The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,550 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service and great quality. Having placed, at the last minute an order for a set of engraved Pens. I was delighted that the Pens arrived early (within 48 Hours) and the company took the time to call and discuss my engraving requirements. This resulted in a Classier looking engraving and a lasting impression with me that good service isn't a thing of the past. They are an shining example of how customer service should be delivered”

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Posted 5 years ago

“Had a bunch of problems with delivery due to Covid. Customer service was amazing in every way possible. Great experience and would highly recommend to anyone”

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Posted 5 years ago

“Really outstanding service. I ordered some ink at 4:30pm and realised I had made a mistake with my order, so I called and left a voicemail. Within seconds I received a call back and had my order amended. By 9am the following morning I received my order through the post. I would highly recommend.”

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Posted 5 years ago

“Excellent service, very fast delivery and excellent product. Would recommend this company highly. Will use again.👍✍”

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Posted 5 years ago

“Fantastic service.”

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Posted 5 years ago

“Goodday ! Unable to comment as I have not received my order as yet (this was earlier). Finally, received my order after 44 long days ! Item came in one piece but 44 days? Contemplating ordering anymore items from your company.”

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Posted 5 years ago

“Great product, and the staff was very helpful accommodating my request to send to my friend as a gift”

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Posted 5 years ago

“I was so so pleased with the beautiful job done on the engraving and it was delivered promptly would highly recommend and use again”

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Posted 5 years ago

“Excellent service by The Pen Company I can’t review the pen as the post office seem to have lost it, I’d sent it as a gift to a friend.”

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Posted 5 years ago

“Very helpful when I was looking for a mini refill for my Parker Sonnet ballpoint pen.”

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Posted 5 years ago

“The recipient is very happy with the pen and it is a good weight for her. The engraving added a lovely touch which was also much appreciated. For those who joined together to buy the pen for the recipient we feel it was a good value quality gift that looked good to give and receive”

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Posted 5 years ago

“Great service, highly recommend 👍”

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Posted 5 years ago

“I bought some Schneider Gelion 39 G2 style refills that were accurately described and delivered well packed and within the estimated delivery time. Couldn't ask for more and would recommend this company and the refills, they are very good writing instruments.”

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Posted 5 years ago

“The product is awesome ! Great service!”

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Posted 5 years ago

“Quick delivery. Came next day.”

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Posted 5 years ago

“Excellent service. Pen refill ordered and was received very promptly.”

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Posted 5 years ago

“Wonderful service prompt delivery”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Super quick service and lovely item! Our daughter was thrilled. Thank you.”

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Posted 5 years ago

“Excellent service. Order arrived in under twenty-four hours. Dr AR”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,550 reviews