Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 9,293 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 9,293 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

Write Your review

Tell us how Old Railway Line Garden Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Old Railway Line Garden Centre 5 star review on 12th September 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality and flimsy pond. Would not recommend.”

Helpful Report

Posted 5 years ago

“Nothing wrong with the company. Reading other peoples reviews, apparently the chocolate is very good. However I bought a garden scoop. Totally mis-described on the website. Not clear that it is just two pieces of plastic that need two hands to use. Badly designed and very expensive. If I ever want chocolate I will know where to go!”

Helpful Report

Posted 5 years ago

“I had a really bad experience with the garden centre. I tried to support them as they are an independent garden centre but unfortunately it was not worth it. They offered me one to two day delivery, I paid extra for this, I haven't had my items even dispatched a week after and was told it would not arrive until after 10 days that I ordered it. I asked for a refund and cancellation of the order, this happen a couple of days later, they didn't even attempt to rectify the situation or offer an alternative If they can't cope with demand of orders they should not be taking orders. Really disappointed”

Helpful Report

Posted 5 years ago

“Has not arrived w!”

Helpful Report

Posted 5 years ago

“I have not received my order”

Helpful Report

Posted 5 years ago

“Terrible service! I have not yet received my seeds and you have not responded to my request for delivery info.”

Helpful Report

Posted 5 years ago

“Well unfortunately my two plants turned up in a box that was not even marked ‘this way up’ and so of course the plants and dirt were all over the plac3 inside the box. I did my best to put them back together and hoped for the best but sadly they had obviously had too much trauma and within a couple of days both plants were dead. Such a shame and I am beyond disappointed.”

Helpful Report

Posted 5 years ago

“still waiting !! TNT are the only company that don't follow instructions on front door to contact live on site manager's as building on lockdown due to being a pub !! do not recommend TNT in future recommendations”

Helpful Report

Posted 5 years ago

“Still did receive my order... Once received I will change my feedback”

Helpful Report

Posted 5 years ago

“Money taken for the product and order never received. Emailed yourselves to chase the order and I have not received a response”

Helpful Report

Posted 5 years ago

“Boring process, service without brains and incorrect..”

Helpful Report

Posted 5 years ago

“Sent an email no reply goods still not received very poor service despite the Corona epidemic!!!!”

Helpful Report

Posted 5 years ago

“I did not receive the items I ordered. When I enquired I was told that they had been put on a transport for delivery but had then got lost! When I asked for replacements I was told all but one had sold out. I am still waiting for a refund.”

Helpful Report

Posted 5 years ago

“The item I ordered was a lot smaller than it looked on your site, it will not suit the purpose I wanted it for but will not be bothering to send back.”

Helpful Report

Posted 5 years ago

“I received my order and there is a problem with the item. I have emailed but no one has got back to me”

Helpful Report

Posted 5 years ago

“Still havent recieved my item”

Helpful Report

Posted 5 years ago

“Have been waiting for a response!!?????”

Helpful Report

Posted 5 years ago

“Wasn't asked if the fuzzy felt was for a girl or boy”

Helpful Report

Posted 5 years ago

“I am still waiting for my order to arrive.”

Helpful Report

Posted 5 years ago

Dear Tracy, I am sorry to see you have left a 1 star review. Unfortunately your order was delayed due to one of the items being out of stock which we have discussed with you. We have checked the tracking information for your parcel which states it is with your local courier and out for delivery today. We hope you are happy with your order when it arrives and if you have any further queries regarding your order please do not hesitate to contact us. Kind Regards, Graham Lewis

Posted 5 years ago

“We booked afternoon tea weeks ago. We arrived to no table reserved, we had to sort tables ourselves, moving them from an over a very full cafe. As our reservation had been missed we then waited a long time for our tea. Everyone seemed crammed in with customers having to move from their chairs to let others by. The poor waiter was excellent but obviously flustered. So very disappointing as I love the garden centre and visit frequently, but this has left me feeling I won't be wanting to return anytime soon.”

Helpful Report

Posted 5 years ago

Good Afternoon, I'd like to take this opportunity to thank you for your feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. The restaurant staff had reserved a table for you however unfortunately other customers ignored the reserved sign and proceeded to sit on that table. Again we apologise for the experience you received. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis

Posted 5 years ago

Old Railway Line Garden Centre is rated 4.8 based on 9,293 reviews