The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a selection of oak sleepers/boards/posts in different sizes. The price is very reasonable for oak, however, the wood quality is 'garden quality' which was fine for me as I wanted it to make garden benches and tables. However, not furniture quality unless you have the big machinery available to plane all the undesirable material (bark in places, large splits and knots with poor structural integrity). For garden work/projects I'd recommend and I'll be buying more wood from them.”

The Luxury Wood Company 5 star review on 11th June 2021

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Posted 4 years ago

“prompt service, good price.”

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Posted 4 years ago

“Discussed delivery options and driver very helpful in getting off loaded over my hedge Wood quality is excellent”

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Posted 4 years ago

“Great bit of oak nice & straight. Not cracked at all. Just had 1 post £40...thought delivery was steep at £80 though.”

The Luxury Wood Company 5 star review on 10th June 2021

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Posted 4 years ago

“Timely and courteous delivery, delivery driver waited until we returned from local supermarket. Quality of logs is excellent, look forward to our winter fires.”

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Posted 4 years ago

“Ash logs uniform in length. Logs a good size well protected by polythene wrap burn well give out a steady heat would recommend”

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Posted 4 years ago

“Very quick delivery by very obliging haulier. Wood very dry less than 6% moisture.”

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Posted 4 years ago

“Excellent quality firewood. I have purchased and burned 3 consecutive loads of kiln dried oak, all logs are perfectly sized for a Clearview log burner, slow yet hot burning, minimal ash, no soot; these logs are superb”

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Posted 4 years ago

“Excellent service throughout”

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Posted 4 years ago

“Great company to deal with, Exactly what they advertised is what I had. Very Happy nice Oak burns lovely”

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Posted 4 years ago

“Awesome customer service, call within 24hrs, delivery within days. Sleepers exactly as described. Wouldn’t hesitate to shop with them again or recommend to others.”

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Posted 4 years ago

Thank you Sean, for the kind words.

Posted 4 years ago

“Ordering from the Luxury Wood Company was a very good experience, which is more than can be said for the company that they used to deliver my crate. I was not at all impressed with APC who did not answer the phone, listen to messages or pay any attention to Emails, I finally received my crate of logs after getting cross with them & saying that I was going to complain about them to the wood company, funnily the said crate arrived the next day. Will think twice about ordering again, due to the fiasco of getting it delivered.”

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Posted 4 years ago

Hi Gill, We apologize on behalf of our subcontractor Pallex and we will raise the problems you had directly with their management.

Posted 4 years ago

“The wood is always good, dry, well stacked and pallets wrapped effectively Appears expensive but when only buying 100 % wood and not 75% wood, plus 25% water its good value People are caring and do exactly what they say and when Good communications”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Large crate ordered and delivered by very helpful delivery guy. Good quality firewood, only negative was no updates about order progress or delivery. Someone was hone for delivery luckily but would have preferred a call or email to confirm. Plus was the quality of the pallett, some for kindling and enough good lengths to build a decent sized wooden planter for the garden.”

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Posted 4 years ago

“We've had wood burners, for 10 years, the ash large create from the Luxury Wood Company, has been the best yet. Most suppliers pack out with kindling not the case here, majority of of the logs where a good size.”

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Posted 4 years ago

“Perfect logs a good size well packed and delivered on time,driver very helpful as my driveway is rather steep but with a little help he put it safely in my garage. Would certainly recommend to anyone. Many thanks”

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Posted 4 years ago

“Amazing wood - ignites straight away - we are on our second load.”

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Posted 4 years ago

“Great product, great service at a fair price.”

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Posted 4 years ago

“The company is very helpful and I got exactly what I ordered”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews