The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logs arrived quickly, they burn very well and are a very low moisture content. Will definitely be buying from this company again.”

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Posted 6 years ago

Thank you Paula, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Nice quality timber The telephone call from delivery company to confirm day and approximate time of delivery was handy for me as crate has to be left outside of my property (gravel driveway)so we were ready and waiting to move to log store as soon as it arrived”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Have used this company a couple of times now. I am very satisfied with the product and service. Will more than likely continue to buy our firewood from here.”

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Posted 6 years ago

Thank you Stephen, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“The choice and quality of the wood on offer is excellent and the method of shipping and delivery great.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“A1 service will be using again”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“easy to order and quick to deliever..Very pleased with the logs.”

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Posted 6 years ago

Thank you Roger, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Fast and efficent service”

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Posted 6 years ago

Thank you William, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent delivered on time. Instructions easy and clear to follow. A very good product”

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Posted 6 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 6 years ago

“Delivery was prompt and within promised times. The wood was good quality but contained more small logs than l would have expected. I would use them again.”

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Posted 6 years ago

Thank you Ronald, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Timely delivery. It was noticed compared with a previous delivery that the crate contained birch heart wood (red colouring) compared with the earlier birch sap wood (pale colouring). The noticeable difference was the extra weight for the same volume crate. It was noted that some of the logs had mould growing on their surface. The mould growth probably was due to sweating caused by the plastic covering around the crate not allowing air to circulate over a period of time.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Everything worked well, the ordering process and delivery and the wood of the quality I expected from previous orders”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Wood always excellent”

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Posted 6 years ago

Thank you Eric, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“We ordered a large crate , a serious amount of wood”

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Posted 6 years ago

Thank you Derek, the positive feedback is very welcome!

Posted 6 years ago

“First class ash logs delivered quickly on a weather proofed crate and pallet. An added bonus was that the crate is easily broken down to supply lots of free kindling.”

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Posted 6 years ago

Thank you Phil, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very pleased again with the quality of our logs and the service and reliability of the delivery”

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Posted 6 years ago

Thank you Joan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very reliable”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“The Delivery was prompt and arrived on time this is the first time I have used Oak but as my wood burner is quite small it didn’t burn as I expected however after contacting The Luxury Wood Company they we’re very helpful on how to get the best from my wood burner and it is now working efficiently, they were very prompt and helpful in their approach”

The Luxury Wood Company 5 star review on 29th April 2019

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Posted 6 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“On time. Wood second to none service excellent”

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Posted 6 years ago

Thank you Roger, the positive feedback is very welcome!

Posted 6 years ago

“As usual excellent kiln fried wood delivery went perfectly wood delivered into garage couldn’t ask for better service”

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Posted 6 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good service and great product Thanks”

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Posted 6 years ago

Thank you Graham, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews