The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4th time of ordering from Luxury Wood Co and once again great service, quick response and excellent delivery, even better this year as the delivery driver has a motorised pallet mover, they have always placed the pallet in the right place but this time it was quicker and easier.”

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Posted 6 years ago

Thank you Graham, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very good service. High quality logs. Pity about the high delivery charge in my area, TR208AU. Can’t understand why it’s so much cheaper 2 miles away. For that reason only am considering using another supplier. Barbara Worrall.”

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Posted 6 years ago

Thank you Barbara, the positive feedback is very welcome!

Posted 6 years ago

“Nice people to do business with good delivery very helpful”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I do use a lots of different wood pellet companies and you are one of the best. Ordering to delivery is very straightforward and always arrives within expected time scales. The only negative point I could think of is that your pricing could be slightly more competitive. I guess everyone want it cheaper.”

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Posted 6 years ago

Thank you Gavin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Order taken over phone,friendly and effiently.Delivery on time,wood looks good, no problems”

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Posted 6 years ago

Thank you Reg, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent service, very competent delivery person who rolled the large pallet Into my garage. Would recommend to anyone with a wood burner.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The ash that we like remains good quality, I was particularly pleased with the delivery, as my location is On a hill and again my driveway the driver had an electric truck which made my 70 net delivery brilliant and certainly less stressful than previous none electric truck type on all occasions quality good”

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Posted 6 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent service. Have been satisfied with delivery, logs and customer service. Have been a customer with them for a few years now and will return again when I need more logs.”

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Posted 6 years ago

Thank you Bertha, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Quality kiln dried wood at competitive price and delivered quickly!”

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Posted 6 years ago

Thank you Moira, the positive feedback is very welcome!

Posted 6 years ago

“Good product and nice company to deal with.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Form placing order to delivery all went with ease. My previous loads of wood have been excellent. No issues at any level. Bill Hough”

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Posted 6 years ago

Thank you William, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“The wood is packed brilliantly which means you really do get what you pay for”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“First class service quick and efficient. Excellent wood. Very useful delivery via motorised trolley which is great if you have a long steep drive”

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Posted 6 years ago

Thank you Geoff, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Quick and efficient service”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“Prompt service, good quality logs, and a very obliging delivery company make the Luxury Wood Company my first choice every time.”

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Posted 6 years ago

Thank you Andrew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good quality firewood (ash).... would love it to be a bit cheaper”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Absolutely delighted with the play bark. Clean, dry and large pieces of good quality bark. The smell is amazing and it was so easy to lay as it was dry, so very light to handle. Will be ordering another bulk bag shortly.”

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Posted 6 years ago

Thank you Laura, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Great service good logs no waste.”

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Posted 6 years ago

Thank you Keith, the positive feedback is very welcome!

Posted 6 years ago

“I always buy my heating products (in this case, coal doubles) in Summer because they are better value and get to me quicker. In this case, I wanted to restock for the coming winter and chose coal doubles over my usual ovals. They come in smaller bags (they were 10kg bags as against 25kg for ease of storage and use), and supposedly leave less ash residue after burning on my multi fuel stove. As I am not in a smoke-free area, I chose the coal doubles, not just as an experiment, but because they were on offer and very good value. I only paid £199.00, with free delivery! An absolute bargain and paid for by my annual Government Heating Allowance. The order was taken by the website easily and quickly and the doubles arrived after only a few days. Excellent product, great bargain price, easy ordering and quick delivery. What's not to like? Well done The Luxury Wood Company!”

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Posted 6 years ago

Thank you James, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Bought a crate of kiln dried ash for my pizza oven which requires a clean burning wood with plenty of heat and a good flame. This wood is just the job and will re-order when its gone. Great service too !!”

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Posted 6 years ago

Thank you Kevin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews