The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 419 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought one coin. I didn’t want any more. I have since been inundated with emails and texts. I am incensed that there is no unsubscribe link on the email and the text requires a phone call to opt out. I will, on principle, never buy from this outfit again. I do not wish to receive any further communication from the Mint Office. I will report the email as phishing and/or scam.”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding your experience with The London Mint Office. We sincerely apologize for the emails and texts you have been receiving. It is not our intention to cause any inconvenience to our valued customers. We understand the frustration resulting from the lack of an unsubscribe link and the need to opt out via a phone call. We value your time and would like to understand how we can make things better for you in the future. We would welcome the opportunity to learn more about your experience and how to make it right. Please contact us through the website or via email with further details. Again, we apologize for your experience and would like to make things right. Thank you for your feedback.

Posted 5 months ago

“My late mother spent £10,000 on coins from the London Mint as an investment. It's scandalous that they can get away with preying on the vulnerable.”

Helpful Report

Posted 3 years ago

Thank you Richard for taking the time to share your experience. I want to sincerely apologize for what happened with your late mother's purchase of coins from The London Mint Office. Can you tell us more about your experience and advice on how we can make things better? Thank you again for your feedback.

Posted 5 months ago

“Over charge for their coins and sales people very pushy! Do not recommend”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your experience, Kcw! We apologize for any issues you have experienced while dealing with The London Mint Office. . We take customer feedback very seriously, so please let us know how we could make things better for you.

Posted 5 months ago

“Ordered a single George and the Dragon sovereign which still hasn't arrived. However a member of staff rang to ask if I'd received it. Whilst on the phone he mentioned a double sovereign. I Expressed an interest but DID NOT order it. A couple of days later a double sovereign arrived at £2000+ The single on has not been received. I Cannot get hold of them either by e-mail or telephone. However I believe it is the law that if you do not order an item but it is sent to you and you have tried to return it you can keep it! So I am and I've told them so too”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback, Katie. We apologize for the experience you have had with The London Mint Office. We understand that you ordered a single George and the Dragon sovereign and it still hasn't arrived. Additionally, you have received a double sovereign which was not ordered. We apologize for the inconveniences you have encountered and we will do our best to resolve this issue. Please do not hesitate to reach out if you have any further concerns or if you require any assistance. We appreciate your patience and understanding.

Posted 5 months ago

“Read all the bad reviews before you go ahead and I mean all there are hundreds on different sites and forums. YOU HAVE BEEN WARNED..”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to let me know about your experience with The London Mint Office! I'm sorry that you weren't satisfied with the service. I appreciate you bringing this to my attention, as your feedback helps us strive for better customer satisfaction. Is there anything else you would suggest to help us improve our service? We would greatly appreciate it!

Posted 5 months ago

“I was tricked into buying a “Free Dame Vera Lynn” coin where you are only meant to pay shipping - £2.95. Currently, (at the time of writing this review) they still have the offer on their website. As i filled out address details I found it did not ask for a payment method- it just sent the coin to me when i didn’t even confirm payment. They then sent me the coin (which I’m sure is fake anyway) and demanded an invoice of £17.95 saying that the coin was apparently £14.95 when i DID NOT AGREE TO THAT PAYMENT. Luckily I did not give them my bank details. DO NOT associate with the London Mint office. It’s a scam”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to review your experiences with The London Mint Office, We would love to hear more from you about your experience (if you’re willing to provide it) to understand what happened and how we can make things better. On behalf of The London Mint Office, we sincerely apologise for the experience you have had.

Posted 5 months ago

“Just received a coin from the London mint and I'm appalled and disgusted in the way it arrived, it looks like someone just dropped it in a zipper bag and posted it, I've called to express my disgust but the woman (Courtney) sounded like she couldn't give a damn, well its the last time order from there!”

Helpful Report

Posted 3 years ago

Thank you so much for your honest feedback, Andy. We really appreciate you taking the time to share your experience with us. We are sorry to hear that the coin you received was not up to your expectations and that you had an unsatisfactory interaction with Courtney. We apologize for any inconvenience caused and we would love to know what we can do to make it up to you. We take pride in providing excellent customer service, so please let us know how we can put things right.

Posted 5 months ago

“Don’t buy from these people. They overcharge and coins not worth what you pay. I took out a payment plan over 6 months. I paid up front £148 50 that they had not asked for, I just had the cash available so felt I would like to pay it in. They gave me payment terms of the balance over the next six months for the 15th of the month. Then they changed it to the 19th of the month. I received a call from a Welsh lady on the 19th who told me the funds would be taken on 20th. I told her I had agreed to pay on 19th as requested but she insisted the funds would be taken on 20th. Well actually the payment of £123.75 was taken on 19th. Then they took a payment of £123.77. On 20th. This took me in overdraft. It took them a week to refund. Ok so now I expect to pay on 20th of every month, however they took another payment of £123.75 out on 7/12. Again this has taken me in overdraft. I’ve told them to send me a returns postage envelope as I will be returning the coins and I expect a full refund. They tried to say they are out of the returns policy but I’ve stood my ground. I’m going to insist they refund me for all the coins they have charged me £29.99 and £39-99 for that are worth 0. If they won’t then I’m going to trading standards and on social media and I will contact someone in a very senior position. These people are in Wales.,they don’t know what they are doing, they said payment was taken by mistake. Doesn’t help me, I’m in overdraft. Be very careful, don’t deal with these people. Scam artists.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your experience of dealing with The London Mint Office, Lini. We value and appreciate your feedback. We apologize for the inconvenience and confusion caused by the issues you mentioned, as well as the difficulties you experienced while trying to receive a refund. We would welcome the chance to make things right for you. Is there anything we can do to improve your experience with us? Please don't hesitate to let us know.

Posted 5 months ago

“I got two gold coins from London mint and turns out there are fake I spent a totally of thousands of pounds to London mint”

Helpful Report

Posted 3 years ago

Dear Derek, Thanks so much for the feedback on The London Mint Office. I'm sorry to hear that the coins you purchased were not of the quality that you expected. We apologize for any inconvenience this has caused you and we would love the chance to make things right for you. I want to assure you that The London Mint Office is committed to excellent customer service, so your input here would be highly valuable. Once again, thank you so much for taking the time to share your experience with us. We look forward to hearing from you. Warm regards,

Posted 5 months ago

“absoloute con artists, try selling you gold coins that are well below the market price, walk away while you can, they are based in wales of all places OMG !!!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, James. We really appreciate you taking the time to let us know about your experience. We apologize for any issues you encountered with The London Mint Office We want to make sure that all of our customers have the best buying experience possible. How can we make things better for you?

Posted 5 months ago

“It’s all a scam.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us your honest feedback about your experience. We really appreciate your opinion and apologize for any disappointment caused. We would love to hear how we can make things better. Is there anything we could do to provide a better experience? We value all feedback from our customers and would like to show you an improved service.

Posted 5 months ago

“Ordered coin 3 months ago in spite of several phone calls and e-mails and being assured would arrive soon still no coin delivered. After I sent further e-mail to them today I received a reply telling me out of stock will not be sending. Terrible service to customers would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to let us know about your experience. We are so sorry for the inconveniences caused due to the delay in delivering your coin. Your feedback is essential to helping us improve our service and we are truly sorry for this poor experience. We understand how frustrating it must have been and we apologize again for the issue in delivering your order. Please know that we are doing our best to make sure our customers receive the best possible service. We value your business and we would like to have the opportunity to make it up to you. Please let us know what we can do to improve this experience for you and how we can make it up to you.

Posted 5 months ago

“My Mum was in the early stages of dementia. She bought a couple of sovereigns at twice their actual value. They then continued to send coins and call her with offers and take payments from her credit card even after we’d asked them to desist.. She’s now passed away and we found all sorts of things Hidden in her house that they’d sent and presumably bilked her for. There’s a word for people like this.”

Helpful Report

Posted 3 years ago

We are so sorry to hear of your loss, and for the distress that our actions have caused in the face of a difficult situation. We would be interested in learning what we could do to make things right for the family, given this very personal and sad circumstances. Please reach out to us and let us know what would be most helpful for you. Thank you again for taking the time to let us know about your experience.

Posted 5 months ago

“do not order from these people.. I ordered one thing. then i had a phone call felt bullied into taking the call. I kept saying i wasn't interested.. then i had an invoice for something I haven't had... tried getting in touch no help via phone not answering. I've emailed 4 times.. so avoid.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to share your experience with The London Mint Office, Sasha. We sincerely apologize for what happened and are sorry that you felt bullied and pressured into taking the call. We understand your frustration in not being able to get in touch with us and we apologize for that as well. We would like to understand more about what happened and make sure this doesn't happen again in the future - could you please share more details of your experience with us? We apologize again and appreciate your feedback.

Posted 5 months ago

“Purchased "The legend of St George" Collection. coin by coin, and only pay when it arrives. The last coin was the wrong one so sent it back with proof of posting. They sent the same coin again, so sent it back with proof of posting. Get phone calls from sales reps, I tell them the problem, they say they will sort it and ignore the payment requests. Threats that they will send my details to debt collection agency. Try calling the reps, nothing, try emailing the customer care, nothing. now they are adding money for late payment. They are just after money and no one cares about the coins or situation. Will not purchase from these again, going to use the Bullion by post to obtain further coins and sovereigns.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to review our The London Mint Office. We are sorry to hear about the issues you experienced when buying the Legend of St George Collection coin by coin. We understand that you sent the wrong coin back and then had to return it again. We understand how frustrating this must have been for you and apologize from the bottom of our heart. We care deeply about our customers’ satisfaction and want to make sure that no one else has to go through what you did. We would really appreciate it if you could tell us more about your experience, so that we can make the necessary changes to ensure the best possible outcomes for our customers. Your feedback would be much appreciated.

Posted 5 months ago

“These cowboys pretend that the limited edition coins are collectable and valuable, in reality they are worthless will not go up in value, do not waste your money do not send off for a free anything, don't give these scam artist's a penny and do not give them your bank account number or credit card number, nothing of value will ever be sent it's all useless, valueless and you will waste your money and your time.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to review The London Mint Office.We are truly sorry that you had this experience and we take your concerns very seriously. Our core objective is to always guarantee customer satisfaction. To ensure we can improve in future, we would really value if you could provide more details as to why you think these coins are worthless. We would also love to hear your thoughts on how we could better our products and services in the future. Your feedback is incredibly important to us, and we would love to make things right.

Posted 5 months ago

“It’s a scam and then they send you coins you didn’t order and then a bill they are scammers”

Helpful Report

Posted 3 years ago

Thank you so much for your review of The London Mint Office. We appreciate you taking the time to let us know your experience. We are sorry that you were sent coins that you did not order and that you received a bill. We assure you that this is not the kind of experience we would like our customers to have. Can you tell us more about what happened, so that we can try to make things better for you moving forward? Your feedback is invaluable and we would be grateful if you can spare some more time to help us understand what went wrong.

Posted 5 months ago

“I had started a collection but l then received an invoice for 3 coins back dated from October 2019, December 2019 & January 2020. Believing this must of been overlooked due to my being hospitalised with a long term condition l attempted to make arrangements to pay this invoice by instalments as l am on disability benefits. On further investigation l do not have the coins & have tried on several occasions to sort this problem out. Today l received yet another letter with added costs to it. Disgusting company & in my opinion avoid like the plague ! By the way l shall not be paying one blooming penny to these shysters.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review The London Mint Office and giving your experience. . We understand how incredibly frustrating this must be. We would love to turn this around and get the issue resolved to your satisfaction. Could you please provide us with more details regarding the coins and the original invoice number, so that we can investigate this further and try to get this settled for you. We appreciate your feedback and look forward to hearing from you shortly.

Posted 5 months ago

“I ordered a Winston Churchill commemorative coin silver colour but the folder it came in showed it was part of a collection which was gold colour. I phoned to request a return label and asked for it to be e-mailed so I could print it myself and return it sooner. I did not receive the label and received a demand for money i sent a typed reply on the back of this letter explaining what had happened and again requested a return label. I nect received a Final Demand and £10 late payment charge, with the threat of my being referred to a debt collection agency. I telephoned 3 times and after holding for 5 minutes each time I was asked to leave a message and my phone number. NOTHING. I do hope I am referred to a debt collection agency - at least they will listen and respond. If you receive advertising mail from them BIN IT! It is more hassle than ot is worth”

Helpful Report

Posted 3 years ago

Dear Laurene, Thank you so much for taking the time to share your experience with us. I apologize for the inconvenience you experienced when ordering your Winston Churchill commemorative coin silver color. It is disappointing that you did not receive the return label you requested and that you were sent a final demand with a £10 late payment charge. I understand your frustration when you telephoned 3 times and were not responded to. We would like to make things right for you and would like to ask how we can do better. Please let us know how we can improve your experience with The London Mint Office going forward. Thank you for your feedback. Sincerely, [Name]

Posted 5 months ago

“London Mint Office deducted the money from my CC one month ago, while they refusing the send my order and refusing to refund the money, this is a pure scam.”

Helpful Report

Posted 3 years ago

Thank you so much for taking a moment to let us know about your experience with The London Mint Office. We are very sorry to hear about the issues you encountered. We would like to apologize for any inconvenience caused and we take this very seriously. We would welcome any advice you may have about how we can improve our customer service in order to avoid similar issues occurring in the future. Therefore, we would be very grateful if you could provide any feedback on what we could have done better in this situation. Once again, thank you for bringing this to our attention.

Posted 5 months ago

The London Mint Office is rated 3.5 based on 419 reviews