The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,213 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,213 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 5th February 2026

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sale price for us, Delivery was great considering were it had to come from, got here at the time and date expected. Hoping that the local recycling tip will except the off cuts”

Helpful Report

Posted 2 years ago

Hi - Thank you for your review and feedback! We're thrilled to hear that you were able to take advantage of our great sale price and that the delivery arrived on time and as expected, even though it had to come from a distance. We understand that off cuts can be a concern for some customers, unfortunately PVC panels can not be recycled, as they are more a long life plastic that isn't throw away after one use, as they last for many years to come. However many customers do use their cut offs for other projects around the home, in particular for creating basin splash backs etc. We appreciate your business and value your feedback. If you have any further needs or questions in the future, please don't hesitate to reach out to us. We would be more than happy to assist you with any further requests. Thank you again for your review, and we hope to serve you again soon! The Panel Company

Posted 2 years ago

“Delivered on time, a good product at a good price and staff were very helpful”

Helpful Report

Posted 2 years ago

Hi John - Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our company and that you were satisfied with the product, price, and customer service you received. At our company, we always strive to provide excellent service and support to our customers, and we're glad to hear that our staff was able to assist you and answer any questions you may have had. We appreciate your business and value your feedback. If you have any further needs or questions in the future, please don't hesitate to reach out to us. We would be more than happy to assist you with any further requests. Thanks again for your review, and we hope to serve you again soon! The Panel Company

Posted 2 years ago

“I've ordered panels twice now and always recieved excellent service and fast delivery at good prices”

Helpful Report

Posted 2 years ago

Hi Dean - Thank you for your review and for choosing us for your panel projects! We are thrilled to hear that you have had a positive experience with our service, delivery times, and pricing. Our team takes great pride in providing excellent customer service and delivering high-quality products at competitive prices. We're pleased to know that we were able to meet your expectations on both counts. We appreciate your business and value your loyalty to our company. If you ever need any assistance or have any questions, please do not hesitate to reach out to us. We are always here to help and support our customers in any way we can. We look forward to serving you in the future! The Panel Company

Posted 2 years ago

“How come I can order materials for a complete bathroom from all over the country and get next day delivery, yet less than 3 miles from the shop took 4 days with bad weather and breakdowns and I ended up chasing it because I was losing money as a fitter 😓”

Helpful Report

Posted 2 years ago

Hi - We're sorry to hear that your recent experience with our delivery service fell short of your expectations. We understand how frustrating it can be when delivery times are delayed, especially when it impacts your business and causes you to lose money. We do have a statement on our website which specifies the following > "We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages. We do our utmost best and work to the highest standard to ensure that you receive your panels on time and in the condition you expect. However rarely sometimes incidents can occur. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or damages, in particular relating to pre-scheduled fitting of the wall panels due to damages or missed delivery date." We also offer a collection service in our store's where so if you were 3 miles away you could have collected from the store. We strive to provide our customers with a fast and reliable delivery service, but we also recognise that unexpected circumstances can sometimes cause delays. In this case, bad weather and breakdowns may have been contributing factors. Nonetheless, we apologise for any inconvenience this may have caused you. We appreciate your feedback and want to assure you that we take all customer concerns seriously. We will use your comments to identify areas where we can improve our delivery service and ensure that we meet or exceed our customers' expectations in the future. Thank you for bringing this to our attention, and we hope that we can earn back your trust and business in the future. The Panel Company

Posted 2 years ago

“Overall a satisfactory result. After ordering the panels I got my order email and then waited for delivery info, 10 days later still not heard anything. I rang customer service and they told me I would be getting them, what day, date and time. That was fine, I received a back up email and a text nearer the time BUT I shouldn’t have had to chase them up. They arrived when specified , on time and in perfect condition.”

Helpful Report

Posted 2 years ago

Hi - Thank you for your review and feedback on your recent order of panels. We're glad to hear that you were satisfied with the end result and that the panels arrived on time and in perfect condition. We apologise for the delay in communication regarding the delivery of your order. We understand how frustrating it can be to not receive updates on the status of your order, and we're sorry that we fell short in this aspect of your experience. We appreciate your patience and persistence in following up with us to obtain the necessary information. At our company, we strive to provide excellent customer service, and we take all feedback seriously. Your comments will help us identify areas where we can improve our communication and ensure a smoother and more efficient process for future orders. The Panel Company

Posted 2 years ago

“Fast delivery and panels are top quality.”

Helpful Report

Posted 2 years ago

Hi Stephen - Thank you for taking the time to leave a review! We're thrilled to hear that you're satisfied with our service and the quality of our panels. We always strive to provide our customers with the best possible experience, and it's great to know that we've succeeded in doing so for you. If there's anything else we can do to assist you, please don't hesitate to reach out. Thanks again for your business! The Panel Company

Posted 2 years ago

“When arrived the Box was damaged, and 2 panels had holes/dents in them”

Helpful Report

Posted 2 years ago

Hi Lindsay I do apologise that you have received damaged goods. Unfortunately on rare occasions, this can occur. I am assuming you have since had replacements, if you have not please reach out to let us know formally. You can reach the depot (where your goods were sent from) on the following details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 2 years ago

“I've used the panel co. before. They are just great. Just gave them wall sizes and the necessary boards and fittings were given. Delivery......perfect with all materials in perfect condition. I highly recommend the firm. Absolutely brilliant.”

Helpful Report

Posted 2 years ago

Hi Will - Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you have used our services before, and that we continue to meet your expectations with our products and services. We're glad to hear that you found our ordering process to be easy, and that the necessary boards and fittings were provided based on your wall sizes. We take pride in providing customised solutions to our customers, and we're pleased to hear that you found our delivery to be perfect with all materials in perfect condition. Thank you for your high recommendation of our company. Your feedback means the world to us, and we appreciate your continued business. Please don't hesitate to reach out if you have any further needs in the future. The Panel Company

Posted 2 years ago

“Price and delivery were good. Some panels were damaged which weren’t seen until packs were open. Fortunately we had enough non damaged ones to do the job.”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to share your experience with us. We're glad to hear that you found our price and delivery service to be good. However, we are sorry to hear that some of the panels were damaged upon arrival, which were not seen until the packs were opened. We understand how frustrating this can be, and we apologise for any inconvenience caused. We do advise customers to check over goods on delivery and to report any damage within 24 hours, so that we can resolve any damages swiftly and in a timely manner. If you email or ring the customer service team at info@panelcompany.co.uk / 01484 248 718 - they may be able to work something out for you. The Panel Company

Posted 2 years ago

“Great Value for money and after I ordered the panels I decided to do even more work on my property and I was able to add the extra panels I needed to the same order . A very satisfied customer”

Helpful Report

Posted 2 years ago

Hi Thomas - Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found great value in our panels, and we're even more delighted to know that you were able to easily add additional panels to your order to accommodate your additional property work. We take pride in delivering the highest quality products and services to our customers, and we're glad to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we're grateful for your business. Thank you again for choosing our company, and please don't hesitate to reach out if you have any further needs in the future. The Panel Company

Posted 2 years ago

“Panels ordered 6th March, over two weeks ago and not received as yet. Customer Service not answering the phone.”

Helpful Report

Posted 2 years ago

Hi - I have looked into this and your order is out for delivery on one of our own vans today between 4-5pm, if you have any questions please email us at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company

Posted 2 years ago

“Website was easy to order from I had to chase up delivery so was almost 2weeks before we received them. However once we had spoken to customer service issue was resolved quickly Unfortunately we did not like the panels and have called to return them Awaiting a confirmation email to give collection date”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to share your experience with us. We're glad to hear that you found our website easy to order from, but we're sorry to hear that the panels did not meet your expectations. To avoid disappointment we always advise our customers to order samples prior to purchase so that they can see the panels for themselves before purchase, as the samples are an actual cut of the panels. With regards to delivery, we stipulate to allow up to 5-10 working days for delivery, this is down to the fact that we deliver 98% of deliveries on our fleet of vehicles to avoid damages and missing parcels that come with sipping out via courier service. On another note - we understand that the panels were not to your liking and I can confirm that someone is dealing with your return, you can expect to receive a communication shortly. The Panel Company

Posted 2 years ago

“This is my fifth order from the panel company, and apart from a new driver being unable to locate my address (which is hard to find at the best of times) the service I have received has been exemplary, and as a builder I will certainly be using the product's from this company in future”

Helpful Report

Posted 2 years ago

Hi Tony - Thank you for taking the time to leave a review about your recent experience with the Panel Company. We are delighted to hear that you have been satisfied with the products and service we have provided on your five orders. We truly appreciate your loyalty as a builder, and we are pleased to know that our products have met your expectations. We apologise for the inconvenience caused by the driver's inability to locate your address. We understand that this can be frustrating, and we will take this feedback on board to improve our delivery process in the future. Thank you for choosing the panel company as your supplier, and we look forward to continuing to work with you on future projects. The Panel Company

Posted 2 years ago

“Delivery was on time and the panels are just what we wanted.”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to share your positive experience with us! We're glad to hear that the delivery was on time and that the panels meet your expectations. We always strive to provide quality products and reliable services to our customers. If you need any further assistance or have any questions about your panels, please don't hesitate to reach out to us. We are always here to help and ensure complete satisfaction. Thanks again for choosing our company! The Panel Company

Posted 2 years ago

“Just received our panels haven't put them up yet but they look amazing, we moved from Newcastle to Aberdeenshire last year and I was a bit worried about the distance,but no problem at all , the delivery driver was lovely and helpful , will definitely use them again.”

Helpful Report

Posted 2 years ago

Hi Cory - Thank you for sharing your positive experience with us! We are thrilled to hear that you are satisfied with the panels you received and that they look amazing. We understand that distance can be a concern when it comes to delivery, so we're glad to know that our delivery driver was able to assist you and make the process hassle-free. We appreciate your feedback and look forward to working with you again in the future. Don't hesitate to reach out if you need any assistance with your panels or have any questions about our products and services. The Panel Company

Posted 2 years ago

“We had our delivery yesterday and the delivery guy was very polite and also carried all the panels into my front room. Which was very helpful. We are yet to put them up but we have used you before and I couldn't recommend the panel Company enough. Thank you”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to leave a review! We're glad to hear that your delivery experience was positive and that our delivery person was polite and helpful. We always strive to provide excellent customer service and ensure that our customers are satisfied with their experience from start to finish. We appreciate your loyalty and recommendation. If you have any questions or need assistance with the installation process, please don't hesitate to reach out to us. Thank you for choosing The Panel Company!

Posted 2 years ago

“Took delivery of my second lot of panels today. Can’t explain how impressed I am with this service from the start to finish. All the “how to” guides ,the ordering and delivery and even more so the cost. Bathroom still work in progress so I can’t show any pictures just yet. I’m a lady DIY’er and have had no issues in installing these panels on my own. Defo 5*”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to leave a review! We're thrilled to hear that you're impressed with our service and found our "how to" guides helpful. We take pride in offering affordable and high-quality products that are easy to install for keen DIY'ers, and we're glad to know that you found them to be just that. We love hearing from satisfied customers and appreciate your business. If you have any further projects in mind, please don't hesitate to reach out to us for assistance. Thank you for the 5-star rating, it means a lot to us! The Panel Company

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Hi - Thank you for leaving a review! We're glad to hear that you had a positive experience with our service. Our team works hard to provide the best possible customer experience, so it's great to receive feedback like this. The Panel Company

Posted 2 years ago

“Good service very helpful staff”

Helpful Report

Posted 2 years ago

Hi David - Thank you for taking the time to leave us a review! I'm glad to hear that you had a positive experience with our service and found our staff to be helpful. Providing excellent customer service is one of our top priorities, so it's always great to receive feedback like this. If you have any further comments or suggestions, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to assist you again in the future! The Panel Company

Posted 2 years ago

“Delivery was very quick, driver was helpful and friendly, kept informed of Delivery by email. Excellent quality panels, easy to fit and look superb, great value for money. Will definitely be using again.”

The Panel Company 5 star review on 19th March 2023

Helpful Report

Posted 2 years ago

Hi Carole - Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our delivery service quick and efficient, and that our driver was helpful and friendly. We pride ourselves on keeping our customers informed throughout the delivery process, so we're pleased to hear that our email updates were helpful for you. It's great to know that you're happy with the quality of our panels and that they were easy to fit, your new bathroom looks stunning (thanks for sharing an image)! We strive to offer great value for money, so we're delighted to hear that you feel we have delivered on that promise. Thank you for choosing us as your supplier, and we look forward to serving you again in the future! The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 5,213 reviews