The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,633 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 25th April 2026

David Plumb

Keith Hulbert Valkyrie

463

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication is key with any company and it’s hard to find any contact details with this firm, once you do they all seem to be away!!! The ordering process very straight forward and efficient online, then it stops there! No communication, issues with dispatch, and then let down by their shipping company ‘Tuffnels’ who hold this company over a barrel as they refuse to talk to the customer and their client and should be sacked! Collected my order then just sits on it! They even admitted that Tuffnels were useless and I was left thinking if they are useless and you know it tell them to get lost and find another shipping company! Cost me lost time and hours with my crew! Plenty of alternatives out there.”

Helpful Report

Posted 4 years ago

Hi Aide de Camp Property Services, First of all thanks for your review, To begin with, you can find our contact details in the following places. - All Social Media - At the top of the website / Contact page - Google These are just a few, if you're still struggling you can visit our store page ad call any one of the stores who will also try their best to help you. Now in regards to your order, in your case we were let down by our courier, unfortunately however The courier you named are the only courier who will accept the parcels due to their size, length and the fact nothing can be stacked on top of them. We have been in the panel industry for much longer than the majority of other companies and have tried multiple different couriers which have proved worse. The only way we are solving this is by providing the customer with the best help we can when they have an issue with their order, and moving to our fleet of delivery vans. This is something we are well on our way towards, however some locations we still currently have to use the courier for. We sincerely apologise for the lost time this has caused, if we have not already provided you with a resolution please get in contact. Many thanks, The Panel Company

Posted 4 years ago

“Excellent service from start to finish The panels look fabulous in my bathroom Would definitely recommend”

Helpful Report

Posted 4 years ago

“The items we ordered were delivered exactly on time- good prices and excellent quality. The only issue we had was the fact that two panels we additionally ordered were a different batch code. However the company, in particular Kyle, tried to access me another 2 panels with the same batch code and only one hour later I was notified they had accessed two and they would be with us as soon as possible. It is so nice to know that people in this day and age are caring and actually help customers with problems. I would certainly recommend this company not only for the items they sell but for the excellent staff they have. Thank you for all your help, care and attention. It is very much appreciated.”

Helpful Report

Posted 4 years ago

“Truly, this company provides The Best Customer Service we've Ever experienced!! From the first phone call to the last, there is nothing the friendly and super helpful staff won't do for you or help you with. Everything is actioned efficiently and without fault and they just go above and beyond what many other companies offer to, and do, for their customers. They have an amazing range of beautiful, great quality products which produce the best look, even when installed by us home DIYers!! Great prices, range of goods and trims and swift service from start to finish, I would recommend The Panel Company without question or hesitation. 12/10 at least!! Thank you!!!”

Helpful Report

Posted 4 years ago

“I ordered plastic wall boarding, plus internal and external corners from Decor Walls and Flooring (DWF). Despite the difficult problems that DWF and many other firms are currently experiencing, mainly as a consequence of driver shortages, which affects their stocks and the delivery of items to customers, DWF have been truly magnificent. Necessary changes to our order, that involved one collection and three deliveries, were executed swiftly on the days and times promised. Emails were responded to quickly and they even telephoned several times to keep me informed and to discuss possible solutions to any problems. Highly recommended. Martin”

Helpful Report

Posted 4 years ago

“Fantastic quality and amazing customer service. Adam and his team were super helpful.”

Helpful Report

Posted 4 years ago

“Fantastic service! Needed one panel only and stock was sold out on line. Contacted the Customer Service number, explained my situation and they were more than helpful in finding the one panel I needed. the friendly support and effort really saved the day on our bathroom project!!! Thank you!”

Helpful Report

Posted 4 years ago

“Absolutely fabulous service they contacted me to alter my order which saved me £60 and delivery was 2 days”

Helpful Report

Posted 4 years ago

“I found the price of the shower panels too good to be true, i half expected problems with stock/delivery or quality, but outstanding on all accounts, the delivery was 2 days from a sunday order, try to find that elsewhere and the panels are excellent. brilliant thank you Malcolm”

Helpful Report

Posted 4 years ago

“The panels are so beautiful and good quality, my builder unfortunately cut one of my panels for my bathroom to short and I phoned and ordered a replacement panel and they sent off a replacement one the same day so my bathroom refit wasn't held up. Great service.”

Helpful Report

Posted 4 years ago

“Excellent service and prompt delivery, I needed an extra 2 trims and they were sent out the same afternoon and received the following morning Thanks for your help and co-operation”

Helpful Report

Posted 4 years ago

“SAMPLES ARRIVED IN A FEW DAYS AND WE LIKED WHAT WE RECIEVED AND ORDERED OUR PANELS THANK YOU”

Helpful Report

Posted 4 years ago

“Have been trying to get through to customer service all morning and just keeps ringing out for 10-15 minutes before I am cut off I placed an order and was advised it would be with me today but nothing has been emailed to me or updated on the website for my order I have builders in and no wall panels please can someone contact me ASAP”

Helpful Report

Posted 4 years ago

“The wait on the phone was a little longer than I'd hoped, but once I got through the customer service was great. Sent out another panel when I reported one damaged with no argument, quite refreshing.”

Helpful Report

Posted 4 years ago

Hi, Thanks for the good review, apologies for the short delay it took for you to get through to our customer service. During the time you called we were running a reduced customer service team hence the delay. We hope you enjoy your new panels, The Panel Company.

Posted 4 years ago

“Would recommend the Panel Company without hesitation. Excellent choice of panels. I ordered 9 panels to redo a shower room and am very happy with product and ease of fitting. Delivery service was very good - 3 days after ordering panels brought right to my front door and the delivery driver was extremely courteous and very helpful”

Helpful Report

Posted 4 years ago

Hi D.F, We are glad you are happy with your products, we love to hear feedback from our customer on the full process. All the best, The Panel Company.

Posted 4 years ago

“I have ordered previously from this company and the product is excellent. Having just put in another order, I was concerned about delivery date as I hadn't heard anything so decided to phone. I spoke to someone in the office and he was extremely helpful - told me the delivery would be tomorrow and was able to change the address slightly for extra convenience. Very pleased with the service and I'm sure the product will be excellent as usual!”

Helpful Report

Posted 4 years ago

Hi F Gray, We are very happy that your delivery got you within the expected time period we are glad you love the product and look forward to you ordering again soon. Many thanks, The Panel Company

Posted 4 years ago

“Thank you Panel Company - After being let down by another company I had my bathroom ripped out, fitters booked and no panels to fit! Arrgghhh Panel Company saved the day by getting similar panels sent in super quick time (I had been told by the other company I would have to wait a month for similar panels - and a month without a bathroom was not an option). Great choice, and great customer service Thank you Kyle and your team.”

Helpful Report

Posted 4 years ago

Many thanks for the great review, we always try our best to please our customers as best we can. We are glad we were able to supply you and turn around a bad experience with another company. We hope you enjoy the panels and your new bathroom. Many thanks, The Panel Company.

Posted 4 years ago

“excellent service, I can't fault this company in any way, even though a small part of the order was wrong, they exchanged with no quibbles. I will be using them again!”

Helpful Report

Posted 4 years ago

Hi Roy, Glad you are happy with our service, we are glad we managed to fix your order. Many thanks, The Panel Company

Posted 4 years ago

“Amazing customer service and delivery time. I don't have anything bad to say about this company. I placed my samples order and within two days it had arrived once i went through my samples and found one i like i placed my order. Within a few hours i got a call to double check my trims as i had ordered the wrong ones. they instantly amended my order for me and had it shipped out on one of their own vans and it was with me in 4 days. The driver was very polite and although he wasn't allowed in the house because of covid he placed them in a safe dry area as it was raining. I would highly recommend this company to anyone looking to redo there bathroom. Panels are not fitted yet but the quality looks amazing.”

The Panel Company 5 star review on 16th August 2021

Helpful Report

Posted 4 years ago

“I came across this company by accident and pleased I did. I was looking for interior cladding they have got a wide range to choose from and sent me three samples because I couldn’t make my mind up. But the samples helped me choose, placed my order and the next week they were delivered, great company many thanks”

Helpful Report

Posted 4 years ago

The Panel Company is rated 4.6 based on 5,633 reviews