Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,870 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 13th June 2025

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery that should have been Friday, as you rang to inform me, & staying in, as you asked me to be, didn’t happen, I had to chase it up with it being delivered the following Monday late afternoon”

Helpful Report

Posted 3 years ago

“The David Austin rose bush I ordered, although healthy in itself, was badly packaged in a box that was far too small. It had bent and broken stems which I had to cut off leaving only half the buds it originally had. I had to keep it as I needed that particular variety Gertrude Jekyll as a birthday gift and was short of time. I was refunded the postage and subsequently only 10% for the damage when I complained again. I was very disappointed and will not be ordering again.”

Helpful Report

Posted 3 years ago

“I purchased two lavenders last week which were in the outside area of the garden centre- I therefore presumed they were hardened off which proved not to be the case at all. Left outside overnight they succumbed to a frost and Ive had to put them in my greenhouse to try to revive them. Disappointing.”

Helpful Report

Posted 4 years ago

“Long delivery and delivery charge too high for weight and type of item”

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Posted 4 years ago

“plant poorly packed and completely crushed .Good customer service receiving a 20% discount and to contact them again if it dies.”

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Posted 4 years ago

“Very young plants were sent out. The Delphiniums were extremely flimsy/floppy when they arrived and haven't really improved since. The Clematis only have one stem emerging from the pot and are very small so I am not expecting much from them this year (or next) which is a shame So I have actually gone out and bought 2 of the same from my local Garden Centre that were cheaper and with lots of stems and more emerging from the base - far more established. On the whole I am very disappointed and won't be buying from yourselves in future.”

Helpful Report

Posted 4 years ago

“One of the plants was very poorly packed and looks like it will not survive . J williams”

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Posted 4 years ago

“Lovely plants but had been sent so dry and shaken up in transit that most of the compost had come out of one pot and several leaves broken off. A bit disappointed, poor courier service let them down.”

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Posted 4 years ago

“After order confirmation email, no further email confirming delivery date and who the carrier would be. I had to phone you to find out when my order was to be delivered. This is standard practice for online orders that's why I have scored you low on customer satisfaction. Hope this helps. Regards David Saltern”

Helpful Report

Posted 4 years ago

“I’m afraid to to say the plants I ordered were not packaged very well and didn’t arrive in a good state”

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Posted 4 years ago

“Still waiting for my palm plant!! Didn't arrive with rest of order last wk!”

Helpful Report

Posted 4 years ago

“I can’t comment on the quality of service of the old railway line garden centre. What I can say is that by using Hermes as a courier won’t help get a positive rating. 10 days after placing my order, my goods are still with Hermes, and they aren’t even out for delivery from them at the time of writing. This is unacceptable, and is in line with the dreadful slowness of Hermes I’ve experienced all through the COVID lockdown. Please use another courier!”

Helpful Report

Posted 4 years ago

“Still waiting on order.”

Helpful Report

Posted 4 years ago

“Had many positive shopping experiences at Old Railway Line, however on this occasion the "click and collect" protocols, meant that I could not view my purchases until I got home to Merthyr Tydfil. The bulbs were of poor quality and quantity and to date show no signs of flowering, and represent poor value for money.. This will not deter me from future visits the the Garden Centre and I hope you view my comments as being constructive. Regards Peter Lewis”

Helpful Report

Posted 4 years ago

“Spent £217 on two apes one was broken was picked up seven days ago and have had no communication as to when they are sending me out another one, sent email and as yet had no reply. Will not be using this garden centre again.”

Helpful Report

Posted 4 years ago

“Unfortunately my gift did not arrive in time for a birthday present as the postage was incorrect.”

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Posted 4 years ago

“the goods came and were all broken - looked like they had been sent out before and returned previously, or had been in your stock for a very long time”

Helpful Report

Posted 4 years ago

“Very pleased with product and delivery. Thought the postage charge quite steep, about a third of the clock price”

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Posted 4 years ago

“it took a week to receive 3 packets of seeds ordered online”

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Posted 4 years ago

“Ordered something online at weekend. On Monday phoned to say item was actually unavailable. Refund was swift though.”

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Posted 4 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,870 reviews