The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,961 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 26th May 2025

Verified Customer

The Pen Company 5 star review on 22nd May 2025

Verified Customer

The Pen Company 5 star review on 3rd March 2025

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The choice of diaries available.”

Helpful Report

Posted 8 years ago

“Fantastic to be able to source a refill for a long loved Porsche pencil. Took a week after despatch to arrive though”

Helpful Report

Posted 8 years ago

“You have many unique brands. However try to deliver with mire reliable couriers. My package was fully opened when i have received through post. :(”

Helpful Report

Posted 8 years ago

Hello Kristina, Thank you for your feedback. I'm glad to hear your order arrived promptly. The parcel would have been opened for inspections by Customs your home country, sorry if this has caused concern. Kind regards, James

Posted 8 years ago

“After placing the order, they kept me informed at every step step. Of course the quality of the product is very high as I expected.”

Helpful Report

Posted 8 years ago

“Dispatch was quick and swift, the product was packaged well.”

Helpful Report

Posted 8 years ago

“Live the prompt dispatch but still awaiting my order. Can wait to find more products to order”

Helpful Report

Posted 8 years ago

“All good.”

Helpful Report

Posted 8 years ago

“It is vasy fast from ordering online to delievering home. The package is protective.”

Helpful Report

Posted 9 years ago

“Very happy with my second order, however, the first was a little delayed because of stock shortage. It would have been appreciated if I'd been informed of the position prior to me calling to ask if the delivery could have been lost in the post. Will certainly buy from this Co. in future.”

Helpful Report

Posted 9 years ago

“Easy web site to use other than choosing size of journal. Thought I had order A4 but received A5. Delivery quick and journal in tact ????”

Helpful Report

Posted 9 years ago

“We loved the cover of the diaries but the inside was not what we wanted (didn't look properly at the website) and we really needed an A4 size. Delivery was very fast!”

Helpful Report

Posted 9 years ago

“Very quick processing. Normal overseas shipping delay. Pen part protected by padded envelope only--I would have liked to see better protection, but it seems to have arrived unscathed.”

Helpful Report

Posted 9 years ago

“Despatch of the item was a little slow, but overall service was great - easy to use and trouble free. Would recommend.”

Helpful Report

Posted 9 years ago

“Nice quality of product and decent delivery. Price is reasonable as well.”

Helpful Report

Posted 9 years ago

“Great service. Items arrived promptly and well packed.”

Helpful Report

Posted 9 years ago

“It was my first experience buying through the website. I bought a set of Tombow dual art brush pen and they are very good and nice to use even for a new beginner like me. The colours are very vivid and since the brush has finer tip side, I can do more detailed works. The bigger brush side is flexible and I can achieve more effects with it.”

Helpful Report

Posted 9 years ago

“Ordered a spare part for fountain pen arrived within 2 days no fuss”

Helpful Report

Posted 9 years ago

“Extremely quick service”

Helpful Report

Posted 9 years ago

“Surprised by next day delivery”

Helpful Report

Posted 9 years ago

“Did not let me know item was now in stock”

Helpful Report

Posted 9 years ago

Hello Gil, It took a short while to process our Delta delivery, before emailing customers who had requested stock information for those products contained within it. As you had coincidently placed an order, just before we sent any emails, we thought there did not seem any reason to email you with information you already knew! Apologies, James

Posted 9 years ago

The Pen Company is rated 4.9 based on 8,961 reviews