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The Original Bed Company Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

4.8

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 10th April 2024

The Original Bed Company 5 star review on 4th April 2024

The Original Bed Company 5 star review on 3rd April 2024

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The Original Bed Company 5 star review on 24th February 2024

The Original Bed Company 5 star review on 23rd February 2024

The Original Bed Company 5 star review on 16th February 2024

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beds are beautiful. You can tell they are really well built. Easy enough to put together and they look great. The only negatives were the delivery system. There was no way to opt out of delivery slots that were offered. So I had a message telling me that the beds would be delivered on a day that I wasn't in (cue frantic call to my mum)! They char system had told me just to wait and other slots would open up. So something not quite right there. The volume and different types of packaging should also be reviewed. I appreciate they want the goods to arrive in peak condition (which they did), but four different types of plastic is silly in this day and age. So big thumbs up for the product itself, but please think about packaging more sustainably!”

The Original Bed Company 4 star review on 12th June 2021

Posted 2 years ago

“The bed is really solid and well made, you can tell it’s quality, as is the mattress. It’s nice and high and the under bed drawers are great. Service was on time and Nick was really helpful every time I called for an update. My only regret is ordering the pewter effect instead of the standard black. The pewter effect cost more but it looks a bit flat to me, more like powder coated aluminum which cheapens it a little bit. The other thing is the courier company didn’t bring the bed into the house because of COVID. We live in a low risk area, and everyone else had delivered smaller items into the house so moving a heavy super king size mattress upstairs between the two of us was unexpected.”

Posted 2 years ago

“I love these beautiful sturdy beds which is why I ordered the same bed twice with a year in between, the first Hamilton was black and brass with high foot end and this time I went for the same but a low foot end. However, the latest bed arrived with brass which was an entirely different finish, I was realy disappointed so emailed the company and eventually after a lot of time and photos showing Tanya the problem, I was told that I had the standard finish on this bed which is " antiqued brass" and the previous order last year was "non antiqued". So entirely different and confusing as I was then told it was a special finish which I must have been sent by mistake. So now I have to wait 8 weeks for my new "non antiqued" special finish, which I did not see on the order as an option the first time I ordered but at least the beds will match, which is why I wanted the same bed. I would recommend these beautiful beds but have not had the best experience the second time around and feel after having conversations with the company that it was some how my mistake! I am now looking forward to the new brass ends to complete the bed and can finally use it. D Main”

Posted 2 years ago

“I love my new bed - the Juno Silk mattress is really comfy and the small double size is perfect for a small room and looks beautiful. Assembling the bed was fine, but trying to assemble the underbed drawers was a nightmare. The instructions that came with the drawers were incorrect and customer support couldn't help. In the end, we had to use a hammer to bend the metal to get the drawers to fit. Once assembled, the drawers are really useful and keep everything neatly store away, however, they don't look anything like the illustrations on the website.”

Posted 3 years ago

“My new bed is amazing, I love that I can set it at different heights. I’ve gone for the higher setting and it makes the bed seem that I’m climbing into luxury each night. It feels sturdy and safe. I’ve only selected 4 stars for my amazing bed because of the personalised colour finish, it’s great that I received a little pot for touching up but the ease with which the bed scratches just doesn’t make having the colour worth it. So too easy to scratch and destined for further disappointment if I need to move it in the future, but still an amazing bed. 🙂🙂”

Posted 3 years ago

“I have had a Fuji bed since about August 2020 and whilst it is comfortable I do have one gripe. The slats in the base are really not long enough and since I bought have had 3 drop out as I live on my own I have to get someone to lift the mattress to put back on the bed. Feel they should be slightly longer too loose a fit I know in some of the slats there are tiny holes to pin to the bed but the assembly instructions should make it clear it is HIGHLY recommended. The slats should definitely be longer feel they are being parsimonious with wood which is irritating. Am writing now because another has just come out!”

Posted 3 years ago

“Ordered 2 bed frames one went up perfectly but the other one the hole was slightly out of alignment so my husband had to drill a slightly bigger hole didnt complain as needed bed up & was too much hastle to wait for another bed..overall bed frames are lovely & solid and easy to put together”

Posted 3 years ago

“LOVE our Olivia super king size bed & Juno cashmere mattress. Have set the mattress to the highest setting & it looks really luxurious. It is so comfortable. I'd recommend buying extra deep fitted sheets as the mattress is thicker than I've ever had in the past. Our only complaint would be that the delivery guys wouldn't come into the house (their firms policy because of covid, yet we've had other tradesmen come in). It was a horrendous struggle to get the super king sized mattress up the stairs and I subsequently injured my shoulder... I am still unable to sleep on my right side more than a month later... Sort of defeats the object of having a comfy bed. When you pay over £1200 for bedroom furniture - surely it would be reasonable for the furniture to be delivered to it's proposed destination i.e to the bedroom?”

Posted 3 years ago

“The bed and mattress I bought are perfect , in fact the mattress is the most comfortable I’ve ever had. My only issue was with the amount of non recyclable packaging the company used. Too much plastic and polystyrene and plastic tape.”

Posted 3 years ago

“After having bought many beds this one is by far the best. Solid, easy to make and well made. Good choice of colours and styles. Shipped on time and good value.”

Posted 3 years ago

“Suivi commercial très bon. Qualité des matériaux. Choix de modèles. En revanche difficultés rencontrés avec certains pas de vis. On ne peut visser complètement car les trous ne coïncident pas parfaitement entre eux”

Posted 3 years ago

“This is our forth purchase of your excellent beds, unfortunately you have change how the battens connect to the frame doing away with the plastic connectors. Our bed now squeaks with the slightest movement, it’s a nightmare and will have to go!”

Posted 3 years ago

Dear Clifford, Many thanks for your review. Please kindly try to loosen and retighten the bolts fully from the four legs / the joints and the underneath crossbar in order to fix the squeaky issue. However, we will contact you directly in order to resolve the issue as soon as possible. Best regards, The Original Bed Company

Posted 3 years ago

“Well packaged, bed/paint work in immaculate condition. Quality is excellent and price very good. Delivery was slightly longer than the 2 weeks quoted otherwise would of given 5 stars.”

Posted 3 years ago

“The bed frame is well made, from good quality materials. Two things could be improved. The extension legs on the headend make the bed look less well made, would look better if the headend came in one piece. The bolts that are visible when the frame is together could be coloured the same as the frame so they are less noticeable.”

Posted 3 years ago

“Would've been 5 stars if your assembly instructions were clearer”

Posted 3 years ago

“Lovely bed, when you’ve managed to piece it together! Quite complex, certainly needs two people at least, and because its good quality it’s heavy. Delivery was tricky- one poor chap meant that I had to help carry it all in and upstairs, not easy. The mattress is fabulous.”

Posted 3 years ago

“The opposite of Ikea - these beds are really built to last! Easy to put together and look fantastic - my only gripe (and it’s a minor one), the amount of (unrecycleable) packaging I felt was unnecessary - I’m sure I’m not the only person whose heart sinks when they remove packaging they know can only go to the landfill which main purpose seems to provide 30 mins worth of snipping, manhandling and gathering !!”

Posted 3 years ago

“I have now erected the bed. It is really solid and looks great. Thank you. The reason i only give four stars is because of the original problem of fitting the frame to the bedstead.”

Posted 3 years ago

Dear Marion, Thank you for taking the time to write the review. We’re very sorry to hear your disappointment and the base issue. We shall contact you directly and resolve this issue as soon as possible. Kind Regards, The Original Bed Company

Posted 3 years ago

“Bed gets a five and was quickly dispatched but Delivery company poor. It’s a six foot mattress and they didn’t want to take it upstairs as it was “ too heavy.” Other companies deliver to your bed. They did eventually take it to the door of my bedroom.”

Posted 3 years ago

Thank you for taking the time to leave us your review. We’re sorry and unfortunate to hear about your less satisfactory experience with the delivery for the 6ft mattress (not a rolled mattress). We normally dispatch all our order deliveries with two delivery companies according to our customers’ requirements and bookings. And one of the delivery companies – the two-man delivery service should normally take the orders to the upstairs/bedrooms if requested and there is no space restriction in the house. We'll always strive to make things right for all our customers. Best regards, The Original Bed Company

Posted 3 years ago

“The bed matched the image. My only complaint would be that there were problems of alignment.”

Posted 3 years ago

Dear Mike, Many thanks for your review. We're sorry to hear about the problems of alignment. It would be great if you could kindly send us some photos for the issue with clear descriptions. We will try our best to solve them right away for you. We're here to assist our customers in any way possible. Best Regards, The Original Bed Company

Posted 3 years ago

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The Original Bed Company is rated 4.8 based on 2,057 reviews