great customer support and I was able to withdraw my big winnings”

Helpful Report

(269793) - Posted 8 years ago

Hey James Congratulations on the big win! Enjoy spending it. Thanks for your review, its greatly appreciated. Kind regards The Phone Casino

Posted 8 years ago

“Can't believe I actually won £50 with for free!!!tytyyyyy phone casino 😁😁😁😘”

Helpful Report

Posted 8 years ago

Hi Vicky, great to hear and you get another chance to win again every day. Good luck with it.

Posted 8 years ago

“Quick reponse from customer services. quick withdrawls loads of games great casino”

Helpful Report

Posted 8 years ago

Hello Mr Anon Thank you so much for your review... don't be shy though .. please verify your email. We like to spread the love. See you soon and we have a great offer this weekend if you fancy some action. Kind regards The Phone Casino

Posted 8 years ago

“Great games. Great customer service. Fast withdrawal”

Helpful Report

(252913) - Posted 8 years ago

Hey Simon Many thanks for your kind review. Please share the love if / when you can, by telling others. Thanks again. The Phone Casino

Posted 8 years ago

“Keep depositing and trying different games I know I can't be lucky all of the time but at leadt some of the time you can get desent play for your money but not on this site no wins at all and if you do it is pence nothing more in any of the games won't be depositing again”

Helpful Report

Posted 8 years ago

Hi Pauline Thanks for your comments. I'm sorry you haven't won. All I can assure you of is that we do get lots of people winning and yes there are people that lose as well. That's the nature of these games. There is no reason as to how or why this is determined. By its very nature we have to ensure that the systems are random and operate as they have been designed. However, all the games (in our casino and all other approved UK casino operators), are certified by UK gambling commission as fit for purpose, as well as being independent tested by companies approved by the UK Gambling commission and other regulators. I know that may not be of any consolation to you but I would point out that you can play for free everyday with 100 free spins and it wont cost you anything apart from some of your time, and you could win free cash. Perhaps try that for a while and always play within your means and responsibly. If you need to take a break, please use any of the self exclusion tools available in the main menu or contact our support team on support@smallscreencasinos.com who will be happy to assist you. Once again thanks for your comments. The Phone Casino

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews