Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,866 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

Write Your review

Tell us how Old Railway Line Garden Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Old Railway Line Garden Centre 5 star review on 11th June 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stock levels on site didn’t reflect what was actually available to send which meant over half my order wasn’t delivered. The postage costs for such a light small parcel were eye wateringly steep and cost more than the order itself. That being said the items that arrived were of good quality and value and there were at least attempts to sort the matter out even if wasn’t entirely to my satisfaction.”

Helpful Report

Posted 4 years ago

“You sent an item I didn’t order instead of the item I ordered whic wasn’t in stock. You offered me 50 % discount which I accepted but I haven’t received to daye”

Helpful Report

Posted 4 years ago

“Nothing further to comment.”

Helpful Report

Posted 4 years ago

“I bought the Easter Island head for the garden. Great item. Very good communication from the time I placed the order. The centre kept in touch as to delivery and the item was well package. Lots of different items, will definitely be returning to them again.”

Helpful Report

Posted 4 years ago

Good Afternoon, I would like to take this opportunity to thank you for your order with us online. We have noticed you have left us a 2-star review however this does not seem to reflect your positive message which you have also left. Our customer reviews are very important to us, and we hope that you will be willing to revise your review. If there were any issues with your order, please do not hesitate to contact us. Kind Regards Old Railway Line Garden Centre

Posted 4 years ago

“The product base broke before I unwrapped it, good old Gorilla Glue. Poor quality product and watch out for the postage. Cheaper on Amazon!”

Helpful Report

Posted 4 years ago

“Item received damaged due to packaging but reimbursed immediately,”

Helpful Report

Posted 4 years ago

“The Frog was extremely disappointing - poorly put together - I had to put a lot of it together myself, and the lighting piece had nothing on which to balance before attaching a poorly constructed globe on top of it. Altogether a lot of time wasted, poor instructions, and a very poor final result. I have destroyed all the boxes and wrapping so cannot return it.”

Helpful Report

Posted 4 years ago

“Probably a very good garden centre but let me down big time on a online order.”

Helpful Report

Posted 5 years ago

“My order was cancelled as the items were "out of date"!!”

Helpful Report

Posted 5 years ago

“Upset half price scone was not one of our choice 'was dearer and inferior.I had fruit scone, my partner declined as they all looked pathetic. If you want to see what a scone should be like, visit Oakchurch Garden centre, Merchant House In Leominster, The Engine Shed in Ross On Wye to name a few. Latte ok but Americano was weak. Not much in way of plants and generally too expensive.”

Helpful Report

Posted 5 years ago

“Voucher ordered at 9am Saturday morning. Confirmation email at 9.16am. No voucher delivered by Wed. Telephoned to ask if it had been posted and was told they had forgot to post it. Not happy.”

Helpful Report

Posted 5 years ago

“Ordered coffee and tea cake for 4. We drank our coffee and no sign of the teacake, we asked a member of staff who said the order hadn’t gone through to the kitchen, not just our order, but several others too”

Helpful Report

Posted 5 years ago

“Santa’s grotto not as good as normal. The elves were embarrassing tbh, for any age. It’s just dragging it out and the kids got bored. Also I think you should gave had Santa with a welsh accent”

Helpful Report

Posted 5 years ago

“My purchase doesn't look anything like the picture 😒”

Helpful Report

Posted 5 years ago

“Apart from the abundant Christmas fayre and the wreaths, i was v disappointed. The outdoor plants did not attract me. The food has gone donwn. I did not wish to complain as I had a voucher from last time. I had sweet and sour chicken which was tasteless, so left most. My friend had battered fish and chips, the fish looked like it had come out of a box and she left half. Staff as ever helpful. Your kitchen really needs attention.”

Helpful Report

Posted 5 years ago

Dear M Evans, I'd like to take this opportunity to thank you for your constructive feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. We have set processes to ensure that all food is prepared and served at the highest standard so are very disappointed to hear of your comments. Please in future let us know of any issues when you are here so we can rectify them straight away. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham

Posted 5 years ago

“visited the restaurant at 10am this morning, only three people in front of me but service was very slow and I noticed half an hour later one woman complained she had nearly queued for half an hour,my cappachino was not hot and was def not the skimmed milk I had asked for. Very disappointed,”

Helpful Report

Posted 5 years ago

“Staff could be a little more flexible with the menu to accommodate vegetarians. Asking for a simple substitution for replacing meat is looked on in total amazement! Coffe quite unpleasent!”

Helpful Report

Posted 5 years ago

“Christmas Decorations in full evidence and Christmas music playing on 30th September!! Not impressed and will not be visiting again on principle. It is no longer a "Garden Centre" but a trading post - albeit an upmarket one! The centre has been a useful stop off point for me for many years whilst travelling from Swansea to Leominster and Shrewsbury but it's outgrown itself- Sorry!”

Helpful Report

Posted 5 years ago

“I ate in your restaurant and had plaice chips and peas and it was very disappointing, there was hardly any fish and the batter was really hard. I have eaten with you before and enjoyed the meal but not today.”

Helpful Report

Posted 5 years ago

Good Afternoon, I'd like to take this opportunity to thank you for your constructive feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. We have set processes to ensure that all food is prepared and served at the highest standard so are very disappointed to hear of your comments. Please in future let us know of any issues when you are here so we can rectify them straight away. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis

Posted 5 years ago

“I ordered Wellington boots size 9 but when they arrived I had one 9 and one size 8. I know mistakes are made but this was so simple to get right in the first place. The problem has now been rectified but there was no refund of postage Which would have been nice”

Helpful Report

Posted 5 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,866 reviews