The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,859 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order, good prices and very good communications. Getting a suitable delivery date was well organised. The only niggle was that some of the logs were rather large and will need to be split down to fit the log burner.”

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Posted 3 years ago

“Quality products at a competitive price find the heat logs suit my Burley log burner beats cutting and chopping wood anytime along with easy delivery.”

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Posted 3 years ago

“Excellent service. Good quality kiln dried logs. Burn well, hot and very little smoke. Good delivery. Highly recommended.”

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Posted 3 years ago

“In spite of dire warnings about delivery delays, my order of firewood was delivered in just a few days. The wood is very good quality: long lasting and well behaved. The net bags are convenient and easy to handle. 100% satisfied!”

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Posted 3 years ago

“I've used Luxury Wood for logs a number of times and the logs are good quality, very dry and well packed. Delivery company is easy to talk to too. I'll be buying from them in the future, got no reason to look elsewhere.”

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Posted 3 years ago

“Excellent quality and delivery people were very helpful.”

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Posted 3 years ago

“It's simple. A quality product. Great packaging and delivery at a great price. I've bought from them many times and will continue to!”

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Posted 3 years ago

“Fantastic service. Excellent wood, lights first time and lasts a long time. I've used this company several times now and will always get my firewood from them in the future. Looking forward to trying some of their other products.”

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Posted 3 years ago

“Unbelievable value, purchased a pack of B grade boards plus A grade posts for a large retaining wall project and whilst the planks arnt particularly regular on thickness none are split and I was going for a rustic look anyway so perfect fir my needs plus driver managed to put it right next to the job so no double handling either!”

The Luxury Wood Company 5 star review on 28th November 2021

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Posted 3 years ago

“Outstanding logs and delivery arrangements. This was the seventh time we have used this company.”

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Posted 3 years ago

“Good wood good burner good price will buy again”

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Posted 3 years ago

“As always the service was very good. The order over the phone was dealt with in a friendly and efficient manner and delivery was very prompt.”

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Posted 3 years ago

“The wood burns really well, the smell is wonderful, and the delivery was hassle-free and on the expected date. Many thanks for a cosy winter ahead!”

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Posted 3 years ago

“Delivery as expected, great product.”

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Posted 3 years ago

“I am a standing customer who has always been happy with the helpful girl on the telephone, the delivery has always been prompt . the wood great standard, Unfortunately, the last delivery for some reason had massive logs in it that would need to be axed before use. I am by no means young anymore just fortunate my son-in-law lives close by to do this for me. Not really what I have experienced in the past. Susan”

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Posted 3 years ago

“The product was as described, I was able to add an item. The customer team was very friendly and competent. Overall experience start to finish was really good.”

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Posted 3 years ago

“Good quality wood, packaged really well”

The Luxury Wood Company 5 star review on 15th November 2021

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Posted 3 years ago

“excellent product delivered promptly have used this company every year for the past six years and always get good service”

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Posted 3 years ago

“Excellent delivery. The driver could not have done more to get the order sorted and in the right place. Excellent wood as ever”

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Posted 3 years ago

“The best quality logs I have used. Always delivered on time and staff very helpful.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,859 reviews