The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,439 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,439 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 26th March 2026

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a really good company, every impressed with the customer service and communication received and the helpfulness of the staff. The products are great quality, this not the first time I purchase from The Panel Company, we already renovated the bathroom and now the kitchen. I will order in the future as well”

The Panel Company 5 star review on 30th September 2024

Helpful Report

Posted 1 year ago

Hi Jolita, Thank you for the kind words and taking the time to share your experience. We appreciate your feedback and look forward to welcoming you back as a customer in the future. Kind regards, The Panel Company

Posted 1 year ago

“Good stock and extremely helpful staff who guided us to what we needed. Would highly recommend The Panel Company”

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Posted 1 year ago

Hi, Thank you for sharing your experience and giving it 5-stars! Kind regards, The Panel Company

Posted 1 year ago

“Prompt delivery and it arrived without major damage. The only issue was a small chip one of the panel’s corner. Didn’t effect installation so suggest corners are reinforced for delivery.”

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Posted 1 year ago

Hi Ray, Thank you for your kind words and for sharing your experience. We appreciate your feedback about the packaging and will make sure to pass it along to our distribution team. Kind regards, The Panel Company

Posted 1 year ago

“The Panel Company went over and above to deliver my panels. Quality product and authentic service. Highly recommend 👌”

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Posted 1 year ago

Hi, Thank you for the kind words and rating your experience 5-stars! Kind regards, The Panel Company

Posted 1 year ago

“Pleased lots of emails, cut them in half were very heavy for me son helped.do you do half last if I want more .I liked the wider last look a lot better on the wall. Would recommend. Thanks”

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Posted 1 year ago

Hi Margaret, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“This is the third Reno in the past 18months that l have used shower panels. The tongue and groove seamless join makes it easier/faster for the plumber to erect. And because they are waterproof they can be adhered on top of tiles. Again saving my plumber's time. It's a win -win, as l save l save £. My preference is to go directly to Huddersfield store the personal service it fabulous and can make any amendments to my orders immediately.”

Helpful Report

Posted 1 year ago

Hi Shirleyann, Thank you for sharing your experience and the kind words about the customer service you recieved when visiting our Huddersfield store. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“Really good value for money and easy to install.”

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Posted 1 year ago

Hi Todd, Thank you for the kind words. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“On arrival we weren’t really sure about whether this was the right thing for doing the inside of our porch. However!! The staff were amazing couldn’t have been more helpful and informative and stock was great had so much choice. Long time since we have received such great customer service. Finished project looks fantastic. Delivery fast and efficient even bought panels in for us.”

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Posted 1 year ago

Hi Dania, Thank you for sharing your experience and giving us 5-stars! We appreciate the feedback and LOVE seeing our panels in your home. Thanks for sharing the photo with us! Kind regards, The Panel Company

Posted 1 year ago

“Really happy great quality and delivery. Really easy to cut and assemble would 100% recommend, will definitely be buying from again.”

Helpful Report

Posted 1 year ago

Hi Sienna, Thank you for your kind words about our product and service! We appreciate your feedback and look forward to welcoming you back as a customer soon. Kind regards, The Panel Company

Posted 1 year ago

“Very good quality, good delivery too and decent pricing”

Helpful Report

Posted 1 year ago

Hi Lewis, Thank you for taking the time to share your experience and giving us 5-stars! Kind regards, The Panel Company

Posted 1 year ago

“Very good service on time will use them again”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you for giving your experience 5-stars! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 year ago

“I placed an order for aqua panels and other items 3 weeks ago for a project I was working on - the order confirmed with a 7-10 day delivery advised, on day 10 I contacted to be told another 2-3 days. I called again this week to be told initially I had no order, then they found the order but the items were out of stock and would be some time next week - I explained the story so far to be met with very little empathy for my situation, when I asked for a refund so I could source the panels elsewhere I was told 7-10 days to refund. They offered to call me back the next day with an update, the update came and I was told delivery would be 26th September - which although annoying still meant I could complete the project in the time frame. I was yesterday updated with delivery would be next week due to an issue with the van. When I explained the urgency and what else could they do considering the delays I had already encountered - their only suggestion was I drive from Birmingham to Huddersfield to collect myself and they would compensate me. I have this morning driven to collect the items to be met with no apology, no compensation and further out of pocket due to a days work being lost and fuel. I have experienced really poor service, they may answer the calls but lack of urgency to complete orders and resolve issues needs to be addressed.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. After speaking to all the staff that were involved in your delivery, the initial delay was compounded by our delivery vehicle being involved in an accident. We did communicate every step but accept that your delivery fell below our delivery expectations. My understanding is that our customer service team have been in touch. We do value your custom and if our service level drops below our standards we will do everything possible to find a solution. Regards Panel Company Customer Services

Posted 1 year ago

“The quality of these panels was exactly what I wanted and as described. The price in my opinion was good and delivery was made within 7 days despite living in Cornwall. The delivery guy, Juan, was very helpful and took the panels upstairs. On delivery I noticed that the packaging was badly damaged on one corner and one of the panels was also damaged, Juan made a note of it and I hoped I could still use that panel as that part may be cut off. The panel company refunded the full price of that panel, and was very impressed with how they handled that issue.”

The Panel Company 5 star review on 18th September 2024

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Posted 1 year ago

Hi Bill, Thank you for taking the time to share some images of your bedroom. The panels look amazing! We appreciate the kind words about your experience and your patience regarding your order. Kind regards, The Panel Company

Posted 1 year ago

“Great service delivery time amazing ,lots of choices good quality,range of prices. Would recommend.”

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Posted 1 year ago

Thank you for the kind words. We appreciate the feedback!

Posted 1 year ago

“A great, honest, fair and helpful company to deal with, and a super range of materials in stock too. Thoroughly recommendable, and 'see you' again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“Really happy. Luxurious quality at a reasonable price. Great service. Panels well packaged for delivery.”

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Posted 1 year ago

Hi, Thank you for giving your experience 5-stars! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“I ordered the blue stone, showerwall panels. I was advised that they would be delivered on Tuesday but they didn’t arrive. I telephoned the panel company and they contacted showerwall. They and I in turn, were advised that the product could not be produced or delivered until the end of September. I asked for the order to be cancelled and that my money be returned. This was done but 2 days later the boards turned up. I was about to telephone you to tell you that they had arrived and that I needed to purchase them. However our bathroom fitter opened the boxes to find that one was tongue and grove and that the other was flat sided and together they were useless. I telephoned you and you picked them up 3 days later. I have now finished my bathroom but purchased the panals elsewhere, but not the blue stone.Therefore you can imagine my experience with the company is one that I would like to forget.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this matter to our attention and we are deeply sorry for your experience. Our solid core range from Showerwall are dispatched directly from the supplier and we are so sorry to hear that this happened. Our customer satisfaction is extremely important to us and we agree that the service received was unacceptable. On reflection we understand that this has left you with no choice but to leave a bad review and rest assured we will speak to Showerwall and investigate this further to prevent this happening to any of our customers in future. Please accept our sincere apologies once again for the inconvenience this has caused. Kind regards, The Panel Company.

Posted 1 year ago

“From ordering through to delivery excellent thanks.”

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Posted 1 year ago

“I collected some of my product from Huddersfield and also did a return, the staff where extremely helpful and I would not hesitate using the panel company again. 5*”

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Posted 1 year ago

“Must say they were very good..fitted all my panels and it has really transformed my kitchen..big thank you to the staff of The Panel Company”

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Posted 1 year ago

The Panel Company is rated 4.6 based on 5,439 reviews