The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,884 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Great dry wood, packed well, good communication”

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Posted 7 years ago

Thank you Elaine, the positive feedback is very welcome!

Posted 7 years ago

“Fantastic service. The wood is of very high standard. Ive tried numerous companies over the years and found the quality is not good. I will continue to order from the luxury wood company. Ive have been with them for a number of years now.”

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Posted 7 years ago

Thank you Susan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Great service and quality product”

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Posted 7 years ago

Thank you Syd, the positive feedback is very welcome!

Posted 7 years ago

“Good Service - Good wood - packed well and delivered by efficient carrier.”

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Posted 7 years ago

Thank you Anona, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent service ! Very easy to use website i have recommended to friends as the wood is the best I've burnt on my wood burner next to no soot burns very clean”

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Posted 7 years ago

Thank you Roger, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“No communication from order placed to receiving. Crate was a little short on logs could easily have had two more layers of logs in places to have been level filled Other than that wood appears good quality”

Helpful Report

Posted 7 years ago

Hello James. we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Excellent wood, not the cheapest, but I would say best we have ever used.”

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Posted 7 years ago

Thank you Andy, the positive feedback is very welcome!

Posted 7 years ago

“Very pleased with the service, delivery driver couldn't have been more helpful and the wood is a good size for burning”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Although I really wanted to like this company, Must say that a couple of issues have caused me to not intend to use them again. 1) I was not told that my pallet of wood would be delivered by a vehicle that would drop it on the sidewalk outside my drive and I would have to move it from there 2) The wood was covered in plastic--this is unsustainable and unacceptable. Dried wood does not need to be covered in plastic.”

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Posted 7 years ago

Hello Leonard, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Very good quality, just disappointed the delivery driver would not move the logs along the flat drive, previous companies have moved to my garage (I had read delivery kerbside). Seemed pointless having them delivered in a cage when with difficulty we had to unload them.”

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Posted 7 years ago

Thank you, Wendy. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“The heat logs arrived within a week, they are well packaged and clean to handle. They light easily, burn very well and are the best of many that I have tried.”

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Posted 7 years ago

Thank you Mervyn, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“The firewood is excellent as always, the netting bags making it so much easier to bring indoors. However we still have our ongoing complaint about the courier. Again they did not call to arrange delivery meaning, that I had to greet them at the garage in my pyjamas! The driver said he did not have a phone number on his delivery sheet but he did know about our request to phone before arriving, which incidentally was very early. This is the third or fourth time this has happened.”

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Posted 7 years ago

Thank you, Patricia. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Order made by phone (I had difficulty arranging a different delivery address from the billing address on line). Very helpful team on the phone. Excellent wood delivered quickly and on time.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“HALF A CRATE OF LOGS DELIVERED LOGS GOOD SIZE LOVELY AND DRY DRIVER HELPFUL AND PLACED LOGS NEAR TO OUR GATE WHAT MORE COULD I ASK”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Quality of wood excellent. Delivery quick, and drivers have always been helpful and friendly. Very pleased, would definitely recommend and will continue to buy my fire wood from here. (No negatives / complaints) Thank you!!!!!”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quality of wood great, customer service really poor as you are not kept informed of progress of delivery dates/times! Bought 2 pallets on 30th October and still not had an indication of delivery (5th November now)?”

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Posted 7 years ago

Hello Nick, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Good selection of fire wood and interesting eco options as alternatives. We liked the coffee logs, they burn and simmer slowly during a cold evening. Delivery was quick and prices although not the cheapest are not over the top for small orders.”

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Posted 7 years ago

Thank you Paul, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent wood have recommended to friends”

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Posted 7 years ago

Thank you Kathy, the positive feedback is very welcome!

Posted 7 years ago

“When the pallet arrived it was smaller than expected.. but as soon as I started to unpack the logs I soon realised I’d got a bargain. The logs were packed so well it was like the last supper!! I’d definitely use again.”

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Posted 7 years ago

Thank you Dave, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Pellets arrived promptly and well wrapped! The driver helped me to push them up my drive. I have used Luxury Wood Co. before on a number of occasions and only ever had one issue which was quickly sorted.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,884 reviews