The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with luxury wood co, have used them many times I would recomend the wholeheartedly.”

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Posted 8 years ago

“The heat logs we had were EXCELLENT. The Bioblaze heat logs cost us £36 per month over 2 yrs and 2 months. That is with one log burner for the bulk of our heating and hot water and another occasional wood burner for film nights in a second room through the Winter. We have only had to clear the ashes about once every two weeks...they are SO efficient.Plus...there is no splitting of logs to do. We reckon they have saved us 50% of our heating bills. On the down side, to buy in bulk , we needed a fork lift to offload ..which we could arrange with prior warning , but the delivery firm paid no heed to our requests for prior warning and just turned up. A simple difficulty which Luxury Firewoods should be able to solve.”

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Posted 8 years ago

Dear Susan, Thank you for your positive feedback, please contact us prior to placing an order and we will make sure your delivery instructions are followed.

Posted 8 years ago

“Excellent quality ash as usual, bought it in the sale as it was a good saving. Delivery company delivered wood right into our garage again, cannot fault them”

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Posted 8 years ago

Thank you Andy, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Prompt delivery of excellent quality logs. Friendly, helpful delivery man.”

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Posted 8 years ago

Thank you Eric, your positive feedback is very valuable for us.

Posted 8 years ago

“Excellent service & wood, the company name says it all.”

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Posted 8 years ago

Thank you, David, the positive feedback is very welcome!

Posted 8 years ago

“DELIVERED AN EXCELLENT PRODUCT ON TIME”

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Posted 8 years ago

Thank you Craig, the positive feedback is very welcome!

Posted 8 years ago

“Competitive prices,excellent ,very prompt back up if you have a problem.”

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Posted 8 years ago

Thank you Hector, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Always happy with the quality and price of their products.”

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Posted 8 years ago

Thank you Linda, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“This was my first experience at buying wood for our new wood burner. I ordered two large crates of ash to take advantage of the discount offered. The crates were well filled with good sized logs and the moisture content was excellent, at around 6%. Overall, the best value for money I could find. Delivery was effected on time and the driver was very helpful. I have, and will continue to, recommend Luxury Wood to others.”

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Posted 8 years ago

Thank you Katrin, it is indeed lovely for us to hear that we have earned your trust and that you have enjoyed our products and service! We will be looking forward to hear from you and do even better on the next occasion!

Posted 8 years ago

“Great product, great delivery within time advised”

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Posted 8 years ago

Thank you Juliet, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our delivery service is on an excellent level.

Posted 8 years ago

“We are repeat customers and always find the quality of the wood to be excellent. Delivery is very quick and the order is always well packaged.”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Well organised deliveries, excellent product & good value compared to local competitors.”

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Posted 8 years ago

Thank you Simon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our delivery service is on an excellent level.

Posted 8 years ago

“Great wood as ever and the new heat logs are really good to burn and less splintery than the previous ones.”

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Posted 8 years ago

Thank you Mark! We are happy to hear that you like our new heat logs, we will keep these in stock and hope to hear from you soon!

Posted 8 years ago

“Superb service and delivery at good value for money. Consistently high quality of product”

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Posted 8 years ago

Thank you Andy, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Good products. Friendly service. Fair price.”

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Posted 8 years ago

Thank you Jeffery, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Delivered promptly and on the day promised.”

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Posted 8 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 8 years ago

“Staff very helpful”

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Posted 8 years ago

Thank you Wayne, your positive feedback is very valuable for us. We are very happy to hear that our customer service is on an excellent level.

Posted 8 years ago

“Logs are first class. Burn well, plenty of heat, low ash and look super in a log store .”

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Posted 8 years ago

Thank you Michael for the kind words, we will make sure that your next experience with us is also positive!

Posted 8 years ago

“Both times I've ordered full pallets and the wood has been great, delivery people helpful and excellent communication. Even thought my kindling was left off my order but was inside the pallet. Will use each year. Why go anywhere else”

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Posted 8 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Product is fantastic and the driver was excellent with his delivery skills and offloading in a challenging space.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews