The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,552 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 7th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company offers free delivery "worth £45" if you buy both a bed and a mattress. Having placed an order I foolishly expected that they would offer a service that was indeed worth £45, and deliver the bed to the room of my choice (unsurprisingly, a bedroom located upstairs). Had I read the terms and conditions, I would have realised that "delivery" actually means "abandonment at the front door". Prior to leaving a review, I have spoken to two people at the company about my dissatisfaction, one of whom was very patronising, and kept referring to it costing them £20 to have the bed delivered. That pretty much explains everything...it is actually a service worth £20, but if you had to pay, they would charge you £45! Also, no timed delivery slot...anywhere between 8am and 6pm, and the phone number to track, had to forward my call twice, when they could still only tell me that "it will definitely be today". Used Beds on Legs last year...much better, and will stick to them in future.”

Helpful Report

Posted 8 years ago

Hi Louise, Firstly, thank you for your feedback, we appreciate the views of all customers, be they positive or negative. Sorry that you feel so disappointed in the delivery service offered. We do attempt to make the delivery process as clear as possible by outlining it on the page of every single bedstead rather than hidden away in the terms and conditions. We also provide a link right next to the delivery cost which takes you to the details. Until now we had felt that this was both clear and concise in terms of visibility and language used, but we will be sure to review this in order to make it more clear. As a company we always aim to bend over backwards to resolve customer complaints, and receive really positive feedback relating to this. We appreciate your views though and will look at whether your complaint could have been handled any differently. Finally, I think there may be some confusion on the delivery cost of £20, as that relates to orders that simply entail a bedstead. We get charged a further £25 by our courier company for a mattress which we usually pass onto the customer. With your order though there was no delivery charge at all, and as such you received free delivery worth £45, as advertised. Once again, sorry that the delivery experience was not what you expected. Whilst we do offer an assembly service, we will also look to investigate and implement a cost effective delivery service to the room of a customer's choice. I do hope that once the bedstead has been assembled and taken pride of place in your bedroom for many years to come; it's design and quality will be what you remember the Original Bedstead Company for. Best wishes, The Original Bedstead Team

Posted 8 years ago

“I ordered an Ashley bed frame in gloss Ivory. I'm usually wary about buying anything on the basis of just a picture but I was unable to find a low foot end bed elsewhere. I'm pleased to say the bed arrived on time, was well packaged in two cartons and is a good quality product. I am very happy with the assembled bed. I was also very happy with the 2 members of staff I communicated with during the order process. They were helpful and courteous. Overall an excellent experience.”

Helpful Report

Posted 8 years ago

“Great product & fast , efficient delivery. Love the bed & mattress.”

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Posted 8 years ago

“Ready for delivery sooner than expected even though both beds were modified to my own specs. Well packaged and once assembled are very sturdy. Thank you.”

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Posted 9 years ago

“Really pleased with the bed frame and it looks and feels great. The quality out shines any others we have looked at & Great packaging meant the frame arrived in perfect condition. Clear instructions made for easy assembly.”

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Posted 9 years ago

“Great customer service, great prompt delivery and a truly lovely looking bed and very well made. Thank you!”

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Posted 9 years ago

“OBC offer a huge choice of styles and colours so i was able to choose exactly what I wanted.”

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Posted 9 years ago

“The Ashley bedstead is simply perfect. It's well made, easy to put together and looks the business. Very very happy. This is my 4th OBC. Every bedroom now has one.”

The Original Bed Company 5 star review on 17th February 2017

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Posted 9 years ago

“The bed was delivered when it was promised, very well packaged, easy to put together and looks as good as it was advertised!”

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Posted 9 years ago

“We had an issue with a faulty part which they promptly resolved”

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Posted 9 years ago

“Exceptional quality and service! We made a trip to kings road to view the quality before we ordered but we didn't need to! Superb and very professional service and delivery! Extremely well packed, easy to follow instructions! Absolutely beautiful bed! Really really pleased. Would certainly recommend to friends and family! Just love it!!!”

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Posted 9 years ago

“Rectified a problem straight away.”

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Posted 9 years ago

“We are very pleased with our Andreas bed frame. Good quality, very well packaged, clear instructions, easy assembly. Delivery was easy to organise on a date to suit us.”

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Posted 9 years ago

“Love my new bed it's so beautiful and looks gorgeous”

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Posted 9 years ago

“The quality of the beds is very good. This is the third bed we have bought each of a different design all have been well made !”

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Posted 9 years ago

“I was a little apprehensive about ordering a bed online from a company I hadn't heard of, but I checked out the reviews and decided to go ahead. I'm very glad I did. I ordered online, had a phone call with a very helpful member of staff, and now have a lovely new bed - a king size Claudia. I love it.”

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Posted 9 years ago

“Easy ordering process, quick delivery, good quality bed.”

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Posted 9 years ago

“Love the bedstead we bought. It arrived very quickly, was packaged with great care to avoid any damage, easy to follow clear assembly instructions, looks great and most of all very comfy!”

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Posted 9 years ago

“The bed arrived quickly and was very well packaged. The instructions were clear and the finished product pleasing.”

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Posted 9 years ago

“The bed is beautiful. We were looking for a heavy, individual but pretty bed for our daughter that would grow with her. We receive so many compliments and most importantly, our daughter loves it. Delivery was on time and the underbed drawer is excellent as it is raised off the floor on runners and provides easy access. Would definately recommend and definately but again. Well worth it.”

Helpful Report

Posted 9 years ago

The Original Bed Company is rated 4.8 based on 2,552 reviews