The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,859 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logs are brilliant but prices seem very expensive. Delivery slightly slow. Ten days from order”

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Posted 3 years ago

“hi all ,l thought when you ordered that the delivery company that you use telephone me to make delivery arrangements,if that is not the case will you let me know as the pallet load of wood arrived in the pooring rain and l had to leave it outtill the next day as l was taking it easy due to just coming out of hospital”

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Posted 3 years ago

“Once we got the delivery sorted out the service was excellent. The delivery driver went to extraordinary lengths to make sure that the logs were left easily accessible for my son and I which was quite difficult because of all the rain. The logs are now being used and are proving their worth burning beautifully. Will definitely be using them again”

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Posted 3 years ago

“Exactly as described, all logs even length. Burn well, exactly what we ordered. Delivery company used went out of their way to put the crate in our garage.”

The Luxury Wood Company 5 star review on 21st December 2021

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Posted 3 years ago

“Delivery was very good and efficient and timely. The ash wood that we bought burns slowly with good heat and we are extremely happy with it.”

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Posted 3 years ago

“excellent and speedy service”

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Posted 3 years ago

“Wonderful friendly service from the delivery truck driver and an excellent product, well packed and presented.”

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Posted 3 years ago

“From completing the online form to payment to pre delivery to actual delivery is simple. The wood quality is excellent and to have kiln dried logs is ideal. My only criticism is the cost which is comparatively high compared to other firms.”

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Posted 3 years ago

“Order delivered on time. Delivery process managed courteously and efficiently placing the order in the location required. Bagged logs made the process of storage signicantly easier. High quality wood and service. 5 stars well deserved.”

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Posted 3 years ago

“Easy to order, delivery service pleasant and helpful and excellent dry logs.”

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Posted 3 years ago

“Another pallet of quality logs delivered with care. We are having some building work done at home just now, so had a few items blocking the driveway. The delivery driver rearranged these with his pallet truck so we had room to unpack the logs from the drive - excellent service.”

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Posted 3 years ago

“High quality of product. Delivered efficiently and with expert crane operator. Would recommend”

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Posted 3 years ago

“'Perfect thanks, top quality oak !”

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Posted 3 years ago

“First Class Product And Service”

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Posted 3 years ago

“Excellent service and delivery. Wood is well packed and easily stored. The ash logs burn superbly.”

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Posted 3 years ago

“First class and fast service.”

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Posted 3 years ago

“The wood looks really good quality, not had my wood burner fitted yet so dont know how it burns”

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Posted 3 years ago

“Amazing from ordering to delivery.Easy to order online and delivery within a week.”

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Posted 3 years ago

“It was easy to place my order. It wasn’t long before the currier company rang to arrange delivery. I also had to change my delivery slot at short notice and the company was very obliging. I cannot fault the helpfulness of the currier company staff or their drivers.”

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Posted 3 years ago

“good value for money. delivered in only a couple days of ordering. the driver was nice and friendly and deposited them in the garage where i asked him to. so easy no more back breaking stacking logs that have been dumped on the driveway, and would take sometimes upto 2 hours to stack then the driveway had to be swept , HAPPY DAYS!!!!!! no contest no going back. the briquettes really burn slowly but well and throw out a lot of heat but dont spit out on your rug as normal logs can. happy customer”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,859 reviews