The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,411 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,411 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th March 2026

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged and good product, safely delivered. I can see why there's an big advantage to buying bonded rather than stapled though. Did a test cut - jig saw was very rough so used a new fine toothed saw and that was fine (used masking tape across the board and a pencil line). Found the felt the hardest to cut in a straight line when it was trimmed vertically. Overall, pleased with the result.”

Helpful Report

Posted 11 months ago

Thank you for your valuable feedback and kind words. We appreciate your time and insight! Kind regards, The Panel Company

Posted 11 months ago

“Couldn't deliver in time over an hour late and had to go back to work! Redelivery was due to take place today 25th March, hadn't received an updated email so phones to be told, Keith who deals with the other orders failed to email me to say they had changed the time, my daughter has took day off work to wait in to then be told won't be delivered today, no email, no text, no phone call to state otherwise! Poor communication, poor management skills and poor customer service skills. Common courtesy to inform customers. Loss of earnings for both of us, as in zero hour contract ! £290 loss of earnings as couldn't be bothered to inform us!!!! Yeah won't be ordering from you again! Pls send my refund!!!!!!!!”

Helpful Report

Posted 11 months ago

Hi, We apologise for the inconvenience and disappointment caused by the delivery. This is not the standard of service we aim to provide, and we deeply regret that your experience did not meet the high expectations we set for our customers. We send a text message with a time slot the day before delivery, and apologise if this time frame was not met. Our systems show that your refund was processed this morning and will appear in your bank account shortly. Kind regards, The Panel Company

Posted 11 months ago

“Helpful customer service team, easy website to use and a great product - everything from samples to delivery was made as easy as possible. thank you”

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Posted 11 months ago

Hi Malcolm, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 11 months ago

“Excellent service and product..delivery made on time and panels with fittings were perfect..tongue and groove feature ensured watertight fit really good qualiry”

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Posted 11 months ago

Hi Derek, Thank you for the kind words and giving your experience 5 stars! We appreciate your feedback! Kind regards, The Panel Company

Posted 11 months ago

“Very helpful Will tell others to use for panels”

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Posted 11 months ago

Hi Terry, Thank you for the kind words and taking the time to share your experience. We're grateful for your feedback! Kind regards, The Panel Company

Posted 11 months ago

“Excellent product and delivery.”

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Posted 11 months ago

Hi Jez, Thank you for the kind words and 5 star review! We appreciate it! Kind regards, The Panel Company

Posted 11 months ago

“Well pack, delivery was smooth. I can only say that the end to end process was smooth.”

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Posted 11 months ago

Hi Jason, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words!

Posted 11 months ago

“Swift postage, arrived in good condition. Easy installation and very smart looking.”

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Posted 11 months ago

Hi Chris, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 11 months ago

“Product was excellent and delivered straight into my garage for me”

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Posted 11 months ago

Thank you for sharing your experience! We appreciate the kind words and 5 star review! Kind regards, The Panel Company

Posted 11 months ago

“Quality Products, Quality Service”

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Posted 11 months ago

Hi Jason, Thank you for the kind words and 5 star review! We appreciate your feedback! Kind regards, The Panel Company

Posted 11 months ago

“Would recommend this company I purchase twice from them and will purchase soon again for another project.”

Helpful Report

Posted 11 months ago

Hi John, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 11 months ago

“The panels were delivered and we couldn’t fit for a month, when we started to install the panels were found to be of a different finish. Due to time constraints we had to install the panels , the customer was happy with the job but not with the vast difference in finish to the panels. Also 1 panel was damaged on the corner when we received them. Please see attached pictures of finish on panels.”

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Posted 11 months ago

“Great customer service with helpful staff. Easy to use website .And plenty of communcation to the date and dilivery slot you are .”

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Posted 11 months ago

Hi Stephen, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words Kind regards, The Panel Company

Posted 11 months ago

“Brilliant company great quality products I highly recommend purchasing from the panel company”

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Posted 11 months ago

Hi Caroline, Thank you for sharing your experience and giving it 5 stars! We appreciate it! Kind regards, The Panel Company

Posted 11 months ago

“Incredible panel quality”

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Posted 11 months ago

Thank you for the kind words and 5 star review! We appreciate it! Kind regards, The Panel Company

Posted 11 months ago

“I’m unbelievably happy with the service I received. I damaged a panel, after calling customer service they went out of their way to help deliver a replacement. All the way from Rotherham.”

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Posted 11 months ago

Hi Paul, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 11 months ago

“Upon delivery a panel was damaged, the driver took it back, every other panel was checked, a replacement panel was delivered the next day, all seemed good. Once all the panels were upon the wall and bathroom installed it became noticeable that 1 panel was a slight different colour, obviously not visible when all the panels checked. I emailed the company for them to initially try find every excuse that it was our fault ( it was where they were cut, they must of been in direct sunlight, it was where they were stored) all the excuses that only effected 1 panel out of 8, even trying say they must of been different batches (all had the same batch number which I could prove), They tried to replace the 1 odd panel, no mention of compensation to help pay for the bathroom fitter come back out, in the end all the have done is refunded me for 1 panel 😉 so all the excitement of a new bathroom has now been shadowed by this that we now just have to except, not happy at all”

Helpful Report

Posted 11 months ago

Hi Cheryl, We sincerely apologise that one of your panel arrived damaged and the inconvenience caused. To help us find the best solution, our customer service team may ask questions such as, 'Have you received an odd batch?' or 'Have any of these panels been cut outside?' We offered to replace the panel or, if preferred, provide a full refund for the panel. We understand that you chose the refund option, and we're sorry to hear that this resolution did not match your expectations. If you need any further assistance or would like to speak with us directly, please don't hesitate to contact us. Kind regards, The Panel Company

Posted 11 months ago

“Panel Company offers great value, excellent service, delivery on time in their own vehicles and their drivers are always polite and helpful. Excellent company to deal with. Highly recommended”

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Posted 11 months ago

Hi Michael, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 11 months ago

“Hi had a great experience with delivery and so helpfully when rang with a question great company great staff Would 100 % recommend Thank you Sandra”

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Posted 11 months ago

Hi Sandra, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 11 months ago

“Very good customer service Good products will be buying from here in the future”

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Posted 11 months ago

Hi Mark, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 11 months ago

The Panel Company is rated 4.6 based on 5,411 reviews