Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,863 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 11th June 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item which was sold as flat pack. Having paid I was only then told it had been assembled already. So in fact the display modal. It was put the car and I drove home with the car tide closed with string. I ask if I could reorder the flat pack item but was told maybe. I would have really liked to have had my money refunded. This was not possible”

Helpful Report

Posted 2 years ago

“Received scratched, not wrapped properly.”

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Posted 2 years ago

“I have not received it I spoke to Evri they said they put it in a safe place.when I saw the photo of the delivery it wasn't my house I email again no reply I'm very upset I didn't receive my mat would you please help me. Kind regards. Dot Simons”

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Posted 2 years ago

“I paid a lot of money for express delivery but this took 75 hours from time of order (1300 on Tuesday) to arrive (1700 on Friday). I expect this was Evri’s fault but it was a shame given the amount paid for delivery. The decoration was damaged - bent oars, which I suspect was as a result of the packaging, rather than delivery. As it was already a late present, I didn’t have time to raise this at the time. Overall - could be improved.”

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Posted 2 years ago

“Still haven't got my parcel,not even out for delivery,it was a Christmas present looks like am not going to get it .”

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Posted 2 years ago

“I have never visited the Old Railway Line Garden Centre so cant comment further. Thank you.”

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Posted 2 years ago

Hi Martin, Thanks for your review. We are sorry to hear you've only given 2 star as you 'have never visited'. Your review request would have been sent in response to your recent online purchase with us. Hopefully you are happy with your order and you are able to give us a higher star score. If there are any issues with your order just let us know and we can work with you to resolve any issue. Thanks, Joe

Posted 2 years ago

“Did not receive half my order, only one mask came not the other”

Helpful Report

Posted 2 years ago

Dear Maisie, I would like to take this opportunity to thank you for your order with us online, I am sorry to see you have left a 1-star review. We can see from your order that only one mask was purchased; the image on the website shows two different designs available for this item however the product description states 'Choice of 2, only one supplied'. We hope you are happy with the mask you have received. As the order was fulfilled correctly, we would very much appreciate you revise your review as our customer reviews are very important to us. If you have any further queries regarding your order please do not hesitate to contact us directly. Kind Regards, Graham Lewis

Posted 2 years ago

“I paid £10 for expedited shipping but it still came 3 days later with royalmail, also the box had loads of packaging materials inside even though pot was plastic and not fragile.”

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Posted 2 years ago

“The service with the garden centre was great. Very helpful staff. The delivery company was terrible. They couldn’t bring a large delivery of tables and chairs into the back garden so they left it with the pallets on the street, didn’t help us to bring it and wouldn’t even take the pallets back with them. Very disappointing experience.”

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Posted 2 years ago

“Lovely pot feet - unfortunately the delivery price of more than the cost of the item supplied can never be justified.”

Helpful Report

Posted 3 years ago

“Things started off really well. I bought 2 birch trees at £27.99 each plus £20 postage, The trees arrived beautifully packaged and I was really pleased with them, I rang the Old Railway Line Garden Centre to say how pleased I was with them and glad that I'd found their garden centre and that I'd be buying the remaining two they had left in stock. The price of the remaining two then increased to £34.99 each, so I still added them to my basket, only to find that postage had increased to £59.95. I know I'm on the Isle of Wight, but Parcelforce 48 up to 40kg, the same delivery method used to deliver the previous trees would be sufficient. I rang the garden centre and was told that a pallet was required to ship these, which is nonsense, they are single stemmed 1.5m birch trees, not large heavy trees. So, from a great transaction to a rather disappointing one. Bit of a price hike there from £75.93 to £129.93.”

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Posted 3 years ago

“Still waiting for parcel not delivered yet”

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Posted 3 years ago

“The voucher ordered as a.Christmas present ordered on the 22nd December did not arrive until after Christmas. This necessitated my son driving over to buy one over the counter, which was inconvenient and irritating. We have been loyal members of your garden centre for decades and disappointed in your service on this occasion.”

Helpful Report

Posted 3 years ago

“Ordered 6 Christmas decorations from their online site and 1 wrong decoration arrived, 1 arrived broken, and 1 arrived with the hanging ribbon / metal bar missing. The one with the hanging ribbon missing has a big red discount label stuck to it (presumably in recognition of the missing ribbon) so the staff who packed the order would have been fully aware of the defect. Needless to say, we were charged full price. The Garden Centre then offered to refund 50% if we agreed to keep the broken and defective decorations. We declined.”

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Posted 3 years ago

“The item arrived on time and the process of ordering was easy but teapot has glitter inside which is supposed to circulate and it does not do this. My sister has the same item and hers works much better”

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Posted 3 years ago

“After stating that they had to be grey in colour, you sent one grey and the other a different colour so they don't match,was not happy to busy to send it back, very disappointed, Cameron please take note of what customer has written 😟”

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Posted 3 years ago

“I asked for two different types of mushroom in my original order and this was not done. I was sent two the same and one has already broke.”

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Posted 3 years ago

“Item looked like it had been on display , Although bought as new Scruffy box ( not the correct one ) so nothing to keep it in . Glue all on the ears where they had been made to stay in . More glue around large antlers . Feels second hand .”

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Posted 3 years ago

“I ordered two bags of daffodil bulbs. When they were delivered I found that a significant number of the bulbs were damp and so rotten they could not be used. I was offered a full refund but decided to accept the offer of a free bag. Sadly the third bag was in the same condition. I would suggest dumping the remaining stock or offering them for sale at a substantial discount.”

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Posted 3 years ago

“The product I ordered was click and collect only but this wasn’t mentioned on the website which was quite disappointing. I did get a prompt refund though.”

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Posted 3 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,863 reviews