The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Excellent product. Thank you.”

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Posted 6 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good product at the best price that I have found with great customer service. I have had many deliveries, only one of which was below par and for which I received a discount on submitting photos. Note that the courier is out of Luxury Wood Company's control (as for all others I have used) so stay in close touch. Prices do fluctuate a bit too often & I would like to see customer loyalty discounts but overall you are unlikely to be disappointed.”

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Posted 6 years ago

Thank you, Steve. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Bought a pallet of eco logs delivered by an excellent driver who was very helpful. Unfortunately The day after delivered some animal ripped the plastic wrapping on most of the logs and they are now a large pile of uncompressed sawdust. I put this comment here only to warn others that are switching from normal logs to eco logs to get them dry and secure as soon as they arrive.”

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Posted 6 years ago

Thank you, Mark. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Best ash wood for log burner. Not cheap but seasoned and dry as described and delivered within a couple of days ordering. A company you can trust”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Speedy delivery good customer service great safe packaging”

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Posted 6 years ago

Thank you Martin, the positive feedback is very welcome!

Posted 6 years ago

“Good coal but plenty of stones and good bags but 20 of 98 arrived opened by theirs unions, pity so much coal missed”

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Posted 6 years ago

Hello Maria, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Great pallet of wood Great service and prompt delivery of the wood.”

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Posted 6 years ago

Thank you Sara, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good and helpful,, been using this company for 4 years now,,,,no complaints,,,thanks”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Value for money high quality logs delivered promptly”

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Posted 6 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 6 years ago

“Efficient service. Good Logs. have been using for 3 years and no complaints”

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Posted 6 years ago

Thank you Elizabeth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good quality wood, at a competitive price delivered promptly, and well packaged.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Every thing promised by this company was fulfilled from the quality of the product,packaging and delivery. Have used another supplier previously and these are better value as well as everything else.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“This was the best logs I've received from "The Luxury Wood Company", that is good sized logs as opposed to too small logs prior to this shipment. The 10 bags of free kindling also received were poor in as much as half the quantity was a step up from splinters. The combination of small kindling and good sized logs makes it longer for the stove to through out the heat. The log size is good! I'll make my own kindling from the crate as usual. I sincerely hope you will act on this feedback!”

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Posted 6 years ago

Thank you, James. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Quick despatch by Luxury Wood and very quick and efficient delivery by Inter County, a local Pallex company. Driver went out of his way to be helpful. Excellent service.”

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Posted 6 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Expensive and delivery costs to Aberdeen is outrageous”

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Posted 6 years ago

Hello Iain, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Buying process really simple & Delivery hassle free - Pallett company were very helpful & friendly. Heat logs are fab - long burn with great heat output. Overall very pleased - 👌”

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Posted 6 years ago

Thank you Leo, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“There was also a substantial amount of small "offcut" bits and thin branches that burn much faster than proper logs. However, my disappointment with the logs was matched by a good customer support experience.”

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Posted 6 years ago

Hello Keith, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Very pleas d with the efficiency and.speed with which the logs were dispatched and delivered.”

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Posted 6 years ago

Thank you Gilbert, the positive feedback is very welcome!

Posted 6 years ago

“Good quality wood - dry despite being in nets which I prefer to plastic. Previous order was damp so did not use for a while. Glad I came back to luxury wood”

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Posted 6 years ago

Thank you Anthonia, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent quality product, well packaged and delivered on time”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews