The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 10 Argyll Street, London, City of Westminster
Rating: 4.87

4.9 Rating 2,732 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,732 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 35,000 patients annually. Consultant-led, the clinic offers same-day appointments from 8 locations nationwide including 4 in London. Services start at just £60.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

0800 023 4212

Email:

reception@themoleclinic.co.uk

Location:

10 Argyll Street,
London
City of Westminster
W1F 7TG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and professional service. Got my results next working day with a detailed analysis (single mole check)”

Helpful Report

Posted 8 years ago

“Fast appointment availability and very knowledgeable nurse. Really impressed.”

Helpful Report

Posted 8 years ago

“Easy to book appointment. Nurse doing MoleCheck was very friendly and thorough. Explained everything really well and answered all my questions. Report came back to me very quickly. Overall I'm very impressed and will go back in a year.”

Helpful Report

Posted 8 years ago

“Fantastic, extremely well informed & friendly nurse. Taught me exactly what I need to be looking for - much better than the generalised advice you find online. Felt I was really in a safe pair of hands”

Helpful Report

Posted 8 years ago

“Very friendly and good communication before and after appointments”

Helpful Report

Posted 8 years ago

“Professional , efficient , personable”

Helpful Report

Posted 8 years ago

“1. Expensive!! £30 per image over and above the £135 assessment. I would recommend going to your GP and straight to a specialist/dermatologist. 2. Phones are not answered - says it is open until 7pm but seems to be unavailable after 5pm 3. Report link is poorly time limited which does not make much sense”

Helpful Report

Posted 8 years ago

Thank you for using and reviewing our service. I confirm our services are competitively priced and reflect the costs of providing a high quality clinical service. NHS GPs do not offer full body screening and will only refer a patient to a specialist if they diagnose a skin lesion as suspect. However, it is worth reading this article before seeing a GP - https://www.theguardian.com/society/2016/sep/21/gps-fail-refer-one-in-three-people-malignant-melanoma-urgent-tests. I confirm we are open Mon - Thurs 8am - 7pm and Fri 8am - 5pm. Our staff work hard to ensure all calls are quickly answered, but demand for our service is very high and I am sorry if you experienced any delay. Our Reports are emailed to patients with a link which expires after 7 days for data security purposes - if a link expires then a new link can be requested by phone or online message. I hope you find this helpful. Kind regards, Iain Mack, MD & Founder, The MOLE Clinic.

Posted 8 years ago

“Second time I've been to the clinic - on both occasions found them professional and very thorough, friendly and approachable and put you at ease.”

Helpful Report

Posted 8 years ago

“I booked an appointment very easily online for the following day at a time which was convenient for me. I was seen at the clinic on time and the nurse was very nice, professional, explained everything in detail and was very quick but thorough with the assessment.”

Helpful Report

Posted 8 years ago

“I had all my moles checked at the Mole Clinic the very professional nurse reassured me the moles were non-malignant except for one on my forehead. I was very pleased with the way my concerns were handled K Lacey”

Helpful Report

Posted 8 years ago

“It was a straightforward way of gaining peace of mind”

Helpful Report

Posted 8 years ago

“Excellent service, quick and efficient with friendly staff.”

Helpful Report

Posted 8 years ago

“Exceeded expectation in efficiency, top of the line in communication (phone call, follow up text, emailed report, and reminder to check spam in case it didn't arrive), Report proved clinical thoroughness, which reassured me as an allied health professional who could assess the transparent process they use.”

Helpful Report

Posted 8 years ago

“streamline booking, friendly FOH, efficient Nurse, verbal expectation of 3 days for report as opposed to Website offer of 1 day - though did still beat this time, texts to alert for forthcoming email and reminder to check spam filter if not in the in-box, report enough information to show thoroughness, phone call prior to report. Over all service exceeded expectation.”

Helpful Report

Posted 8 years ago

“Thorough and professional experience. Made to feel at ease with very informative specialist.”

Helpful Report

Posted 8 years ago

“The nurse was very thorough and explained everything clearly, backing it up with leaflets.”

Helpful Report

Posted 8 years ago

“I really liked Sandra. She was friendly and kind. However, I received an email and phone call very quickly after my appt. requesting that I ring to discuss the results. This caused me great concern as I began to assume they must have been suspicious. But it was just to tell me to rebook in a months time. I queried this and they confirmed that my mole wasn't suspicious but it needed to be checked in a month. I would like to have been told of this before my first appt because instead of being £45 for a mole check, it becomes £80. I cam to the mole Clinic because the £45 was an affordable way to check a mole.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our service. Most moles we image and diagnose as typical, requiring no further action. However, If we image a mole and diagnose it as mildly atypical and its history is uncertain, we may recommend that the mole is re-imaged in the future to determine whether it is stable or changing. Most moles are subsequently confirmed as stable and an unnecessary removal avoided. However, some are subsequently confirmed as changing and removal can confirm an early, life-threatening melanoma. I hope this helps clarify matters for you. Kind regards, Iain Mack, Founder and MD, The MOLE Clinic.

Posted 8 years ago

“Very impressed with everyone I met at the mole clinic especially Sandra”

Helpful Report

Posted 8 years ago

“Efficient and very pleasant staff across the board.”

Helpful Report

Posted 8 years ago

“Very Easy to find. Great appointment Booking system, lovely staff. The nurse carrying out the appointment explained things fully. I had a call a few days later with the update on the result, followed by email with full report. Thank you.”

Helpful Report

Posted 8 years ago

The MOLE Clinic is rated 4.9 based on 2,732 reviews