The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Write Your review

Tell us how The London Mint Office made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had dealings with this company 5 years ago. They do pester you with sales calls. They don't like it when you return items ( I returned special tracked delivery, costly) and they do sent out items you do not request. This is 100% a crooked company that appears to be getting worse. To all the people who have suffered I sympathize. The real question is why after years of this despicable behaviour are the still trading. I would suggest people power.... form some kind of action forum against them and force the powers that be to stop this legalised form of gangsterism and extortion.... united we stand, divided they win.”

Helpful Report

Posted 1 year ago

Thank you so much for your review of The London Mint Office. We're really glad to hear that you had a positive experience and are pleased that we were able to help make your collector piece so special. We strive to provide an excellent service to all of our customers and your feedback only serves to reinforce that strategy. It's always great to hear from satisfied customers like yourself and your input is highly valued. If there's anything else we can do to make your experience even better, please don't hesitate to get in touch. Thanks again for your positive review.

Posted 4 months ago

“Still waiting for an order placed awhile ago (war poster ingot)”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback, Anthony! We truly appreciate it. At The London Mint Office, we strive to make every customer happy. We are pleased to hear that it seems like we have done just that for you. We believe that the quality and authenticity of our coins are unparalleled. If there is anything else we can do for you in the future, please don't hesitate to reach out. We would be more than happy to help.

Posted 4 months ago

“Good service and quality products.”

Helpful Report

Posted 5 years ago

Thanks so much for your positive feedback, Darren! We're delighted to hear that you had such a great experience with us at The London Mint Office. We strive to make our customers happy, and we're pleased to see that we have achieved this with you. Please do not hesitate to reach out to us if you need any help or further assistance in the future. Thank you!

Posted 4 months ago

“Ok....so, I am a genuine customer, and it is my first time using the company following their recent tv advertising campaign, and period of Remembrance. I ordered the 'free' Battle of Ypres Coin via their website. The process to get to the 'free' Coin, and to get to the point of purchase was very frustrating, as it is clearly designed to tempt and persuade the viewer/customer to purchase many other items that are not free, on the way. The 'free' Coin is the 'hook' to get you to the site, which I get, and although frustrating, I understand they are in it to make as much profit as they can.....The greater number of 'free' coins that can be turned into additional purchases at the time, as well as generating future sales, the better for them. So, as the saying goes you don't get anything for free. If the worst you have to go through is working your way through the maze of offers in order to get to purchase the 'free' Coin, then I think it is actually a fair, understandable negotiated transaction. I knew from the outset that I only wanted the 'free' Coin, and although the offers are very tempting, I stuck to my guns (no pun intended) and got through to the end, at which point I processed the payment for P&P, unticked/ ticked any boxes in order to avoid (hopefully!) any future offers, info or email subscription etc. Ok, still with me, I hope!? So.....I received the coin after only a couple of weeks. The first thing that surprised me initially, and then caused some confusion, as well as scepticism, was how the Coin arrived. I assumed, having ordered the 'free' Coin, and only that, I would receive just the Coin in a small plastic cover (how you used to get 'one off' Collectable coins back in the day)., but it came well packaged, and supplied in a really very nicely designed cardboard pack, with archive pictures, and lots of information relating to the subject matter. The 'free' Coin sits within a plastic surround, at the top of the pack, with 4 empty plastic holders for other Coins to be added. Ever the sceptic.....I thought 'ok so clearly they want me to buy the rest'. Initially I left it, thinking I knew I hadn't signed up to anything extra, but soon started to wonder if I had missed 'the catch', and so I decided to reseach reviews. There is a lot of paperwork/ offers sent with the 'free' Coin and pack, which after reading several times, left me confused and unsure, if I was being conned into being sent and or committed to purchasing the 'other' Coins. So.....now the important bit, for anyone in my position, and possibly confused, worried etc after reading all the 'it's a scam' reviews, and worrying stories of being sent unwanted coins and or charged for them etc. I decided to ring the company's Customer Service Team, which is provided as part of the pack/ paperwork provided. I got through on the number straight away, and was held as the only caller in line for a couple of minutes. I spoke directly with Aled, who confirmed my name and address, before confirming my order at their end. I was pretty blunt and avised that I was calling as a customer who had only wanted the 'free' Coin from the outset, with no desire to receive and or purchase any others in the collection, or any others available from the company. I said that I had read a lot negative reviews accusing the company of scamming, effectively conning people into being sent further coins and or being made to purchase coins they didn't want or expected to receive......Aled confirmed with me straight away that he could see that I had not assigned up to, or for, anything else other than the 'free' Coin and that that was all I would be receiving. He assurred me that all the paperwork and offers sent with the pack were only offers, which I had the choice of either ignoring or buying, confirming that nothing would be assumed on their part, and that I would not be sent anything further, no random coins, or coins in the same collection. He went on to guarantee and assure me, that if I make no further contact with them I will receive 'nothing' further from them. Again, being a sceptic, I laboured the point, and each time Aled continued to assure me, and confirm the advice heof had given. Now......as they say, 'the proof will be in the eating', so we shall see if this is to be the case. I will follow up on this review to either increase the star rating because it was, and is ligit......or decrease the stars and inform, if it is all rubbish and a con.....I do hope it is not the latter! In summary, for now the 'jury is out' but what I would say, is if you are in 'any' doubt or are confused, don't just hope for the best and ring them directly to discuss, challenge and or confirm what you want and expect......The free phone number for their Customer Care Team is 08081782373 James S. Ulster”

Helpful Report

Posted 6 years ago

Thanks so much for your fantastic review of The London Mint Office! We are delighted to hear that our products and services have made you a satisfied customer. Our goal is to always ensure that our customers have a positive and enjoyable experience, so we are thrilled to hear your feedback. If you ever need any help or support, we are here to assist; please do not hesitate to reach out. Thank you again for your kind review.

Posted 4 months ago

The London Mint Office is rated 3.5 based on 418 reviews