The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,545 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 7th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice communication and fast service. Recommended !”

Helpful Report

Posted 5 years ago

“Had I commissioned a bed to be made to my exacting requirements, [supremely comfy; high floor- to- mattress top- distance; low-ended, un-fussy base; with easy storage that is accessible without scrabbling on the floor] then I would have ended up with a clone of the bed that I purchased from The Original Bedstead Company - and at a fraction of the cost. I love everything about it and it looks beautiful. The company [Nick] was easy to contact for queries prior to my ordering and, after delivery. Delivery was 'as described' and hassle-free.”

Helpful Report

Posted 5 years ago

“I ordered my first bed and it arrived dented, then I ordered a sprayed bed which took 5 weeks. When this arrived it hasn’t been sprayed to a high standard. The paint had run and it had been painted over a black bed, the paint began to come off. Because they had not even primed the bed. The screws for the bed were bent, the planks for the bed some were chipped, they tried to blame this on me.”

Helpful Report

Posted 5 years ago

Dear Lesley, Many thanks for your review. Sorry to hear of your disappointment. Some models do take longer than others, with the lead time for each design being advertised on their particular product page. Our sprayer is very conscientious, and any drips are sanded and resprayed to ensure a smooth finish. I'm unsure how he missed this one but I will pass on your disappointment to him. In terms of the chips, I can see that these are positioned under where the collars of the Selkirk sit. Because these are made of metal and have fairly sharp hidden inner edges, when pushed tightly into place there can be some chipping under the collar. This is completely hidden, and I can assure you though that the paint has completely bonded, hence why it has only occurred in this particular position. We pre-fit each screw fully to ensure that they are straight and have no cross threading, so it would be great if you could send us a picture as per our telephone conversation, allowing us to get an understanding of which ones were bent. Finally, in regards to our heavy gauge sprung slats, we have used these for many years, and should customer's have any issues we are more than happy to send out replacements straight away. I've been onto your order and can see that your full refund has already been processed in accordance with our 30 day no quibbles return policy. Best wishes, The Original Bed Company

Posted 5 years ago

“Thrilled to bits with the integrity and beauty of The Original Bedstead Company upholstered bed. Structurally, the bed is extremely sound.....the quality is clearly evident upon assembly, which as suggested by the enclosed directions is a two person job. The bed was delivered in a timely manner considering it had to make its way to The United States. Overall, I'm VERY pleased with my super king Yushan Deep Buttoned upholstered bed. Bravo!”

Helpful Report

Posted 5 years ago

“Really great bed - adds to the comfort of the mattress and makes quite a statement in our bedroom. However it was not easy to put together and was definitely a 2 person job but the 2 hours spent sweating over it was well worth it. A possible decision to lower the base will not be undertaken lightly!!”

Helpful Report

Posted 5 years ago

“Great customer service and selection of beds and sizes. Only place I could find a plain black metal frame for a EU king size mattress, and I'm so pleased with it. The prices are good and delivery was super efficient. Also, the bed was simple to put together. Very happy.”

Helpful Report

Posted 5 years ago

“Very good quality beds, arrived as expected. Only given 4 stars as always want to give a company something to aim for!”

Helpful Report

Posted 5 years ago

“A truly fantastic bed. Easy to assemble. The drawers are a god send. Couldn't be happier.”

Helpful Report

Posted 5 years ago

“Excellent service and quality for money. Very pleased loved the colour and style, better than we thought. Would recommend and use again. Thank you”

Helpful Report

Posted 5 years ago

“The day the bed was supposed to be delivered, the delivery company rang me in the morning to say they'd be here within half hour and they didn't arrive, they then told me at 7pm they weren't coming, annoying when I waited in all day! I then had to rebook the delivery. This wasn't the bed company's fault though! When the bed did arrive days later I noticed after they'd gone the one long slim box with the sides and end in was damaged and it wasn't until I tried to put the bed together I realised I couldn't because the centre bar and both side pieces were bent, I called my brother who managed to bend the ends into position so we could put it together, I didn't want to send it back as I'd been sleeping on my mattress on the floor for a while and didn't want to wait whilst it was collected and another delivered. It's a beautiful bed and looks lovely in my bedroom (Edwardian) it's just a shame it arrived damaged.”

Helpful Report

Posted 5 years ago

“The most beautiful bed - people have commented on how attractive it is! The bed drawers are an absolute must have - huge amounts of space for storing pretty much anything and still space left over under the bed!”

Helpful Report

Posted 5 years ago

“Great bed, great service”

Helpful Report

Posted 5 years ago

“Had the option for beds that were in stock asked if I could have it delivered on a certain day Very happy with the service and the bed is lovely very well put together”

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Posted 5 years ago

“Order arrived and was assembled as per instructions no problem.Quality of the items was very good and well made. After a few weeks of "breaking in" we have begun to get the feel of it and look forward to many years of night time comfort.”

Helpful Report

Posted 5 years ago

“The ‘Olivia’....A classic yet timeless design! Fantastic quality, well packaged and super quick shipping!”

The Original Bed Company 5 star review on 24th July 2020

Helpful Report

Posted 5 years ago

“Excellent quality, great service - very pleased”

Helpful Report

Posted 5 years ago

“Lovely bed and very clever under bed drawers. Service was great only compliant I have is that the frame is supposed to be white it is more cream”

Helpful Report

Posted 5 years ago

“The bed exceeded expectations in terms of look and quality build. It was, however, really complicated to put together due to how the bolts and other fittings work. The instructions were also insufficient. I say this as a person who has put together all manner of self-build wardrobes, kitchens, beds, etc so I can't imagine how much difficulty someone who isn't used to doing this sort of thing might have. Yes, the end result is great, but I had to take things apart multiple times to get it right.”

Helpful Report

Posted 5 years ago

“I’ve bought six beds over the years from The OBC - brilliant service and the bed frames are fantastic. Great quality. Got another one arriving in two weeks for my daughter.”

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Posted 5 years ago

“We’re so happy with the beds! We had them made as small singles (2ft6 wide) and we couldn’t be happier with them. Really well made and solid. The customer service was also FANTASTIC.”

Helpful Report

Posted 5 years ago

The Original Bed Company is rated 4.8 based on 2,545 reviews