The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a scam and then they send you coins you didn’t order and then a bill they are scammers”

Helpful Report

Posted 3 years ago

Thank you so much for your review of The London Mint Office. We appreciate you taking the time to let us know your experience. We are sorry that you were sent coins that you did not order and that you received a bill. We assure you that this is not the kind of experience we would like our customers to have. Can you tell us more about what happened, so that we can try to make things better for you moving forward? Your feedback is invaluable and we would be grateful if you can spare some more time to help us understand what went wrong.

Posted 5 months ago

“I'm doing both the "In Flanders Field" and WW1 Posters Ingot collections. Thus far everything has been exemplary. The coins look stunning and come with a fantastic display card, and the Ingots are absolutely stunning again with a fantastic display card! Delivery has been fast and I even get a complimentary phone call the following day after receipt to make sure I did receive them and that I am happy with them. Even setting up the direct debit was a pleasant experience with a very friendly and helpful member on the other end! These items are well worth the effort to collect. Lets remember those who fought for our freedom all those years ago!!”

Helpful Report

Posted 5 years ago

Thank you so much for your 5-star rating for The London Mint Office! It is fantastic to hear that you are collecting our "In Flanders Field" and WW1 Posters Ingot Collections and that your experience with us has been exemplary. We appreciate your feedback and are glad to hear that the coins and Ingots come with fantastic display cards and that the delivery was fast. Also, we are glad that you found the direct debit set up process to be pleasant due to the friendly and helpful member. It is also wonderful to remember those who fought for our freedom all those years ago!

Posted 5 months ago

“If I could leave 0 stars I would. Absolutely diabolical company, AVOID! August '17 I sent of for the 1/4 sovereign and when it arrived it was so small and definitely not the size you would expect it to be (magnifying glass needed to work out definition). I followed the instructions to return the item and duly received the paperwork to return the it, I completed this and made sure that I obtained proof of postage. I then received numerous letters requesting payment and on each occasion I called them to state that I have returned the item and they always confirm that they have received the item and will ensure that I am no longer troubled by them. I became extremely stressed due to the demanding letters and the extremely frustrating phone calls. The last contact I had with them was in November '17 which yet again confirmed that it would all be dealt with and I would never hear from them again HOORAH! That was true until today. I have received a letter asking payment for the item which I do not have. I have just managed to have another long wait for my call to answered and when it was I had the same old story, they will ensure I am not troubled again. Why would I believe this? I feel sorry for the customer care team because they are just doing their job but they have no authority to cancel the payment requests and can only request those higher up to deal with this. You can not get past this to speak with anyone with the authority to do this. Clearly those with the power need to be fired as they are not doing their job efficiently. I hope and pray that I never hear from this company again!”

Helpful Report

Posted 6 years ago

We apologize for the lapses in our service that you encountered. Your feedback will help us make necessary adjustments to prevent similar situations in the future.

Posted 5 months ago

“Aiden Bora This company are crooks and scammers. AVOID AVOID AVOID. They target vulnerable pensioners 😣😣”

Helpful Report

Posted 6 years ago

It sounds like we really let you down, and for that, we sincerely apologize. Your feedback is valuable to us, and we'll use it to make necessary changes.

Posted 5 months ago

“My Mum was in the early stages of dementia. She bought a couple of sovereigns at twice their actual value. They then continued to send coins and call her with offers and take payments from her credit card even after we’d asked them to desist.. She’s now passed away and we found all sorts of things Hidden in her house that they’d sent and presumably bilked her for. There’s a word for people like this.”

Helpful Report

Posted 3 years ago

We are so sorry to hear of your loss, and for the distress that our actions have caused in the face of a difficult situation. We would be interested in learning what we could do to make things right for the family, given this very personal and sad circumstances. Please reach out to us and let us know what would be most helpful for you. Thank you again for taking the time to let us know about your experience.

Posted 5 months ago

“I have used this company many times. I I usally buy a coin and request a invoice. So only pay when I get the coin (£2.50). I once click on a link by mistake. I phoned up to make sure they cancel it. They said they did (they did not ) itvwas a £50 coin bearing in mind these coins are worth £0. Phoned 5 times only the 5th one was answered explained I cancelled it and the time and date imphoned from my phone book. Asked for a email return label ( which they did not send)as they was send demands for payment emails, text messages and posted letters. They did send a return label in the post. I returned it straight away. They do ask for proof of posting. They still sent letters demanding payment. I phoned up to say why can't they trace this £50 coin, I do have the proof of posting why are you demanding payment. They said egnore anymore payment requests and after 3 others it ended. I did not pay return post as it was their mistake (a common mistake to more or less scam people for so thing they did not order) I do not give them permission to store payment details. As the £50+ order whould be a credit card, seller issue which takes months. So 1. Don't store payment details. 2. After you have brought 1 after that you can be invoiced for another coins (so when you get the coin you pay for it). As stated this is londonmint NOT ROYAL MINT. So coins are worthless have no value (says they vaid in Gibraltar don't know) but look nice. Coins that are replica of £350 worth coins sold for £2.50 are usually sold out within a few days.”

Helpful Report

Posted 3 years ago

Thank you so much for your review, Philip. It is really kind of you to take the time to let us know about your experience and we apologize for any hassle it may have caused. We're sorry to hear that your mistake in clicking on a link caused an unauthorized order for you and that you had to call a total of five times to get it cancelled. We fully understand your frustration with the follow-up demands for payment. We assure you that we do not store payment details and won't do so without permission. We'd really appreciate it if you could tell us how we can improve our customer service for our customers in the future. Your feedback is extremely beneficial to us and makes us better. Thank you again for your time and patience.

Posted 5 months ago

“I decided to get their 'free' silver three pence piece for just postage of £2.95. I paid by cheque via post as I didn't want them to have my card details I'm quite pleased with the coin, it's worth around £2, so I'm happy. But I would STRONGLY recommend everyone to pay by a posted cheque. Don't let them obtain your card details, otherwise they can continue taking payments from it. I have not been pestered as I send a letter with the cheque saying I did not want any more coins.”

Helpful Report

Posted 4 years ago

Thank you so much, Keith, for letting us know about your experience with The London Mint Office - We completely understand your concerns about giving us your credit card details, and we are so glad to hear that you had a positive outcome with the coin. We would love to hear your ideas. Thank you again for your feedback.

Posted 5 months ago

“Stupid I may be but this company seriously take the biscuit.Whilst thinking I was dealing with the Royal mint I purchased various coins and then was bombarded with paperwork whence I lost track of what I had ordered or hadn't.In the end I finally got through on the phone and agreed to pay off my account in full provided I received no more calls or offers.However after a few weeks I received more offers which I put in the blue bin.A few days later I received another worthless coin/package which I did not even open Now I am receiving phone calls asking me to get in touch.Obvious my to pay for what I haven't even seen.This company are making my life miserable please do not ever deal with them.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Alan. We are sorry that your experience with The London Mint Office was less than satisfactory. We understand your frustration in being bombarded with paperwork and receiving more offers, phone calls and items you had not requested. We would love to know how we can make amends and ensure you are happy. Please don't hesitate to contact us with any suggestions you may have. Thank you again for taking the time to let us know your experience.

Posted 5 months ago

“Always enjoy being screwed but this tag team has really blown me away. Easy to get sucked in, for which your complements are well deserved. However it would appear that my pockets are being picked and get the distinct impression that you have taken me over a barrel. I have not agreed to this treatment and the abuse is sickening. Poor company, poor service, poor quality coins, poor quality certificates and having now checked with couple of local jewellers, find that items are effectively worthless. Well and truly a sad experience arranged by a sad team of con artists. Karma will catch you...”

Helpful Report

Posted 4 years ago

Hi Gareth, It sounds like we really let you down, and for that, we sincerely apologize. Your feedback is valuable to us, and we'll use it to make necessary changes.

Posted 5 months ago

“Do not buy coins from this company. I made an order that arrived. Then a few weeks later I recieved more coins which I did not order. I have now repeatedly called them to try and get my money back. Leah Morris was very un helpful. The whole experience has been very stressful. I have now started a fraud investigation against them. Very disappointed.”

Helpful Report

Posted 6 years ago

We apologize for any negative experience you had with us. Your feedback is crucial, and we'll work diligently to avoid similar situations in the future.

Posted 5 months ago

“Anybody that believes the good reviews on them needs their head examined”

Helpful Report

Posted 6 years ago

I'm sorry to hear about your negative experience. We appreciate your feedback and will take it into consideration for future improvements.

Posted 5 months ago

“Can't remember service so bad-i would like my money back-2nd time of asking. I've thrown out my previous purchase!!!!!-PATHETIC!!!”

Helpful Report

Posted 2 months ago

Hi James, We are truly sorry to hear about your experience with us. We strive to provide top-notch service to all our customers and regret that we fell short in your case. Please reach out to us again so we can make things right and restore your faith in us. Your satisfaction is important to us and we will do everything in our power to ensure your experience with The London Mint Office is a positive one. Thank you for your feedback and giving us the opportunity to improve. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“Ive had a account for years with them, but now am going to close it due to calls from their finance dept telling me to pay my bill when its not due, promises they will send a coin which they didnt and tried to charge me for, this after numerous calls them saying it will be removed off the account but hasnt, managers either lieing or not returning calls and the common one of sending coins out as next in the collection, not know it was a collection as they dont always show this. There are other companies who are far better and more professional than these out there !”

Helpful Report

Posted 4 months ago

Craig, thank you so much for taking the time to provide us with your detailed feedback and experience with The London Mint Office. We apologize for the inconveniences you have had to endure. We are deeply sorry for not providing the level of service you expect from us. We are grateful for your review and we hope it will encourage us to continuously improve our services. Your opinion matters to us and we would be thrilled if you could elaborate on how we could serve you better, as we take your comments very seriously. Again, thank you for letting us know about your experience.

Posted 4 months ago

“After reading the reviews I don't think I'll ever get my coins.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback of The London Mint Office. We appreciate that you took the time to share your experience, and we apologize for any issues that you encountered. We are sorry to hear that you don't think you'll ever get your coins. Could you please tell us what went wrong so that we can try to make things better for you? We sincerely value your opinion and would love to help make your experience much better. Thank you for taking the time to let us know about your experience.

Posted 5 months ago

“In May i paid a £395 a first payment for Falkland Islands comemerative coin's. Having eventually after asking for return labels had them emailed to me and returned the coins. According to my account they received the coins on the 7 th June. After having returned from holiday i managed to talk to someone who said it would take a month to get my £395 back. Early July i noticed i had credit of £395 in my account. So i thought any day now the money would appear back in my account no chance. I managed to talk to them again they seemed surprised that i wanted the money refunded to my Bank ! Which i requested. Three weeks later i no longer have any credit nor money. And of course i can not talk to anyone.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Alan. We really appreciate you took the time to let us know about your experience. We are sorry about what happened and that we weren't able to make things better for you. We will use this feedback to improve the service we offer and ensure that no one else has to go through what you did. We would like to apologize again and thank you again for bringing this to our attention.

Posted 5 months ago

“Spoke to somebody about 10 to 11 days ago dating I do not want this gold coin asked how can I send it back they told me they will send something to stick on the box so I can send it back instead I've had a bill for it and an extra £10 put on top for late I do not want the the coin because it's gold and I've already stopped all the rest coming to my house so please can you send me the sticker so I can send this coin back I have made more than 12 telephone calls today day from 9 no one one.has phone me back it's very bad service I'm sorry to say I don't want this coin how do I send it back please I'm getting very panicky and I'm ill 07940655525”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write us a review and give us feedback regarding your experience with The London Mint Office. We apologize that your experience was not to your satisfaction. We understand your need to return the gold coin and for the additional fees and costs associated with this. We appreciate your patience and for making more than 12 phone calls to support you. We are sorry for the lack of response time here. We will ensure this is addressed and ensure you that all efforts will be made to solve this issue. If there is anything else we can do to make this right, please do not hesitate to contact us again. Thank you again for your valuable feedback.

Posted 5 months ago

“Forget the free coin offer , you will be Lucky if it arrives. Yours Robert Irvine”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Robert! We really appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered with the free coin offer - we understand how frustrating that must have been for you. Is there anything else that we can do to make things right? We'd love to hear your thoughts! Thanks again!

Posted 5 months ago

“2/2 OK this gets much worse; Having read previous reviews I went to check if any further charges had been taken, and to my horror, 10 days later a sum of almost £18 was taken for a 2nd order I did not even make! I had to phone the company LMO who tried to tell me I had made a 2nd order for this “gold layered” Elvis coin, yet this wasn’t my doing - having asked my grandmother, she confirmed she never received a 2nd coin. I have had to cancel the card I used to make the first and only transaction to stop them taking any more sums of money without my prior authorisation. My grandmother and I were, you could say, a bit naive, probably, to the fact that the minute you bought the £2.50 p&p / free Elvis coin you automatically signed up to receive the whole collection. However, neither she nor myself saw any small print or extra information regarding additional charges. It’s a bit naughty of LMO, people need to know what they’re really buying and paying out for!”

Helpful Report

Posted 2 years ago

Thank you so much, Helen, for your honest and open feedback. We apologize for what happened to you and your grandmother and we are truly sorry for the unauthorised charges that have been taken out of your account. We understand your frustration and we'll work harder to make sure that our customers are aware of the terms and the extra fees associated with the purchase. We sincerely appreciate you taking the time to let us know about your experience. We are always striving to provide the best service possible, and we'd love to hear any suggestions you may have about how we could improve. Thank you for your feedback and we hope you can give us another chance in the future.

Posted 5 months ago

“Ordered a single George and the Dragon sovereign which still hasn't arrived. However a member of staff rang to ask if I'd received it. Whilst on the phone he mentioned a double sovereign. I Expressed an interest but DID NOT order it. A couple of days later a double sovereign arrived at £2000+ The single on has not been received. I Cannot get hold of them either by e-mail or telephone. However I believe it is the law that if you do not order an item but it is sent to you and you have tried to return it you can keep it! So I am and I've told them so too”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback, Katie. We apologize for the experience you have had with The London Mint Office. We understand that you ordered a single George and the Dragon sovereign and it still hasn't arrived. Additionally, you have received a double sovereign which was not ordered. We apologize for the inconveniences you have encountered and we will do our best to resolve this issue. Please do not hesitate to reach out if you have any further concerns or if you require any assistance. We appreciate your patience and understanding.

Posted 5 months ago

“Read all the bad reviews before you go ahead and I mean all there are hundreds on different sites and forums. YOU HAVE BEEN WARNED..”

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Posted 3 years ago

Thank you so much for taking the time to let me know about your experience with The London Mint Office! I'm sorry that you weren't satisfied with the service. I appreciate you bringing this to my attention, as your feedback helps us strive for better customer satisfaction. Is there anything else you would suggest to help us improve our service? We would greatly appreciate it!

Posted 5 months ago

The London Mint Office is rated 3.5 based on 418 reviews