The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,458 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 26th March 2026

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company amazing quality and fast delivery . Our delivery driver was so friendly and very helpful !”

Helpful Report

Posted 1 year ago

Hi, Thank you for the 5-star review and kind words about our driver! We use our own fleet of drivers to give customers a more personable experience. Kind regards, The Panel Company

Posted 1 year ago

“Was given a 1 hour time slot when ordering then it went to 2 hours then it went to 2.3/4 hours not a good company or honest company in my opinion hence wont be ordering again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We are sorry to hear that our delivery didn't meet your expectations. Although we do aim to deliver within the 1 hour predicted time slot, from time to time our drivers may experience delays when travelling distance on the motorway due to accidents that are unfortunately not in our control. Our delivery system will always notify you by text to keep you informed of any changes to the expected time of arrival. We are sorry once again for the delayed delivery, we can see after looking into this that our driver was running approximately 45 minutes behind. Rest assured this wasn't intentional. Kind regards, The Panel Company

Posted 1 year ago

“Great product. The panels being discounted and reasonably priced is slightly misleading. The costs of the trim’s, adhesive, ends caps ended up being 40% on top of the panel order…… my panels also took 9 working days to arrive. No body’s notified me they wouldn’t be delivered in the 3-7 day period advertised online. The panels themselves are great, easy to install etc”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear that our delivery was a little later than expected. Our aim is to be competitively priced whilst also delivering high quality products. We welcome all feedback, thank you for taking the the time to share your experience. Kind regards, The Panel Company

Posted 1 year ago

“Good communication. Great price and good delivery.”

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Posted 1 year ago

Hi, Thank you for taking the time to review your experience with us! Kind regards, The Panel Company

Posted 1 year ago

“Top quality panels, really easy to work with, no problems with cutting out rectangles for sockets. Got them delivered within 3 days, had small problem which has been quickly resolved by customer service. Would definitely recommend and I'm going to buy a few panels more in the near future. Love them”

The Panel Company 5 star review on 30th March 2024

Helpful Report

Posted 1 year ago

Hi Karol, Thank you for taking the time to share your photo with us. Your acoustic feature wall looks fantastic! We really appreciate your five-star review and look forward to serving you again in the future. Kind regards, The Panel Company

Posted 1 year ago

“Order placed 30/1/2024, eight days later no contact regarding delivery date so as advised I contacted Bristol. They called back within the hour to advise that delivery is direct from the manufacturer, and I was given a delivery date for a further eight days later 16/02/2024. I replied and asked why, if a delivery date could be arranged with the manufacturer within an hour, why was it not done straight away when I placed the order, instead of keeping me waiting for eight days, and then me having to chase it up. Delivery was made on that day, but as I had already suspected, not by someone from the manufacturer, but by a panel company driver. I emailed a complaint and received a response stating that this would be passed up the line to higher management who would investigate and either call or email their response. As of todays date 29/03/2024 I have heard nothing I assume that their investigation is being done so methodical and in depth that it is taking this long ?, or could it be that they have washed their hands of it ?? Won't hold my breath for a response anytime soon. Disgraceful customer service.”

Helpful Report

Posted 1 year ago

Hi Doug, Thank you once again for reaching out to us. We are unsure why you have not received our response to the investigation. We will be emailing you directly with a view to resolving the issue in hand. Kind regards James

Posted 1 year ago

“Quick and easy to use.”

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Posted 2 years ago

Hi Mr Grand, Thank you for giving us five stars! We really appreciate your feedback. Kind regards, The Panel Company

Posted 1 year ago

“Great customer service had an issue with a damaged panel and The Panel company delivered another free of charge. Fantastic delivery to Aberdeenshire also, and very well priced panels. I would recommend them to anyone.”

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Posted 2 years ago

Hello Andy, Thank you for taking the time to leave your five-star review. We are so pleased to hear that your damaged panel was replaced quickly. We truly appreciate your kind words about our company! Kind regards, The Panel Company

Posted 1 year ago

“Called with a short notice request for 4 panels Ordered on the Wednesday and were delivered on the Friday morning I can't thank them enough for all there help Brilliant customer service Wish other companies were as good as this”

Helpful Report

Posted 2 years ago

Hi Terry, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 2 years ago

“Good product and good people to deal with”

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Posted 2 years ago

Hi, Thank you for the kind words and taking the time to review your experience with us! Kind regards, The Panel Company

Posted 2 years ago

“Delivery was on time, none of the plastic panels was broken. I used them on the shower room selling. Before I was having problems when get rid of mould paint was peeling of.”

The Panel Company 5 star review on 28th March 2024

Helpful Report

Posted 2 years ago

Hi Vilius, Thank you for taking the time to leave us a 5-star review and for sharing an image of your purchase with us! Kind regards, The Panel Company

Posted 2 years ago

“Excellent in every way. They supplied samples for me to choose from, then the panels I decided on were delivered by their own driver ( NOT some delivery firm) who took time and care with the panels which were all individually boxed. I great company and one I highly recommend. 5 out of 5 stars.”

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Posted 2 years ago

Hi Mike, Thank you for the kind words about our driver and taking the time to share your experience. Kind regards, The Panel Company

Posted 2 years ago

“First the good. Quality good. Price good. Looks well in the bathroom. Customer service initially was very good from order to delivery. Order arrived in timely manner. Packaging intact. Delivery driver excellent, very pleasant. Not so good. Having been told any over order could be returned in original undamaged packaging, I attempted to return a selection of aluminium trims (£140 worth) still in their plastic wrappers to be informed refund wasn’t possible as the “30day period” had expired. First I’d heard of this. I declined the offer to hand them back without refund, no doubt to be resold. Shame as I would have used this company again. No point trying to return the spare panel (£60 worth).”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that your order arrived quickly and thank you for the kind words about our delivery driver. We just wanted to clarify in regards to our returns policy (this is detailed on our website) - We are happy to offer a full refund on any unused items within 30 days of receiving your order. We are very sorry on this occasion we were unable to accept the items due to the substantial time between the order and the return request. We do appreciate your feedback and please don't hesitate to contact us if you need any further assistance. Kind regards, The Panel Company

Posted 1 year ago

“Fantastic company. Panels were competitively priced with a huge selection of styles. When they arrived I was very pleased with the quality. They went out of their way to help me get my order quickly, arrived next day early morning. Would only use this company for any panelling I need!”

Helpful Report

Posted 2 years ago

Hi, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 2 years ago

“I was very clueless when it came to ordering panels for my bathroom so i called the Bristol branch and spoke to Gaz who was so very helpful and informative. He also advised me when i could expect my delivery and true to his word they arrived on time. i couldn't be more happy with the panels and the transformation of my bathroom. i will definitely recommend the Panel Company. Thanks again Gaz for all your help and amazing customer service.👍”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave such a thoughtful review about our team member and service! We appreciate the feedback. Kind regards, The Panel Company

Posted 2 years ago

“Very happy with the service provided from order to delivery.”

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Posted 2 years ago

Hi Chris, Thank you for taking the time to rate your experience with us! We appreciate the feedback. Kind regards, The Panel Company

Posted 2 years ago

“This is the second time I have ordered and each time staff have been very helpful and efficient. Quality and variety of designs is very good. I would recommend this company to anyone.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the kind words about our customer service team and taking the time to share your experience. Kind regards, The Panel Company

Posted 2 years ago

“Excellent in every way. They ssupplied me with samples so I could choose the correct panel for our bathroom. My panels arrived within no time ,delivered by their own driver who carried them all around to the rear of my bungalow for md. Each panel was individually boxed. All at prices that were better than anywhere else I could find. Do not hesitate to buy from this company. 5 stars all round.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for the kind words about our service and delivery driver. We appreciate you taking the time to share your experience and for giving us a 5 star review! Kind regards, The Panel Company

Posted 2 years ago

“Great service, quicker than stated delivery FREE! Good quality thick panels. Will be buying from these again !”

Helpful Report

Posted 2 years ago

Hi, Thank you for giving your experience 5 stars! We appreciate the feedback. Kind regards, The Panel Company

Posted 2 years ago

“Unreliable Unreliable, bad communication, no order tracking. You get a text message to say order being delivered, then on the day they message you to say delivery cancelled due to "unforeseen circumstances". Called up customer service, get told driver is sick. I tell them ok this order is important and it's 175 mile journey for me, want to make sure this doesn't happen tomorrow for when it's rescheduled and they have a different driver. Customer service say that it would be unbelievable coincidence if there was another delay. Next day comes..... another text message... "Due to unforeseen circumstances....." Well now they're just taking the **** Called them up and told van has broken down. They've got some cowboys working in logistics. Cancelled the order after they said they'd definitely deliver it next day. Can't trust them to deliver, imagine if you have an issue with the product what a hassle it will be to get it rectified. Their Logistics manager isn't brightest spark either. Absolutely pathetic.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your feedback and for bringing this to our attention. Firstly, please accept our sincere apologies for the unsatisfactory experience with us. Having a cancelled delivery is a very uncommon instance and we are so sorry to hear this happened more than once. We will be investigating this further with the branch concerned to prevent this from happening in the future. We will arrange for our customer service team to contact you directly. Kind regards, The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 5,458 reviews