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The Original Bed Company Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

4.8

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 10th April 2024

The Original Bed Company 5 star review on 4th April 2024

The Original Bed Company 5 star review on 3rd April 2024

The Original Bed Company 5 star review on 14th March 2024

The Original Bed Company 5 star review on 24th February 2024

The Original Bed Company 5 star review on 23rd February 2024

The Original Bed Company 5 star review on 16th February 2024

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comfortable, but it smells of sheep wool, which I know it has sheep wool in it, but I didn’t expect it to be such a strong smell. It still smells now, but lucky for you I’m a retired sheep farmer. The smell doesn’t detract from the wonderful quality or comfort.”

Posted 1 year ago

“The bed was tremendous value for money. Assembly was no issue and it's strong and looks good. Would be 5 stars only one part had internal rust mark, I did report it but heard nothing back. Having said that I would buy from them again.”

Posted 2 years ago

Hi, Thanks for your review. We appreciate you leaving feedback. I've tried to find your email but we don't seem to have got it, perhaps it got stuck in spam somewhere and I can't find it now. If you email us again we would be happy to sort out any issues. I will send an email to you separately as well to try and get a resolution on this matter.

Posted 2 years ago

“Customer service and delivery great. The bed looks really beautiful and I would order another one or reccomend the company if need be. The only dissapointing thing was I found the mattress to become harder months later and is quite uncomfortable now.”

Posted 2 years ago

Dear Sarah, Thank you for taking the time to write the review. We're glad that you like the bed! Regarding the mattress issue, we're happy to help if you send the details with some photos if possible. We look forward to hearing from you. Best regards, The Original Bed Co.

Posted 2 years ago

“Beautifully made beds and good quality. Only problem is after tightening many many times, they still squeak!”

Posted 2 years ago

“I've purchased two double bedsteads from OBC in the past few months. Easy to assemble, good look and good quality. Also bought a double mattress (wool interlayer), which is exceptionally comfortable.”

Posted 2 years ago

“Points positifs: Je suis très satisfaite de la qualité du produit. Le lit est magnifique et très confortable. Points négatifs: Une pièce était défectueuse et j'ai dû attendre très longtemps avant d'en recevoir une nouvelle. J'ai dû envoyer plusieurs emails pour obtenir enfin ce remplacement. On m'avait confirmé par email que les taxes anglases me seraient remboursées lorsque j'aurais payé les taxes suisses. J'ai écrit et envoyé la preuve de payement de ces taxes suisses à plusieurs reprises et j'attends toujours ce remboursement. Conclusion: Produits de qualité, mais service client et service après vente pas à la hauteur... Dommage”

Posted 2 years ago

“Bed is excellent, very comfy, looks great..but I’m still trying to trouble-shoot some creaking of the bed frame when I shift weight in bed…”

Posted 2 years ago

“Overall - good quality. Bolts just need re-tightening after the first few months. Delivered in a reasonable timeframe (not-withstanding the unavoidable covid supply chain delay). Easy to assemble. The only quality issue (aside from the need to retighten bolts) is that the wooden slats are rough/unfinished. It would be preferable to have smooth finished/varnished slats.”

Posted 2 years ago

“We love the bed we ordered. Well made and even better than the photo on the internet. We are so pleased with it we are going to order another one in the New Year. You have a very happy customer.”

Posted 2 years ago

“We purchased a Corby metal bed a couple of months ago. The selection and delivery processes were excellent. Assembly of the bed was fairly straightforward. From the outset though, the bed tended to creak / squeak. I tightened the bolts in the affected area and actually tried to ‘muffle’ the metal on metal contacts. This did not fix the problem. Eventually I looked on the website and applied a couple of suggestions (oiled bolts, electrical tape on metal surfaces). This seems to have fixed the problem. That said the bed seems high quality and well made.”

Posted 2 years ago

“Quality bed frame and comfortable mattress, very pleased and would buy again and recommend. Only reason not 5 stars is because delivery was actually a number of days later than stated it would be before clicked the pay button.”

Posted 2 years ago

“Good quality product which took a wee while to arrive but did so safely and was a good buy. Thank you.”

Posted 2 years ago

“Bed arrived promptly and on time. The packaing was quite dirty which wasnt good as the packages needed to come through the house to get to the bedroom. Inside the dirty packaging the bed was extremely well wrapped up and protected, so no scratches and immaculate. went together slowly but straightforward. would be easier with two (but it was super kingsize). delighted with end result. no squeeks or creaks. We chose a white frame and ordered the brilliant sliding drawers for underneath. shame they came in cream as I would have thought they would have had white ones to match the bed. They are excellent though. Overall, very pleased and would buy for other rooms when we need to replace existing beds.”

Posted 2 years ago

“The service that the company gives is amazing especially under the circumstances of Covid. The bed itself is of great quality. The company certainly went the extra mile when I ordered the wrong bed and were very helpful in reorganising for me. This is the third bed we have bought from them over the years and I would recommend them to everyone. Excellent service - 5 star”

Posted 2 years ago

“We have now purchased 3 metal framed bed from this company, all great but the powder coating on this one feels slightly rough to the touch”

Posted 2 years ago

“I was recommended by my son who has bought 2 or 3 beds from you. I was impressed with the website and information available. Ordering, delivery and cost were all exceptional. The only small criticism is that the instructions could be a little clearer - especially for older people who are not so used to putting things together. The end result however is great and the mattress extremely comfortable. Thank you.”

Posted 2 years ago

“Apart from the 8 week wait, the quality of the bed is very good, the bed is sturdy and looks beautiful. I’m very pleased with the purchase.”

The Original Bed Company 4 star review on 26th June 2021

Posted 2 years ago

“I love my bed! I decided on lamp room gray shade for the metal work, it was a luxury to opt for a designer paint but well worth it! 😊”

The Original Bed Company 4 star review on 24th June 2021

Posted 2 years ago

“Bed delivered as expected. fitted together well. A bit more shiny than expected but we kept it.”

Posted 2 years ago

“The website is, clearly, not managed well. We ordered our new bed by phone, emphasising that we had a short lead time and had chosen a bed that was, according to the website, in stock. When we heard nothing, I telephoned again and got through to the London showroom rather than customer services. A very helpful chap checked and said that the bed wasn't in stock and delivery would be at least 6 weeks, possibly longer. He helped me find a suitable alternative, placed my order and promised a refund of the difference in the cost. The bed arrived within days, was easy to put up and is just what we need. Shame the website is poorly maintained, and there's no excuse for taking our original order and not alerting us to the availability problem. Would we use this company again? Probably, but with caution and more questions.”

Posted 2 years ago

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The Original Bed Company is rated 4.8 based on 2,057 reviews