The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,884 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“great wood and excellent delivery guy”

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Posted 7 years ago

Thank you Denise, the positive feedback is very welcome!

Posted 7 years ago

“Good quality product that arrived on time. The delivery driver was very helpful.”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Good amount of quality wood for a good price. Arrived on time.”

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Posted 7 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“I called Luxury Wood Company as I needed to ask a question. My query was dealt with in polite and helpful manner. I then placed my order online. The courier who made the delivery was also very helpful and my purchase was completed efficiently and without problems. This is the 2nd purchase I have made with this company and I definitely recommend them. I shall be buying from them again.”

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Posted 7 years ago

Thank you Evelyn, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“You get what it says on the tin. Good quality and well packaged”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“I had a complaint regarding the delivery of my order but this was hastily ameliorated to my satisfaction after contacting the company.”

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Posted 7 years ago

Hello Elizabeth, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“I've been using this company for years now. Delivery is usually quite quick and the wood is always good and burns well. I always get large pallets which are filled to overflowing. Excellent company and definitely recommended.”

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Posted 7 years ago

Thank you Stephen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Wood is good, delivery was an ordeal - admittedly our drive is a little awkward being on a slope, but I won’t be ordering a large pallet again as we spent over an hour ferrying logs”

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Posted 7 years ago

Hello Phillip, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Great product but got lost twice in delivery”

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Posted 7 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

“Had a small problem which was dealt with quickly and in a very professional manner.”

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Posted 7 years ago

Thank you Brian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“It was simple to order by phone as I had spome queries that couldn't be answered online. The delivery was on time, with a helpful delivery driver. Overall, great service throughout.”

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Posted 7 years ago

Thank you Simon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“easy ordering quick delivery”

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Posted 7 years ago

Thank you George, the positive feedback is very welcome!

Posted 7 years ago

“have been using the logs , so far it’s good, we live on a slop hill and the driver struggled a lot to get the palette down, may be a better equipped van needed next time”

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Posted 7 years ago

Thank you, Fahrettin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“As usual great service prompt delivery and great quality”

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Posted 7 years ago

Thank you Gary, the positive feedback is very welcome!

Posted 7 years ago

Thank you Gary, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Prompt delivery. Excellent product. Thank you.”

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Posted 7 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Good product at the best price that I have found with great customer service. I have had many deliveries, only one of which was below par and for which I received a discount on submitting photos. Note that the courier is out of Luxury Wood Company's control (as for all others I have used) so stay in close touch. Prices do fluctuate a bit too often & I would like to see customer loyalty discounts but overall you are unlikely to be disappointed.”

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Posted 7 years ago

Thank you, Steve. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Bought a pallet of eco logs delivered by an excellent driver who was very helpful. Unfortunately The day after delivered some animal ripped the plastic wrapping on most of the logs and they are now a large pile of uncompressed sawdust. I put this comment here only to warn others that are switching from normal logs to eco logs to get them dry and secure as soon as they arrive.”

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Posted 7 years ago

Thank you, Mark. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Best ash wood for log burner. Not cheap but seasoned and dry as described and delivered within a couple of days ordering. A company you can trust”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Speedy delivery good customer service great safe packaging”

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Posted 7 years ago

Thank you Martin, the positive feedback is very welcome!

Posted 7 years ago

“Good coal but plenty of stones and good bags but 20 of 98 arrived opened by theirs unions, pity so much coal missed”

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Posted 7 years ago

Hello Maria, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,884 reviews