The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a log store , easy to assemble,great quality. Delivered on time also got two pallets of seasoned wood all well packed , will definitely use luxury wood company again”

Helpful Report

Posted 5 years ago

“Easy to order on line. Helpful lady on phone when made further enquiries. Wood delivered exactly on time, well packed in waterproof wrapping. Wood burns well, good oak logs nice and dry and all cut to right size. Will use again!”

Helpful Report

Posted 5 years ago

“Logs arrives well packaged and neatly stacked. Nicely cut logs (ash). Delivery driver helpful and obliging.”

Helpful Report

Posted 5 years ago

“Excellent service . The logs arrived in Guernsey within a week.”

Helpful Report

Posted 5 years ago

“2019 is the second year running that we have bought our logs from Luxury Wood and I see no reason for us not to buy again next year . Our purchase of 40 nets of ash and 30 nets of birch were delivered within days of the order being placed and are proving to be a great success - easy to light , good heat output and long lasting . When combined with the winning purchase price its a unanimous thumbs up from my wife and I , and a very waggy tail from our dog . Recommended unconditionally 100% - thank you very much !”

Helpful Report

Posted 5 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“The pellets burn very well and have a slightly higher calorific value to others I have used”

Helpful Report

Posted 5 years ago

Thank you Keith, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Great staff, friendly and helpful. Punctual delivery and a great product.”

Helpful Report

Posted 5 years ago

Thank you Derek, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Good quality product that is well made and heavy duty.”

Helpful Report

Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Exellent logs, very dry. Professional delivery. Highly recommend .”

Helpful Report

Posted 5 years ago

Thank you Andrey, the positive feedback is very welcome!

Posted 5 years ago

“Absolutely delighted with our latest delivery. We had asked for smaller logs and this is exactly what was delivered. 12 to 15 logs per bag instead of 8 to 10. They enable me to lift them more easily with my arthritic hands and much easier to get the fire going. Many thanks for listening to the customer!”

Helpful Report

Posted 5 years ago

“extremely close to the quality of the world and the service that you have provided and the delivery many thanks Simon”

Helpful Report

Posted 5 years ago

Thank you Simon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Excellent quality and service ecco briquettes”

Helpful Report

Posted 5 years ago

Thank you Alvin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“This is our second year of using eco logs from this company, clean and easy to use and delivery service is extremely good”

Helpful Report

Posted 5 years ago

Thank you Yvonne, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Top quality wood delivered in convenient packaging straight into my garage, thanks very much”

Helpful Report

Posted 5 years ago

Thank you James, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Excellent Ash Wood very dry therefore burns very well Delivery was as promised and the driver was able to put the crate right into the garage I alway get my wood from The Luxury Wood Company and have never been disappointed”

Helpful Report

Posted 5 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Have used for several years. Good value. Well organised. Excellent customer service.”

Helpful Report

Posted 5 years ago

Thank you Matt, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“The wood is great. Delivery was fine in the end, but I didn’t know is was coming till it was at my front door which is a little annoying. I will order from them again, hopefully they will up the game on delivery notification.”

Helpful Report

Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Quick delivery but would of liked a text tosay they was going to be delivered.”

Helpful Report

Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Quality product fast delivery, good price”

Helpful Report

Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Burns well in stove”

Helpful Report

Posted 5 years ago

Thank you Dougie, the positive feedback is very welcome!

Posted 5 years ago

Thank you Dougie, the positive feedback is very welcome!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews