Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 10,983 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 10,983 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 14th August 2026

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items was missing not overly happy .”

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Posted 1 year ago

“This was my first online purchase with Old Railway Line Garden Centre. There's fun pictures of jolly staff and a store selling items I can't get regularly now. Speedy delivery. Fantastic! But... PLEASE change how you package your items when shipping. Receiving my purchases with LOTS of old plastic 'refuse'; torn bags, product wrappers, old shrink-wrap packaging, bits of bin bags etc., is not what I'd expect from a modern day company. As a company you can recycle your plastics better than I can, so why send it to customers as eco-packaging? It all ended up in my bin.”

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Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that your experience with our packaging did not meet expectations. At Old Railway Line Garden Centre, we’re actively working to reduce our environmental impact, which includes reusing clean packaging materials whenever possible to minimise waste. However, we understand that this can sometimes come across as inconsistent with our commitment to quality. Your comments are invaluable, and we'll review our packaging approach to ensure it better aligns with customer expectations while staying eco-friendly. Thank you again for sharing your experience—it helps us improve. Kind regards, Old Railway Line Garden Centre

Posted 1 year ago

“cusions missed out of originall delivery but sent fastest deliery after my phone call. always poite and clear on telephone I would recocmend you”

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Posted 2 years ago

“Although the order was as I made it - it is very deceptive that the picture used is for the larger jar of 310 g rather than the 105g !”

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Posted 2 years ago

“I still have not received my order. Evri says it has it but no explanation as to why they are not delivering it”

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Posted 2 years ago

Hi Deborah, I'm sorry that Evri have not delivered your order, I have arranged for another set of onions to be dispatched on a 24hr delivery so you should receive this Wednesday. If you need any additional help please get in touch. Luke @ The Old railway Line Garden Centre

Posted 2 years ago

“Orded pot online, it was extremely well packaged but had a chip at the base and paint splats. I would not have selected this item in store so more quality control needed when selecting items for web sales. I sent in feedback to company email address but had no response”

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Posted 2 years ago

“Your processing of my order was good, and it was well packed Cannot say the same for the courier. It is on my cctv they stood adjacent to the door bell, but chose not to ring it in favour of throwing the package on the driveway into a puddle in the pouring rain. The callender dried out but not as good as new”

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Posted 2 years ago

“Not received order yet and no tracking info, still says in transit??”

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Posted 2 years ago

“Can’t really say much as I don’t yet have the item”

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Posted 2 years ago

“The terracotta pumpkin I received was not the one that I had preferred as I had made my preference for style in the comments box on purchase. When it arrived it was chipped which was disappointing”

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Posted 2 years ago

“Packaging was terrible and broken”

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Posted 2 years ago

“All the prodects arrived on time but unfortunately, you have provided me with sick vines or conteminated all purpose compost!”

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Posted 2 years ago

“Lovely flower troughs delivered in good time at reasonable price. But packaging hugely excessive and very wasteful and completely unnecessary. One box with bubble wrap would gave sufficed instead of four boxes.”

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Posted 2 years ago

Dear Andrew, Thank you for sharing your feedback regarding your recent purchase from our online store. We sincerely appreciate your business and your valuable input. We're pleased to hear that you found our flower troughs lovely, and we take pride in delivering your order promptly at a reasonable price. However, we apologise for any inconvenience you experienced due to the packaging. As previously informed you; the boxes and packaging used are all recycled from deliveries we have received from companies as part of our commitment to reduce our impact on the planet, we see waste as one of the most important ways for us to reduce our impact on the environment. In the case of the 2 x terracotta glazed planters you ordered, we prioritise their safe arrival to prevent any damage during transit. Unfortunately, we have had instances where similar items arrived damaged when packed together, which is why we chose to use separate packaging for these fragile items. We hope you understand our need to use packaging on such fragile items and see that the packaging used was all recycled. Our intention is to ensure that your order reaches you in perfect condition, and we hope you can understand our cautious approach. We are constantly striving to balance environmental responsibility with product protection. Once again, we apologise for any inconvenience caused by the packaging, and we're glad to hear that your items arrived safely. If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we value your business. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“As requested by you here is my review.... I ordered a plant online, paid for it and then was informed that due to errors with your IT system you didn't actually have the plant in stock. To be fair to you, I was informed very quickly and the refund processed with no issue, hence the 2 star review rather than a one.”

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Posted 3 years ago

“The rose arrived (finally but probably due to issues on Islay), it was packaged in a much too small box - Direct from David Austin the packaging is wonderful. The rose was bent and broken due to the packaging and is now looking very poorly indeed.”

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Posted 3 years ago

“Not great, the saucer arrived well, but covered in dust and spiderwebs… with hole in a middle.”

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Posted 3 years ago

“I ordered an item which was sold as flat pack. Having paid I was only then told it had been assembled already. So in fact the display modal. It was put the car and I drove home with the car tide closed with string. I ask if I could reorder the flat pack item but was told maybe. I would have really liked to have had my money refunded. This was not possible”

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Posted 3 years ago

“Received scratched, not wrapped properly.”

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Posted 3 years ago

“I have not received it I spoke to Evri they said they put it in a safe place.when I saw the photo of the delivery it wasn't my house I email again no reply I'm very upset I didn't receive my mat would you please help me. Kind regards. Dot Simons”

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Posted 3 years ago

“I paid a lot of money for express delivery but this took 75 hours from time of order (1300 on Tuesday) to arrive (1700 on Friday). I expect this was Evri’s fault but it was a shame given the amount paid for delivery. The decoration was damaged - bent oars, which I suspect was as a result of the packaging, rather than delivery. As it was already a late present, I didn’t have time to raise this at the time. Overall - could be improved.”

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Posted 3 years ago

Old Railway Line Garden Centre is rated 4.8 based on 10,983 reviews