The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 5,660 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,660 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 30th April 2026

469

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wait on the phone was a little longer than I'd hoped, but once I got through the customer service was great. Sent out another panel when I reported one damaged with no argument, quite refreshing.”

Helpful Report

Posted 4 years ago

Hi, Thanks for the good review, apologies for the short delay it took for you to get through to our customer service. During the time you called we were running a reduced customer service team hence the delay. We hope you enjoy your new panels, The Panel Company.

Posted 4 years ago

“Would recommend the Panel Company without hesitation. Excellent choice of panels. I ordered 9 panels to redo a shower room and am very happy with product and ease of fitting. Delivery service was very good - 3 days after ordering panels brought right to my front door and the delivery driver was extremely courteous and very helpful”

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Posted 4 years ago

Hi D.F, We are glad you are happy with your products, we love to hear feedback from our customer on the full process. All the best, The Panel Company.

Posted 4 years ago

“I have ordered previously from this company and the product is excellent. Having just put in another order, I was concerned about delivery date as I hadn't heard anything so decided to phone. I spoke to someone in the office and he was extremely helpful - told me the delivery would be tomorrow and was able to change the address slightly for extra convenience. Very pleased with the service and I'm sure the product will be excellent as usual!”

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Posted 4 years ago

Hi F Gray, We are very happy that your delivery got you within the expected time period we are glad you love the product and look forward to you ordering again soon. Many thanks, The Panel Company

Posted 4 years ago

“Thank you Panel Company - After being let down by another company I had my bathroom ripped out, fitters booked and no panels to fit! Arrgghhh Panel Company saved the day by getting similar panels sent in super quick time (I had been told by the other company I would have to wait a month for similar panels - and a month without a bathroom was not an option). Great choice, and great customer service Thank you Kyle and your team.”

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Posted 4 years ago

Many thanks for the great review, we always try our best to please our customers as best we can. We are glad we were able to supply you and turn around a bad experience with another company. We hope you enjoy the panels and your new bathroom. Many thanks, The Panel Company.

Posted 4 years ago

“excellent service, I can't fault this company in any way, even though a small part of the order was wrong, they exchanged with no quibbles. I will be using them again!”

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Posted 4 years ago

Hi Roy, Glad you are happy with our service, we are glad we managed to fix your order. Many thanks, The Panel Company

Posted 4 years ago

“Amazing customer service and delivery time. I don't have anything bad to say about this company. I placed my samples order and within two days it had arrived once i went through my samples and found one i like i placed my order. Within a few hours i got a call to double check my trims as i had ordered the wrong ones. they instantly amended my order for me and had it shipped out on one of their own vans and it was with me in 4 days. The driver was very polite and although he wasn't allowed in the house because of covid he placed them in a safe dry area as it was raining. I would highly recommend this company to anyone looking to redo there bathroom. Panels are not fitted yet but the quality looks amazing.”

The Panel Company 5 star review on 16th August 2021

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Posted 4 years ago

“I came across this company by accident and pleased I did. I was looking for interior cladding they have got a wide range to choose from and sent me three samples because I couldn’t make my mind up. But the samples helped me choose, placed my order and the next week they were delivered, great company many thanks”

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Posted 4 years ago

“Terrible experience with this company. Ordered some shower panels for my customer after a week I had to chase my order continuously. No care what so ever by the company. I was told three stories, one my order was coming the next day, two it was in transit but lost then finally they come clean and said my panels wasn't in stock. Bearing in mind I had taken the bathroom out and was waiting for the panles as promised. The only good point was they refunded my £440 very quickly. I never write reviews but this was a Nightmare.”

Helpful Report

Posted 4 years ago

Hi Kg, You contacted us 5 working days after placing your order to chase it up. Your order was dispatched with our courier, Once it has left us we no longer receive notifications of its whereabouts. It is not because we "don't care" but rather because we don't have a need to unless a customer contacts us. When you spoke to use your order was marked for a delivery the next day. the next time we made contact with you once we checked the tracking again it was marked that the courier had "lost it in transit" Which is unfortunate and we do apologise for that we tried to rectify this by resending your order unfortunately you had ordered a popular panel and we were awaiting more stock. This was not a fact of us lying to you and never having stock. Once you place your order the stock is removed from our site and immediately marked up in our warehouse. Unfortunately these were lost by our courier which is out of our hands. However you did find an alternative supplier and you were refunded immediately. Given the circumstances that the issue occured out of our hands, and we done our best to help you, we feel 1 star is a bit harsh. Regards, The Panel Company

Posted 4 years ago

“First delivery I had sent out half of the order was missing and the panelling was left in my front garden so I finally got hold of someone and they said someone would ring back but didn’t hear anything, phoned to be told they will resend the items, my items turned up a few days later once again left in my front garden in the rain and went to install two days later and all four panels were damaged so I now have a bathroom suite with no panelling 😡. Save your money and shop around”

Helpful Report

Posted 4 years ago

Hi, Due to us not having one of our own vans in the area your order was sent with our courrier, Unfortunately once we dispatch the order the rest of the journey is out of our hands. We can not be responsible for a delivery company's actions. When our customers have a bad experience with their delivery we will try our best to resolve it. i can see that a refund was processed for your order. Unfortunately due to the size of the item and the fact it cannot be stacked we are limited to which courier we use and sometimes have to deal with the issues that arise by using them. Usually the only reason they would be left outside is if the driver deemed it safe and there was no one home. Many Thanks The Panel Company

Posted 4 years ago

“Terrible delivery and customer service experience. When your driver delivered the panels he pushed the house front door in a way that the hinge came off and then he left me there struggling holding the door and didn’t help to put it back, telling me it was not his fault. In the end I have to call a neighbour as it was too heavy to do it on my own. Your driver didn’t even stop to check that the delivery was correct as he said he couldn’t park which it was a lie as there were spaces at the bottom of the street I kept asking him to park to check the delivery order but he kept telling me to walk to his van (that was stop blocking the road) to discuss it. All this as I was holding the front door on my own to stop falling. He then he swear at me and drove off leaving me struggling with the door and with the delivery unchecked. Then I received a call from your company. The person on the phone was really defensive and he ended hanging the telephone on me. I then tried to call your customer services and after waiting 15 minutes listening to the automatic message “your call is very important to us” the call cut off. A terrible experience. Never again.”

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Posted 4 years ago

“Thankyou for ignoring my phone calls regarding an order placed 7days ago ?Lindsay Scott of Stonehaven paid for the order and got no confirmation regarding delivery. So could you please let me know asp when I will get materials. Have dealt with you before and never been let down so please can you let me know when to expect delivery. Edward Tayl”

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Posted 4 years ago

“Ordered 2 weeks ago and received confirmation email. Nothing heard since. Sent email to ask when my delivery would be, received auto reply saying be patient, dispatch date could be up to 7 working days after order. Tried telephone line, no reply so gave up after 10 minutes.”

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Posted 4 years ago

Hi - I do apologise that no one has been in touch with you regarding your order, I have forwarded this onto the main customer service team and someone will be in touch with you very shortly.

Posted 4 years ago

“Really easy to order and the staff were really helpful, we had a slight problem with a panel that came the wrong colour, turns out it was a new batch so the colour was different, but the team and I came up with some solutions, no cobbles on their side at all! Luckily they managed to source a panel from the correct batch, delivery was super speedy, brilliant communication, added no stress to my experience at all! Really really appreciate the customer service!”

The Panel Company 5 star review on 28th July 2021

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Posted 4 years ago

“I ordered just over £400 worth of panels 5 days ago and not received any updates for delivery. I tried calling and could only leave a voicemail, no reply and my bathroom fitters are waiting to install the panels.”

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Posted 4 years ago

Hi Edward, You ordered on Monday the 19th July, your Panels were delivered to you on Monday the 26th. This is within our "5 day dispatch". If i could also draw your attention to the section on our delivery page that clearly states. "We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages." This is in place to prevent the situation of fitters arriving before your panels. Many Thanks, The Panel Company

Posted 4 years ago

“Excellent service very efficient dealing with questions My order needed to be changed , i contacted them and they sorted and refunded all on the same day Perfect!”

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Posted 4 years ago

Hi Deborah - We are so pleased that you are satisfied with our level of customer service, thank you for taking the time to leave us a review!

Posted 4 years ago

“Great modern brick panelling for wall behind newly installed bar in garden shed. Panels arrived promptly, easy to fit and look fantastic.”

The Panel Company 5 star review on 18th July 2021

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Posted 4 years ago

Hi Andy - Thank you for taking the time to leave us a review! Your new bar looks absolutely fantastic!

Posted 4 years ago

“Fantastic company, Adam went above and beyond to help and inform me an old bugger how to get the right order . keep up the good work Adam.”

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Posted 4 years ago

Hi Steve - Thank you for taking the time to leave us a review, we are really pleased that Adam was able to provide you with great customer service!

Posted 4 years ago

“Ordering couldn’t be easier. Boards are lovely just what I wanted, at a fraction of the cost elsewhere. Communication brilliant and delivery was so quick and came within the hr time slot allocated. Would highly recommend to all my family and friends.”

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Posted 4 years ago

Hi Debbie - We are pleased that you are satisfied with the panels and our level of service.

Posted 4 years ago

“Following an item missing from my order I emailed Adam who sorted it so quickly it arrived the next day, fantastic customer service every contact with Adam. Deserves a pay rise for being such a good advocate for his company!”

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Posted 4 years ago

Hi Deb - Thank you for taking the time to leave us a review, I will be sure to pass your comments onto Adam.

Posted 4 years ago

“Adam was super helpful today and deserves recognition! Thanks again Adam Kind regards Deb”

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Posted 4 years ago

The Panel Company is rated 4.6 based on 5,660 reviews