Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

“Everyone has been very lovely to talk to, the product arrived and was just what we expected. However….we realised we needed another panel-and when I tried to order it they no longer deliver to our address-I have half a bathroom completed! I have emailed, spoken to numerous people who said they would get this sorted, but nothing. I have a holiday let which is currently not being able to be let out due to this problem.”

Helpful Report

Posted 3 years ago

Hi - I am not too sure what has happened here, I have passed this onto the main customer service team and someone will be in touch with you shortly with a resolution. You can also contact them on the following details below > info@panelcompany.co.uk 01484 248 718, The Panel Company

Posted 3 years ago

“I dealt with the Bristol branch and found them to be very good in all ways. The products and the customer service were five star. I'm really pleased with the outcome.”

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Posted 3 years ago

Hi AF - It's great to hear that you had such a positive experience with the Bristol branch! It's always wonderful to receive excellent customer service and to be satisfied with the products you receive. Thank you for sharing your feedback, and we hope you continue to enjoy your panel purchase! The Panel Company

Posted 3 years ago

“Cannot fault the products or service from this company the price is good as well”

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Posted 3 years ago

Hi Joanne - Thank you for your review and for taking the time to share your positive experience with our company. We're thrilled to hear that you are satisfied with the quality of our products and the level of service provided by our team. We pride ourselves on offering our customers competitive prices while maintaining the highest standards of quality. We appreciate your business and look forward to serving you again in the future! The Panel Company

Posted 3 years ago

“After placing my order and not hearing any dispatch news past the estimated delivery time, I phoned the Rotheram Panel Company (to which my order had been assigned) which rang out numerous times with no answer, I phoned the main panel company who then phoned Rotheram and discovered that the item I ordered wasn't actually available despite it being listed with no 'pre-order' information. This was incredibly annoying as I had ordered the panels in good time to fit in with my bathroom installation, and so had to scramble to find an alternative with another company that would arrive the next day, and cancel the existing order. I'm annoyed that I had to be the one to phone and find out my item wasn't available - if I hadn't phoned I would have been waiting even longer. The customer service I received when I talked to the main company and eventually the Rotheram company was helpful and quick despite the frustrating situation.”

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Posted 3 years ago

Hi Grace - I'm sorry to hear about your negative experience with your order. It's understandable that you were frustrated by the delay and the lack of communication regarding the availability of your item. It's disappointing to hear that you had to scramble to find an alternative with another company, causing inconvenience and additional stress. However, it's good to hear that the customer service you eventually received was helpful and quick in issuing you a full refund. The Panel Company

Posted 3 years ago

“Overall, best customer service. Would use them again and definitely recommend to anyone.”

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Posted 3 years ago

Hi Rudesha - Thank you for sharing your positive experience about our company and our customer service. We are glad to hear that you had such a positive experience and would recommend us to others. Thank you for your review and we look forward to serving you in the future. The Panel Company

Posted 3 years ago

“A really top firm very friendly and helpful staff with a fantastic delivery service 👍👍👍........”

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Posted 3 years ago

Hi Paul - Thank you for sharing your positive experience with our company! We're thrilled to hear that our staff were friendly and helpful, and that our delivery service met your expectations. We pride ourselves on providing exceptional customer service, and we're delighted to have met your needs. If you have any further feedback or suggestions, please don't hesitate to let us know. We look forward to serving you again soon! The Panel Company

Posted 3 years ago

“Great service, delivery and quality of the product.”

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Posted 3 years ago

Hi - Thank you for taking the time to share your positive experience with our service and product quality! We strive to provide excellent customer service and ensure that our products are of the highest quality. We're thrilled to hear that we met your expectations and hope to continue serving you in the future. If you have any other feedback or suggestions, please don't hesitate to let us know. The Panel Company

Posted 3 years ago

“Staff at the panel company at Birtley are so helpful and friendly. Very refreshing to be treat well .”

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Posted 3 years ago

Hi - Thank you for taking the time to leave a positive review about our staff at the panel company in Birtley. We're thrilled to hear that you found our team to be helpful and friendly. Providing excellent customer service is one of our top priorities, and we're glad to know that we were able to provide you with a positive experience. We appreciate your kind words and look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our company, and we hope to see you soon. The Panel Company

Posted 3 years ago

“Easy to follow ordering online. Quick delivery. Products great.”

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Posted 3 years ago

Hi - Thank you for taking the time to leave a positive review about your experience with our company. We're thrilled to hear that you found our online ordering process easy to follow, and that your delivery was quick. We're also glad to know that you're happy with the quality of our products. We always strive to provide our customers with high-quality products and excellent service. Thank you for choosing the Panel Co., and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. The Panel Company

Posted 3 years ago

“Excellent quality and good delivery information”

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Posted 3 years ago

Hi - Thank you for taking the time to leave a positive review about our product quality and delivery information. We're thrilled to hear that you're happy with the quality of our product and that our delivery information was helpful to you. At the Panel Co., we pride ourselves on providing our customers with high-quality products and excellent service. We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing the Panel Co. The Panel Company

Posted 3 years ago

“Excellent customer service, friendly staff and able to advise over the phone effectively on stock levels, and really helpful and patient in store. They also managed to book in a delivery slot sooner than the 10 days over the phone when my bogus bathroom fitter ruined two panels and we had to order more mid-fit. Will definitely use again.”

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Posted 3 years ago

“Excellent customer service, friendly staff and able to advise over the phone effectively on stock levels, and really helpful and patient in store. They also managed to book in a delivery slot sooner than the 10 days over the phone when my bogus bathroom fitter ruined two panels and we had to order more mid-fit. Will definitely use again.”

Helpful Report

Posted 3 years ago

Hi Chris - Thank you for taking the time to leave such a positive review about our customer service and staff. We're glad to hear that our team was able to effectively advise you on stock levels over the phone and provide you with helpful and patient service in-store. We're sorry to hear about the unfortunate incident with your bathroom fitter, but we're glad that we were able to assist you in quickly ordering and delivering the necessary replacement panels to keep your project on track. We appreciate your business and are thrilled to hear that you would use our company again. If you have any further needs or questions, please don't hesitate to reach out to us. Thank you for choosing the Panel Co., and we look forward to serving you in the future. The Panel Company

Posted 3 years ago

“This is our second order from the Panel Co. and product easy to install, lovely finish and delivery was very professional on time.”

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Posted 3 years ago

Hi Gavin - Thank you for leaving a positive review about your experience with our company. We're thrilled to hear that you found our product easy to install and that you're happy with the finish. We're also glad that you found our delivery experience professional and on time. It's always a pleasure to serve repeat customers like you, and we're grateful for your continued trust and loyalty. If you need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing the Panel Co., and we look forward to serving you again in the future. The Panel Company

Posted 3 years ago

“We love the product Cutting with a multi tool very easy. Lots off helpful videos on you tube. The only thing we dislike is the edge top and bottom being a bit crinkly had to trim off as we personally didn't like it. The staff are very good and extremely helpful with any questions. We needed an extra panel which we ordered a couple of weeks later and were told if when it came we were not happy with colour match, they would give us a total refund not many companies would do that. After you order they give you the option to add or delete any items. Delivery was excellent with day times and updates.”

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Posted 3 years ago

“We love the product Cutting with a multi tool very easy. Lots off helpful videos on you tube. The only thing we dislike is the edge top and bottom being a bit crinkly had to trim off as we personally didn't like it. The staff are very good and extremely helpful with any questions. We needed an extra panel which we ordered a couple of weeks later and were told if when it came we were not happy with colour match, they would give us a total refund not many companies would do that. After you order they give you the option to add or delete any items. Delivery was excellent with day times and updates.”

Helpful Report

Posted 3 years ago

Hi Jane - Thank you for sharing your positive feedback about the ease of cutting and the helpful videos available on our YouTube channel. We're glad to hear that you found the staff to be helpful and responsive to any questions you had. We apologise for the crinkly edge on the top and bottom of the product but are pleased to hear that you were able to trim it off to your liking. It's great to know that you had a positive experience when ordering an additional panel and that you were offered a total refund if you were not happy with the colour match. We strive to provide excellent customer service, and we're happy to hear that you had a good experience. We appreciate your business and look forward to serving you in the future. Thank you for choosing our product, and we hope you continue to enjoy it. The Panel Company

Posted 3 years ago

“Quick service”

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Posted 3 years ago

Hi - Thank you for taking the time to leave a review! We appreciate your feedback and are pleased to hear that our service was quick. If there is anything else we can assist you with, please do not hesitate to contact us. The Panel Company

Posted 3 years ago

“Excellent service and very helpful delivery. Panel is very high quality.”

Helpful Report

Posted 3 years ago

Hi - Thank you for taking the time to write such a positive review! We're thrilled to hear that you had an excellent experience with our service and found our delivery team to be helpful. We take pride in providing high-quality products, so it's great to know that you found your panel to be of excellent quality, and that our delivery driver was helpful. We look forward to serving you again in the future. The Panel Company

Posted 3 years ago

“Excellent service, price and product, would use again.”

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Posted 3 years ago

Hi Mick - Thank you for taking the time to leave us a review! We're glad to hear that you had an excellent experience with our company and were happy with the product and pricing. We look forward to the opportunity to serve you again in the future! The Panel Company

Posted 3 years ago

“Superb service quick delivery and excellent products, transformed our bathroom. Definitely recommended.”

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Posted 3 years ago

Hi - Thank you for taking the time to leave us a positive review. We're glad to hear that our products helped transform your bathroom and that you were happy with our service and delivery. Your recommendation means a lot to us and we hope to serve you again in the future. The Panel Company

Posted 3 years ago

“Can't really do a review as I still have not received the panels,over 15 days after ordered ...they were not out of stock when I ordered ,but apparently you are waiting stock which would have been nice to know when I ordered as I wanted them for Easter weekend for a new kitchen project ...will review on receipt and fitting ,which I've been told should be this week”

Helpful Report

Posted 3 years ago

Hi Debbie - I'm sorry to hear about the delay in receiving your panels. It can be frustrating when you're expecting something to arrive in a timely manner, especially when it's for a specific project. I have contacted the depot where this order was assigned to and someone will be in touch with you shortly. You can also contact them directly on the below contact details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Panel Company Reviews

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