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Old Railway Line Garden Centre Reviews

4.8 Rating 10,362 Reviews
96 %
of reviewers recommend Old Railway Line Garden Centre
Company Reviews Product Reviews
2,497
 Metrics Info
4.8
Based on 10,362 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Old Railway Line Garden Centre Reviews

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Louise Muddle
Verified Buyer
“No delivery. Lost items. No replacement.”
Helpful Report
Posted 8 months ago
Hello Louise, We’re very sorry to hear about your experience. Unfortunately, your order was lost in transit with the courier, and despite our investigations with InPost, we were unable to recover it. As soon as the investigation was complete, we refunded your order in full, as we had no remaining stock or suitable alternatives to offer at the time. We completely understand how disappointing this must have been and apologise again for the inconvenience caused. We hope to welcome you back in the future and provide a smoother experience next time. Kind regards, The Old Railway Line Team
Posted 8 months ago
Pat King
Verified Buyer
“Sorry to say this . I ordered a small fern. Out of stock I'm told. I agree to take small begonia. This arrives all squashed up and damaged. What can I say more .I am not happy. The begonia is not happy .in spite of my efforts doubt it will live”
Helpful Report
Posted 8 months ago
Hello Pat, We’re really sorry to hear about your recent experience and that your replacement begonia arrived in poor condition. This is certainly not the standard we aim to provide. So that we can look into this further and resolve the issue for you, please could you send a couple of photos of the plant to our team at shoponline@oldrailwayline.co.uk Once we’ve received these, we’ll be able to advise on the best next steps. Thank you for bringing this to our attention, and again we apologise for the disappointment caused. Kind regards, The Old Railway Line Team
Posted 8 months ago
Anonymous
Verified Buyer
“No comment, used mail order.”
Helpful Report
Posted 8 months ago
JH Ong
Verified Buyer
“Thank you for being eco conscious and reusing packaging where possible. Plants were in very good condition and reasonably priced. Wouldn't hesitate to order online again from you!”
Helpful Report
Posted 8 months ago
MIKE PALMER
Verified Buyer
“Could not fault.”
Helpful Report
Posted 8 months ago
Richard Ogden
Verified Buyer
“Quick, easy online ordering and delivery. Competitive prices”
Helpful Report
Posted 8 months ago
Jacqui Winston
Verified Buyer
“Great service. Unfortunately the photo did not make clear the size but no fault at all of the seller. Just a mistake. Can I please organise a return? Thanks”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Easy to order, packaged well, prompt delivery. Recommended”
Helpful Report
Posted 8 months ago
Dorothy Stewart
Verified Buyer
“Easy to order and quick delivery”
Helpful Report
Posted 8 months ago
Sarah Bell
Verified Buyer
“The Old Railway Line Garden Centre hosted the Animal Encounters event, which provided a welcoming and well-organised setting for families. The staff were friendly, the facilities were good, and everything ran smoothly, making the experience enjoyable from start to finish. It’s clear the garden centre is committed to offering engaging activities for the community, and this event was a great example of their excellent service and attention to detail.”
Helpful Report
Posted 8 months ago
Caroline Crowle
Verified Buyer
“I was very pleased how quick my gorilla tuff came it was easy to order very pleased.”
Helpful Report
Posted 8 months ago
KAREN ELLIOTT
Verified Buyer
“Found exactly what I was looking for at a competitive price. The customer service was brilliant.”
Helpful Report
Posted 8 months ago
Carole Mulcare
Verified Buyer
“Only reviewing the online service, but that is good, prompt”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“I can't write a review of THe Railway Line Garden Centre as I have never visited it.”
Helpful Report
Posted 8 months ago
Martin Thomas
Verified Buyer
“Good prices quick delivery”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Packaged and sent it for delivery very fast. Can’t fault the service. Excellent. Product is lovely”
Helpful Report
Posted 8 months ago
Darren Hughes
Verified Buyer
“Excellent :-)”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Unfortunately the delivery arrived on a Tuesday rather than the Friday I had booked the delivery for and sadly watering can was stolen from outside my porch - as I was still on holidays. Just beware that the times can vary”
Helpful Report
Posted 8 months ago
Margaret Chandler
Verified Buyer
“Good quality item”
Helpful Report
Posted 8 months ago
Miss Pauline Whyte
Verified Buyer
“When one buys online one doesn't have a clue about the people behind the web site, especially if you're in the middle of about 15 other things and haven't got time to browse. I knew what I wanted, Google took me to The Old Railway Line Garden Centre's site, and I bought my Denby casserole without further ado. Within a couple of days it was washed, sitting proudly on my hob, looking every bit like it had arrived from Mary Berry's kitchen, and ready for action. It even made me slow down to write this review! What's happening to me?! Thank you to the team for the safe packaging and speedy despatch. It's great to know that I bought from a small family company. I run a small family company too, so I know that teamwork is important, and a happy team is a valuable asset. Keep up the good work, folks! Thanks again.”
Helpful Report
Posted 8 months ago
Old Railway Line Garden Centre is rated 4.8 based on 10,362 reviews
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