The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,710 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still am amazed when I receive exemplary service, not often do you find it these days; personally would award The Pen Company 6*, if I could. Thank you.”

Helpful Report

Posted 4 years ago

“I received very quickly and with great satisfaction the products ordered which correspond perfectly with their advertisements. It is always a pleasure to use the services of The pen company. Michel Lemay, Montréal (Québec), Canada”

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Posted 4 years ago

“Ordered stuff It arrived On time and all correct.”

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Posted 4 years ago

“I purchased this pen as a gift and I'm very happy with the service, delivery and the pen itself. Thank you!”

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Posted 4 years ago

“Very good and fast delivery. But the pen quality is not as expected. It is very scratchy. Wish I can exchange for a different one”

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Posted 4 years ago

“The Pen Company gives fast answers and confirmation, follows up efficiently and delivers what is promised. Good quality of service and want to point to James as a very good service contact.”

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Posted 4 years ago

“Wow! Honestly, I am so happy that I found The Pen Company as for some reason, it is almost impossible to find Paperblanks' diarys in the Grande format in Sweden. I'd been looking for a Paperblanks diary for 2022 in the Grande format (A4) both in Sweden and Finland and was so frustrated. Then I decided to give my research one last go and found The Pen Company and decided to give them a try. Two days later, I had my beloved calendar in my hands! I will definitely buy my next one from The Pen Company as well in order to support this kind of Premium selection and well working delivery (DHL Express).”

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Posted 4 years ago

“very happy with my order”

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Posted 4 years ago

“Pleased with the pen I ordered, exactly as the man described. He was most helpful in helping me to decide, this is my second purchase, great service!”

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Posted 4 years ago

“Easy site to navigate, great products, fast delivery and we'll packaged.”

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Posted 4 years ago

“Excellent advice and help with supply of a vital component. Thanks James!”

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Posted 4 years ago

“Easy to order. Arrived quickly and in excellent condition. Thank you”

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Posted 4 years ago

“Couldn’t find a planner I loved until I found this site. Shipping to the US was very fast. Well packaged, and absolutely gorgeous in person. I’ll definitely be ordering again next year.”

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Posted 4 years ago

“Beautiful pen. Excellent delivery. Highly recommend”

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Posted 4 years ago

“I was very pleased with their returns service and fast delivery of my new order. Great customer experience. Thanks.”

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Posted 4 years ago

“Excellent customer service! Quick despatch of my order which arrived the following day (4 days before Xmas). Good email communication confirming acceptance and despatch of my order. This was the only company that I could find with the exact Paperblanks diary I was looking for to give as a gift. I would order from The Pen Company again.”

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Posted 4 years ago

“This is a great company. I have ordered a few times now and will likely come back. Good service, good value and prompt delivery...Great job 👍”

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Posted 4 years ago

“Beautiful pen. Lovely customer service. Very pleased.”

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Posted 4 years ago

“I ordered a Pelikan fountain pen. Due to supply issues, there was a delay in filling my order. They kept me informed of the order status, and once the pen was available, I was notified and it was shipped quickly to my home. The pen is beautiful and the price from The Pen Company was unbeatable. I could not be happier with the pen and the service from The Pen Company. I will buy from them again.”

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Posted 4 years ago

“Exact information about the item. They reliable .The last 2-3 years I bought my annual diary on their website. International postage worked also well. Thank you”

Helpful Report

Posted 4 years ago

The Pen Company is rated 4.9 based on 9,710 reviews