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The London Mint Office Reviews

3.5 Rating 419 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

3.5

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

The London Mint Office 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading the reviews I don't think I'll ever get my coins.”

Posted 1 year ago

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Thank you so much for your feedback of The London Mint Office. We appreciate that you took the time to share your experience, and we apologize for any issues that you encountered. We are sorry to hear that you don't think you'll ever get your coins. Could you please tell us what went wrong so that we can try to make things better for you? We sincerely value your opinion and would love to help make your experience much better. Thank you for taking the time to let us know about your experience.

Posted 5 months ago

“As per the majority of these comments, I naively made a purchase. LMO keep on bombarding me with sales calls and mailing more products that I have not requested! I’ve returned two products using Royal Mail next day guaranteed tracking service to ensure the products were returned to the appropriate destination. A week later I receive an invoice demanding payment and with the threat of a £10 fine on top! Avoid like the plague! Does anyone have any helpful suggestions on how to stop this company sending me any communications? I have sent several emails to their customer care team requesting my information be deleted. They’ve replied according to GDPR it will take 30 days before they will reach a decision.”

The London Mint Office 1 star review on 20th August 2022

Posted 1 year ago

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Thank you very much for your feedback, Qadir. We really appreciate you taking your time to share your experience with us. We apologize for the issues you have faced with our service. It appears that you have been bombarded with sales calls and mailings from us, even after returning two products. We are sorry about this and we are currently doing our best to find a solution to prevent this from continuing. Moreover, we truly apologize for the invoice and the threat of a £10 fine. We understand why this may be cause for concern and do not want to cause you any more trouble. We are doing whatever we can to have the issue solved as quickly as possible. If you have any suggestions, please feel free to share them with us. We'd love to hear your thoughts on how we can make things better. Thank you again for your review.

Posted 5 months ago

“In May i paid a £395 a first payment for Falkland Islands comemerative coin's. Having eventually after asking for return labels had them emailed to me and returned the coins. According to my account they received the coins on the 7 th June. After having returned from holiday i managed to talk to someone who said it would take a month to get my £395 back. Early July i noticed i had credit of £395 in my account. So i thought any day now the money would appear back in my account no chance. I managed to talk to them again they seemed surprised that i wanted the money refunded to my Bank ! Which i requested. Three weeks later i no longer have any credit nor money. And of course i can not talk to anyone.”

Posted 1 year ago

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Thank you so much for your feedback, Alan. We really appreciate you took the time to let us know about your experience. We are sorry about what happened and that we weren't able to make things better for you. We will use this feedback to improve the service we offer and ensure that no one else has to go through what you did. We would like to apologize again and thank you again for bringing this to our attention.

Posted 5 months ago

“Spoke to somebody about 10 to 11 days ago dating I do not want this gold coin asked how can I send it back they told me they will send something to stick on the box so I can send it back instead I've had a bill for it and an extra £10 put on top for late I do not want the the coin because it's gold and I've already stopped all the rest coming to my house so please can you send me the sticker so I can send this coin back I have made more than 12 telephone calls today day from 9 no one one.has phone me back it's very bad service I'm sorry to say I don't want this coin how do I send it back please I'm getting very panicky and I'm ill 07940655525”

Posted 1 year ago

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Thank you for taking the time to write us a review and give us feedback regarding your experience with The London Mint Office. We apologize that your experience was not to your satisfaction. We understand your need to return the gold coin and for the additional fees and costs associated with this. We appreciate your patience and for making more than 12 phone calls to support you. We are sorry for the lack of response time here. We will ensure this is addressed and ensure you that all efforts will be made to solve this issue. If there is anything else we can do to make this right, please do not hesitate to contact us again. Thank you again for your valuable feedback.

Posted 5 months ago

“Forget the free coin offer , you will be Lucky if it arrives. Yours Robert Irvine”

Posted 1 year ago

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Thank you so much for your feedback, Robert! We really appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered with the free coin offer - we understand how frustrating that must have been for you. Is there anything else that we can do to make things right? We'd love to hear your thoughts! Thanks again!

Posted 5 months ago

“Myself, my son and my mum all ordered a jubilee coin, as seen on TV, at the end of May. To date, we have not received this. I emailed them and the reply was they are inundated by with orders. The promise was in this was to be dispatched on 28 days. It is now 13th July and nothing. Is this a scam? I know it's only £2.50 each, but how many thousands of people have paid up and not received the goods”

Posted 1 year ago

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Thank you so much, Linda, for taking the time to review The London Mint Office. I apologize for the inconvenience and delay you have encountered with your order. It's unacceptable that yourself, your son, and your mum have not received your Jubilee coin after placing the order in May. In addition, it's also alarming that your email was responded to with an answer that they are inundated with orders. I understand your frustration in this situation, and we want to make sure that moving forward, this kind of problem is avoided. Please don't hesitate to reach out if there is anything we can do to make things right. We value you as a customer and your satisfaction with our service is important to us. Thank you again for bringing this to our attention.

Posted 5 months ago

“Trying to return an item. Called number as asked to do so if wish to return have called and left number for call back service. No joy. I'll be returning with proof of postage. Terrible service.”

Posted 1 year ago

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Thank you for taking the time to let us know about your experience, Victoria. We apologize for the hassle you’ve been through trying to return an item. We pride ourselves in providing excellent service and we want to do whatever we can to make it right. Could you kindly tell us more about your experience? We would really appreciate to have the chance to figure out a better solution.

Posted 5 months ago

“2/2 OK this gets much worse; Having read previous reviews I went to check if any further charges had been taken, and to my horror, 10 days later a sum of almost £18 was taken for a 2nd order I did not even make! I had to phone the company LMO who tried to tell me I had made a 2nd order for this “gold layered” Elvis coin, yet this wasn’t my doing - having asked my grandmother, she confirmed she never received a 2nd coin. I have had to cancel the card I used to make the first and only transaction to stop them taking any more sums of money without my prior authorisation. My grandmother and I were, you could say, a bit naive, probably, to the fact that the minute you bought the £2.50 p&p / free Elvis coin you automatically signed up to receive the whole collection. However, neither she nor myself saw any small print or extra information regarding additional charges. It’s a bit naughty of LMO, people need to know what they’re really buying and paying out for!”

Posted 2 years ago

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Thank you so much, Helen, for your honest and open feedback. We apologize for what happened to you and your grandmother and we are truly sorry for the unauthorised charges that have been taken out of your account. We understand your frustration and we'll work harder to make sure that our customers are aware of the terms and the extra fees associated with the purchase. We sincerely appreciate you taking the time to let us know about your experience. We are always striving to provide the best service possible, and we'd love to hear any suggestions you may have about how we could improve. Thank you for your feedback and we hope you can give us another chance in the future.

Posted 5 months ago

“I purchased TWO Elvis Presley coins; one for my mum one for my vulnerable 90 yr old grandmother. I only ordered the 1st two I would pay 2.50 p&p for they did not want full sets. I have had to block several phone calls from London Mint Office since. Harassment to force you to buy more and spend tens of thousands on coins”

Posted 2 years ago

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Thank you so much Helen for taking the time to share your experience with us. We sincerely apologize for the harassment phone calls you have received from The London Mint Office in regards to your purchase of the Elvis Presley coins. We understand your intentions of buying two coins only and not a full set, and we apologize for our inability to accommodate to your wishes. We would like to make it up to you, so please let us know how we can make things better for you.

Posted 5 months ago

“I ordered a coin for my mum as a present it never turned up and when I enquired about it they refused to talk to me, as they said because it was in my mom‘s name they could only talk to her. Regardless of how many times I told them it was me that ordered it, made it paid for it they still refused to talk to me. Appalling customer service more never use them again.”

Posted 2 years ago

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Thank you for taking the time to review us, Tracy. We're sorry to learn about your negative experience with us. It's not fair that you were unable to speak with us about something ordered in your mother's name, and we apologize for the frustration caused by that. We want to make sure that we make it right, and would love to know what we can do. How can we better your customer experience with us?

Posted 5 months ago

“I've received a letter stating I owe 17.50p today, I only requested 3 2.50pence coins that were paid for, I will not be bullied into paying what I don't owe, and do not wish to receive anymore phone calls asking me to purchase anymore, clearly a con! Is arrassment and will take the matter further against you if it happens again.”

Posted 2 years ago

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Dear Karen, Thank you so much for your review of The London Mint Office. We are sorry to hear about your experience and apologise for any distress caused. We take all customer complaints seriously and are disappointed that you have been asked to pay a sum you do not owe and that you have received unwanted phone calls. We would really like to make it up to you, so could you please tell us a bit more about what happened and how we can make it right? Once again, thank you for taking the time to write a review of The London Mint Office. Sincerely, The London Mint Office

Posted 5 months ago

“I purchure the strength and stay set bought out plus a silver half crown set. I paid over the phone a first installment then when I got the bill I paid the remaining owing,plus a first payment for the silver coin. On receiving the coin I also received a bill for the outstanding amount but paid by check the last two payment which has cleared from my account. I have now received a letter telling me I owe £23.31 for a paying not paid. After many calls I finale got through to a man who looked at it told me customer services would contact me in 48 hrs never did. I've received another letter i contacted the office again after waiting on the phone for around 30mins they answered explained all again I was rather irate by now I was told he would escullate to customer service they would be in touch still waiting. Its an horrendous service they keep billing you saying you haven't paid then have the nerve to keep adding £10 to your bill my bill that I have already paid has excullated to 43.64. You cannot get through at all to customer service they never answer. I will never by from them again. So avoid this company.”

Posted 2 years ago

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Thank you so much for sharing your experience with The London Mint Office. I'm really sorry to hear that you have had such an unpleasant and stressful experience. We strive to provide the best possible experience to all of our customers and it looks like we have failed in this instance. I apologize for any frustration and inconvenience caused. It is clear that we need to make some changes in order for us to provide a better service and we would really appreciate it if you could tell us where we could do better. We want to ensure that all our customers receive a fantastic service and unfortunately, on this occasion, it looks that you didn't get when you deserved. We really value your feedback and would like to thank you again for taking a moment to share your experience.

Posted 5 months ago

“Avoid these people and company and save your money. My mother bought the Elvis Presley coin set, not including the £400+ coin. Set was £149.99 and agreed to pay in 3 instalments. She made first payment via the phone and lady told her next one could be done via my mothers online account which she did on the second payment, both showing on her bank statement and internet banking. 3rd and last is due 15th of this month but this week she got a letter saying she hasn’t made no payments at all which is 100% a lie! Plus we have proof they were paid. She called LMO this afternoon to be given “oh the accounts department probably haven’t updated your account” then proceeds to ask if we had proof she paid. Are they seriously accusing her of lying? He said he would email accounts to update her account but I’m not holding my breath and she’s expecting another threatening letter demanding money they already have! If all fails, will be reporting them to ombudsman and trading standards.”

Posted 2 years ago

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Thank you so much for your review! We are sorry for the issues you experienced during the payment process. We want our customers to have a positive experience when shopping with us and agree that it shouldn't have happened like that. We are deeply sorry for the distress caused. We would like to make things right and you can help us to do so. Could you please provide us more details (e.g. order reference number, the date when the payment was done) via our customer service centre at customercare@londonmintoffice.org so that we can look into this and see how we can help you? Thank you again for your feedback.

Posted 5 months ago

“I have been trying to return a coin which I did not order for the last 2 months. They said that a return label was on its way. I am still waiting for a return label. In the meantime they are charging me for delayed payments. I will be seeking legal advice on this.”

Posted 2 years ago

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Thank you for letting us know about your experience with The London Mint Office. We appreciate you taking the time to reach out to us. We are sorry to hear that you have been trying to return a coin which you did not order, and have been waiting for a return label for the last two months. We can understand how disappointing this must have been for you and we apologize for any inconvenience caused. We would like to make things right, can you tell us how we can do so?

Posted 5 months ago

“Thought I was getting a free coin and had ti pay 2.50 for postage. When the transaction went through found out I was charged gor a princess Diana coin that I dis not request. I cancelled the card transaction. A couple of weeks later they sent me the coin on approval. I gave tried to contact them via phone and email but have been unable to contact them for a return prepaid envelope. I have stated that I was misled in the email yo them but they still have not replied. They should be pulled up on this but just seem to continue conning people.”

Posted 2 years ago

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Thank you for taking the time to share your experience with The London Mint Office, Faye. We apologize for any inconvenience regarding the confusion about your order and the charges you experienced. We also apologize for the lack of response from our Customer Service team. We'd like to make this right. Is there any way we can help resolve your situation? Again, we appreciate you bringing this to our attention and apologize for any confusion or frustration.

Posted 5 months ago

“The London Mint Office has been conning my grandmother for years selling her worthless commemorative coins. She is a 93 year old vulnerable lady and they just will not leave her alone. Aggressive sales tactics and allowing her to build up tens of thousands of pounds of debt are amongst some of her negative experiences. DO NOT BUY FROM THE LMO!!”

Posted 2 years ago

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I'm sorry to hear about your negative experience. We appreciate your feedback and will take it into consideration for future improvements.

Posted 5 months ago

“Waiting 8 weeks ,still not received coin ,,rang three times ,got the usual excuses ,would never use ,The london mint office again .”

Posted 2 years ago

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Dear Lynden, We would like to express our sincere gratitude for taking the time to share your experience with The London Mint Office with us. It's customer feedback like yours that keeps us focused on improving our performance and services. We are so sorry to hear that you had to wait 8 weeks and still not received the coin you ordered. It's also unacceptable that you had to ring three times and got the usual excuses. We understand that this experience has left you frustrated and you have decided to never use The London Mint Office again. We truly apologize for the disappointing experience you had with us. We take feedback very seriously and would really appreciate if you could tell us what exactly went wrong and how can we make things better. Thank you once again for your review and feedback. Best regards, The London Mint Office

Posted 5 months ago

“Absolutely rubbish company. Ordered 1 for my daughters collection, received 2 which I did not order, they said I did. Paid for 1 then got emails demanding second payment I wanted to return, 'return at my expense!' in the end I'v paid for it less hassle. Note.. this happened in a previous order, again I paid for 2 when I ordered 1. Not only that I was repeatedly asked for a payment after I paid for both. It took me numerous emails to get them to eventually reply stating yes I had paid. I would avoid at a cost. I won't be using again.”

Posted 2 years ago

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Thank you for taking the time to share your experience with us at The London Mint Office. We are sorry to hear that you experienced difficulty when trying to return your order and apologise for the inconvenience caused. We understand that this has happened on two occasions now, and would love to hear more about what happened and how we could have done things differently. We value customer reviews and feedback very highly and take them into account when rolling out improvements. We take this opportunity to thank you for your review and if you are willing to, please contact us at customercare@londonmintoffice.org so we can learn more about your experience and pledge to make it right. Thank you again for taking the time to give us this valuable feedback.

Posted 5 months ago

“Still waiting for the order I placed. (Elvis coin)”

Posted 2 years ago

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Thank you so much for writing a review of your experience with The London Mint Office. We are sorry to hear that you are still waiting for your Elvis coin order. Your feedback is valuable and very important to us, as we strive to provide the best customer service to all of our customers. We would love to hear any suggestions on how we can make things better for you. Is there anything we could do to improve the speed with which you receive orders? What else could we do to make sure we provide you with the best customer service? Thank you again for taking the time to write this review and for allowing us the opportunity to make things right.

Posted 5 months ago

“I had to chase up a collection after 3 months of having paid in full. It appeared that they'd got the money, but no order. Eventually received after difficulty trying to contact them. I'm now chasing again for a friend who'd ordered a coin (Elvis gold plated) using the phone number on the full page advert from the Sun. He's never received the coin but has a threatening invoice for the outstanding amount, also informing of extra£10 charges if they contact him again. I used the freephone number and was cut off as I didn't want to leave the name and number of my friend. I tried the account payment line number, left my name and number but got no reply. Email got an automated reply and after 6 working days (10 days after sending) still nothing. I've left yet another message giving 2 different contact numbers and stating that they've got my email address. Totally fed up, disillusioned and don't recommend them. I won't be having any further contact once this situation is resolved”

Posted 2 years ago

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Thank you so much for your feedback, S. I'm sorry to hear about the issues you experienced when trying to contact the London Mint Office. I would like to apologize for the difficulties you have had and appreciate you taking the time to share your experience. I will definitely look into the issues you have raised and find out what happened and how we can improve our service. I'm sorry again your experience wasn't the best and understand your disappointment. If we can do anything to make it right please let us know. Thank you once again.

Posted 5 months ago

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The London Mint Office is rated 3.5 based on 419 reviews