The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,445 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 24th August 2025

353

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, solid and pretty. Well packed, fast delivery”

Helpful Report

Posted 6 years ago

“Very pleased with my bed.It looks beautiful and is very sturdy.Excellent service”

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Posted 6 years ago

“I am delighted to say that from from the helpful staff that I spoke to before purchasing , to the on time delivery by helpful guys, to the ease of assembling the bed and quality and look of it when put together I can only say thank you for making it all so positive, would recommend to anyone and will do !”

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Posted 6 years ago

“Wonderful bed and excellent service - lovely, helpful staff”

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Posted 6 years ago

“2 amazing beds and a very comfortable mattress. Service for ordering, delivery and assembly was excellent. Really pleased.”

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Posted 6 years ago

“I ordered the Tulsk low end bed in the glossy ivory. It’s a beautifully well made bed. I was so pleased with it (it was easy to assemble too) that I’ve ordered the Edwardian in glossy ivory for my guest bedroom. Very happy with the quality and the overall look.”

The Original Bed Company 5 star review on 3rd April 2019

Helpful Report

Posted 6 years ago

“I ordered the Olivia bed as I was let down by another bed company. The difference in quality is far better then the bed I sent back. Arrow xl, the delivery company's communications were excellent, they contacted me to arrange a delivery date and the day before delivery confirmed arrangements. On the delivery day I had another email which enabled me to track the delivery and a phone call from the crew to let me know they were 15 minutes away. They brought the bed to the bedroom for me even though they said they don't normally do this. The packaging was very good and protected all the vulnerable areas although it is a pity that most of it was not recyclable. The bed made up very well and the instructions were easy to follow and the true test of the bed is that it's really comfy. Altogether I'm really pleased with my purchase and would say that it represents very good value for money.”

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Posted 6 years ago

“Excellent service from start to finish. Bed is very attractive but I haven't assembled it yet as I am moving home and want to take it with me unassembled.”

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Posted 6 years ago

“Fantastic bed well worth the price will last for generations”

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Posted 6 years ago

“Very good bed, excellent timing of delivery. No problems with the bed.”

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Posted 6 years ago

“My beautiful new bed was dispatched & delivered within 10days of ordering online. It was simple to put together and is very sturdy and strong. It looks exactly like it did on the online photos. I am ver happy with the purchase & would highly recommend the original bedstead company.”

Helpful Report

Posted 6 years ago

“When I opened the boxes my heart sank seeing so many parts and fixings (screws, bolts, nuts) etc. However this was just the start of our problems. The instructions were not fit for purpose. Illustrations were inconsistent such that pieces were shown one way round in one illustration and then another way round in the next one. The parts were incorrectly (and inconsistently) referred to by number - i.e. the same part was referred to by two different part numbers at different stages of the instructions. But the biggest issue of all was that the struts/mattress support design bore no resemblance to the instructions. I telephoned customer service who were also confused. They admitted the warehouse had changed the bed design but the instructions hadn't been updated to reflect this. In other words the instructions were for a totally different design. In fact they told me they didn't have any instructions for our design and had to talk me through it. At this point it become clear the fixings packs also hadn't been updated as we didn't have enough of any one type of nuts/bolts to assemble it. We had to improvise ending up with odd parts used and many pieces left over. I let customer service know but instead of responding they stopped communicating with us. No apology, no offer to check the installation or to send out new fixings.”

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Posted 6 years ago

“Great choice of beds, very good quality. Outstanding service from the whole team ,especially the delivery man who went out of his way to help. Would highly recommend this company. Luxury beds at affordable prices.”

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Posted 6 years ago

“Very happy with my choice of bed. Relatively easy assembling it and a study frame. Looks stylish.”

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Posted 6 years ago

“A really easy purchase process. Was great to get an accurate delivery time. Relatively easy to assemble. Plus (most importantly!) the most beautiful and comfortable frame and mattress we have ever owned. We are very happy!”

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Posted 6 years ago

“Purchased bed and mattress which look fab and very, very comfortable. Both items were well packaged. Had to do a little remedial work on side rail as hole too small for screw head and grommets”

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Posted 6 years ago

“Ordered by phone on a Tuesday. Told to save money by not paying for bed to be built as its so easy. It was!! Delivered on the Saturday, 2 hours early!!! A very stress free experience. Am recommending to everyone. Thank you Original Bedstead Company. So professional.”

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Posted 6 years ago

“Gorgeous comfy bed, easy to assemble.”

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Posted 6 years ago

“Great bed and lovely customer service.”

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Posted 6 years ago

“Two king size iron bedsteads from the Original Bedstead Company, an Edwardian and an Ashley, both in ivory. Both wonderful, fairly easy to assemble, sturdy, no squeaking when in use, deliverers took the heavy packages upstairs for us (there is a lot of packaging), they look so pleasing in our Edwardian house. Excellent customer service, too.”

Helpful Report

Posted 6 years ago

The Original Bed Company is rated 4.8 based on 2,445 reviews