The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery and a quality product at an affordable price”

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Posted 5 years ago

Thank you Kevin, the positive feedback is very welcome!

Posted 5 years ago

“Yet again the Luxury wood company provided a great product Quick Delivery and great service from their courier company The wood burns brilliantly and with it being so cold at the moment we are enjoying the easy burning”

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Posted 5 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very happy with my heat logs from the luxury wood company. Purchased a 3/4 pallet, they put out a good amount of heat, burn well also and last well. 👍👍👍”

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Posted 5 years ago

Thank you Mat, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Fantastic quality products delivered ahead of schedule, very impressed with the service & overall experience, thanks & we’ll be using you guys again shortly!”

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Posted 5 years ago

Thank you Rich, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good quality logs, burn well delivered on time, competetive Price what’s not to like.”

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Posted 5 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Great customer service as always, delivery was arranged around my work schedule. Really pleased with the bagged ash logs. The only thing to mention is the last two deliveries have been on rubbish pallets which has made transferring logs into the garage very difficult for the driver and us.”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“We have purchased our wood from the Luxury Wood company for the last couple of years - and have always been very happy with the quality. This time however the logs did not seem so dry - it has caused the stove to blacken a lot and is harder to light - not all the logs were damp but some were.”

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Posted 5 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“I was recommended to TLWC, but sadly was disappointed with the quality of the logs as they were not consistent in size, were dirty and had moss on them. a week later I was breaking the pallet down and found the answer a bright red 'B' on the lower corner! I ordered and paid for the standard or 'A' pallet. However, the delivery service was excellent.”

Helpful Report

Posted 5 years ago

Hello Richard, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Looked exactly like the online photo. Driver was very helpful. Wood looks clean and burns well”

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Posted 5 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“goodsvas described prompt delivery”

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Posted 5 years ago

Thank you Alexandra, the positive feedback is very welcome!

Posted 5 years ago

“Delivered on time and the guy who delivered was really helpful, wheeling a crate of logs straight into the garage. Previously we have gone for loose bundles but these were crated on a pallet and bound with industrial cling film. For me this was ideal. Great value for money and as may be expected, they burn beautifully.”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Great service I have used this company for over 5 years Very helpful staff when I phone order efficient e-mail confirmation Also company uses very good delivery company which has always delivered on time Just about to order again!”

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Posted 5 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“We have used the excellent services of the Luxury Wood Company for a number of years now. Sevice and the kiln dried wood are always great and I would strongly recommend.”

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Posted 5 years ago

Thank you Robin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Have used the luxury wood company for a new of years and frankly won’t go anywhere else. Always good quality product and a excellent delivery service would strongly recommend.”

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Posted 5 years ago

Thank you Ginny, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Bought a pallet of Birch wood logs online, was contacted very soon after to arrange the delivery. Very pleased delivery arrived , driver was very helpful with dropping the pallet where I wanted. The wood is great quality and smells define. Great service good value. Thank you all very much.”

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Posted 5 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Easily to order and wood delivery was organised without issue. The wood itself was well packed and super dry, burns brilliantly”

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Posted 5 years ago

Thank you Thang, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent quality of kiln dried logs”

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Posted 5 years ago

Thank you Alison, the positive feedback is very welcome!

Posted 5 years ago

“we have been buying bulk kiln dried logs from this company for the last two years and they are a breath of fresh air,easy to deal with and polite with fast delivery.5 stars from Dapper Dogs Brighton”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent kiln dried wood, ignites with no effort! Fantastic Storage frame!”

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Posted 5 years ago

Thank you Paul, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“This is the 5th year I have had a full crate of wood. It lasts the winter for me and i make use of the pallet to chop up and use as kindling. I tried other kiln dried wood but have found this the best so far.”

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Posted 5 years ago

Thank you Andrew, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews