The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,218 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use, great selection of games, i like the 100 free spins a day but find the game fruit dojo a but dull and longwinded”

Helpful Report

(129276) - Posted 7 years ago

Hi Alan Thank you for your lovely review. Your comments have been noted and our game programmer has been kicked into touch... I cant tell you (don’t tell anyone else) that we have a new improved game coming soon... I suspect it will be in the new year though. Have a great Christmas Thanks again The Phone Casino

Posted 7 years ago

“Banging! Rate this then any other one but you know what for this too be bigger starburst should be on here!”

Helpful Report

(253452) - Posted 7 years ago

Hey Lewis Thank you so much... we think you're banging too ! Have a great Christmas if we don't speak to you beforehand. Kind regards The Phone Casino

Posted 7 years ago

“yes sometimes”

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(236514) - Posted 7 years ago

Thank you so much for your review Hope you have a great crimbo! Kin regards The Phone Casino

Posted 7 years ago

“I won £900.00 on various slots. Paid me out, with no quibble and within 3 days, amazing. Gonna have a Merry Christmas. Thank You, Phone casino.”

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(109944) - Posted 7 years ago

Merry Christmas, Have an ace time and buy lots of presents. All the best to you and your family over this holiday period. Kind regards The Phone Casino

Posted 7 years ago

“Exciting games. Something for everyone. Quick payout. Happy customer.”

Helpful Report

(127239) - Posted 7 years ago

Dear Anon ;) Thank you so much for your review. If we don't hear from you beforehand have a great crimbo Kind regards The Phone Casino

Posted 7 years ago

“I found the customer service at The Phone Casino were extremely helpful and got back to me very quickly. Would definitely recommend.”

Helpful Report

(232725) - Posted 7 years ago

Thanks Anon We hope to see you again soon :) Look out for our Crimbo promo coming soon .... Kind regards The Phone Casino

Posted 7 years ago

“Good casino was het winning Was withdrawn my winnings in 3 day time Goot”

Helpful Report

(209163) - Posted 7 years ago

Uldis We really appreciate your kind words. If there is anything you need please do not hesitate to contact us. Kid regards The Phone Casino

Posted 7 years ago

“Super fast and easy documentation verification and withdrawal, joined Saturday had a sizeable win, money in my bank account by Monday afternoon”

Helpful Report

(243151) - Posted 7 years ago

Hi Samantha, great to hear the kind words. The support team are happy to help wherever possible. Best Regards, ThePhoneCasino.

Posted 7 years ago

Samantha Keeerrrching! Don't spend it all at once... Crimbo is coming and we have a long list LOL Thank you for your comments. Kind regards The Phone Casino

Posted 7 years ago

“Quick payouts on wins. Easy to use.”

Helpful Report

(209388) - Posted 7 years ago

Hi Katie Thank you so much for your lovely review. CS team can have a biscuit as a reward today :-) Kind Regards The Phone Casino

Posted 7 years ago

“Fantastic games, had a few good wins on this site 😁”

Helpful Report

(77466) - Posted 7 years ago

Great to hear your enjoying the games, hopefully your luck will continue. Best regards ThePhoenCasino

Posted 7 years ago

Hello Anon..... Thank you or your review... keep on winning & good luck :-) Kind regards The Phone Casino

Posted 7 years ago

“With ID checks being quickly processed”

Helpful Report

(116157) - Posted 7 years ago

Hi Katie Thanks so much for the feedback. We are hoping To go one step further and speed things a bit more. News out soon :-) Kind regards The Phone Casino

Posted 7 years ago

“Support team are great”

Helpful Report

(233998) - Posted 7 years ago

Hi Stevie We think you’re great too :-) Kind regards The Phone Casino

Posted 7 years ago

“It feels to me like this is a family run site not a money-making cooperation, everything is amazing in my experience and let’s just say I’ve been “having fun” for some years now . It offers a totally different platform tan the rest and I love it as of now great app great costumer service highly recommend”

Helpful Report

Posted 7 years ago

Hey James Thank you so much for your great feedback, nothing makes us happier (especially on a Monday morning) when we get lovely comments. Have an amazing week ahead and thank you again. Kind regards The Phone Casino

Posted 7 years ago

“The Customer service is 2nd to none,proffessional and super quick. The "Phone Casino" is a pleasure too be a part of 😊😊😊 !!!!!!”

Helpful Report

(210191) - Posted 7 years ago

Darren I think you might have just made the CS team’s weekend :-) Have a great one and thank you for taking the time to review us, we really appreciate it. Kind regards The Phone Casino

Posted 7 years ago

“Re Anon I've been a player for many years... I would like to update everyone about my previous concerns. The phone casino has been in contact with me and have responded to all my emails they have also tried to call me but I'm having difficulties with my phone. The phone casino was one of three casinos I tried many years ago and the phone casino is the only one I still use and I do recommend anyone who's considering joining a casino THE PHONE CASINO is the one.”

Helpful Report

Posted 7 years ago

Thank you so much. Happy to help Kind Regards The Phone Casino

Posted 7 years ago

“I've been a player on the phone casino for many years had no issues with withdrawals until now I made my withdrawals on Sunday 1st of October unfortunately my old card was still on my account to which I accidentally sent the withdrawal to my bank has assured me that because everything's the same except my card number the money should've reached my account I've had responses to my emails but no returned calls my bank cannot do anything about this as I'm the receiver not the issuer. It's down to the issuer. Can u please ask the accounts department to call me please”

Helpful Report

Posted 7 years ago

Hiya, Firstly, many thanks for taking the time to review us. Please can you confirm your email address as we prefer not to have anonymous reviews. I have been in contact with my CS team and I have asked them to call you to explain this in person to you. Essentially, we sometimes face an an oddity, because when we process a payment back to card, we get an authorisation and the money leaves our bank accounts. At that point we have no control over when your local bank process the payment or how long it takes them. In the main, the payments to card are the fastest most reliable and secure mechanism to get money back to players but there are occasions (about once a month), where the payment takes longer to get back to the customer. Sadly, as much as we'd like to help in those circumstances we cant ....as all we have is an authorisation from the bank to say the transaction has been approved. It has been the case that money can effectively "bounce back" (due to issues with a registered card), but we won't know that until the bank returns the money to us. In those circumstances we can contact you. I don't think this is the case in your query, but if it's left us, we have to ask you to chase it up with your local bank... I'm sorry if that's not what you wanted to hear but it is the honest truth. regardless of all of that, if you left a call back request someone should have called you. I'll make sure that happens. Kind regards The Phone Casino

Posted 7 years ago

I wanted to come back to you about the contact from the CS team. They have indeed, tried to contact you on your mobile phone that very same day and they have notes to that effect on your account, but I believe that you were / are experiencing difficulties with your handset. Is that still the case? If you still need anything else, please can I ask you to email support@smallscreencasinos.com or use the support page on www.thephonecasino.com or call on 020 8815 5093 during the advised hours and we'd be more than happy to assist you further. Please also let us know when your bank has sent you the money we transferred to you. Kind regards The Phone Casino.

Posted 7 years ago

“Perfect game”

Helpful Report

(191125) - Posted 7 years ago

Hey Marcin Thanks so much for your review. Hope you continue to have fun. Kind regards The Phone Casino

Posted 7 years ago

“Lot of fun,just cant understand where i have to send my id to withdrawal first time”

Helpful Report

Posted 7 years ago

Hiya, If you need to send in ID please email support@smallscreencasinos.com All the information is there on the support page or call 020 8815 5093 and someone will assist you. Kind rgeards The Phone Casino

Posted 7 years ago

“So I play quite a lot on this site, excellent, took me a while to win mind you but still it's the luck of the draw 😏 knocked 1 point off, as everyone I play the free game Dojo it takes points off my score, I've sat and watched everytime I play it, I can have 1.5mill score go for next shot and it's changed back to 500k what's the actua point in that! Grr! Only bugbear is that!”

Helpful Report

(145835) - Posted 7 years ago

“didn't get a proper response to my complaint was pretty much fobbed off and made to feel small and stupid by advisor that responded to the email”

Helpful Report

(132796) - Posted 7 years ago

Hi Iain Just to let you know that I'm looking into your complaint. I have asked the CS team to provide me with details of your complaint. Kind regards The Phone Casino

Posted 7 years ago

Hi Iain I just wanted to come back to you having looked into your complaint. To say that the new site has caused some issues would be true so we have to be honest about that. However, it is a much better and faster platform now and will be so much more flexible as we go forward with new functions and features so please forgive us if you have experienced some short term difficulties. You and all our customers are valued and without your assistance we wouldn't be able to offer you new games to play. With that in mind we have been processing more updates than we would normally like to do and this has created some conflicts (which we were unforeseen) one of which is the display issue you referred to in your complaint to the CS team. I'd like to assure you that your complaint was and is being taken seriously because we want to minimise the incidence of such issues going forward but that you will also need to follow the instructions they gave you to resolve the issue and clear your cache and cookies. I'm sorry you experienced an issue and we should aim to do better so as a goodwill gesture I have added 5 additional tickets to the Fruit Dojo for your to play and we wish you all the very best of luck. These are valid for 7 days to play whenever you want. Kind regards The Phone Casino

Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,218 reviews