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The London Mint Office Reviews

3.5 Rating 418 Reviews
64 %
of reviewers recommend The London Mint Office
Company Reviews Metrics
3.5
Based on 418 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
BriantLLB
Verified Reviewer
“I have bought a couple of Gold coins and a few commemorative coins. The gold coins one is a genuine Isle of Man 1/20th Gold Angel and a Gibraltar 1/4 Sovereign. Both are legal tender in their respective locales. The commemoratives are also authorised by Gibraltar and may well not be worth the money paid but they are pretty and my grand daughter who is 4 will love them, which makes them priceless. The gold coins are certainly worth the money and cost not much less than the spot price of the gold content and so will soon be worth more than I paid for them for the gold alone. The Angel is 1.55g 999.9 fine gold and the 1/4 Sovereign 1.99g 916.7 fine gold. Both coins have the image of King Charles III and since his reign is destined to be short their value is likely to increase beyond the gold price.”
Helpful Report
Posted 1 month ago
Thank you, BriantLLB, for your 4-star rating of The London Mint Office! We are thrilled to hear that you have purchased some gold coins and commemorative coins from us. It's great to know that you have acquired authentic pieces like the Isle of Man 1/20th Gold Angel and the Gibraltar 1/4 Sovereign, which hold legal tender status in their respective locations. We understand that the commemorative coins may not have a significant monetary value, but their sentimental worth, especially for your 4-year-old granddaughter, is truly priceless. Once again, thank you for your positive feedback and for choosing The London Mint Office. We greatly appreciate your support, and we hope to serve you again in the future.
Posted 1 week ago
M. Elder
Unverified Reviewer
“Polite and well written emails”
Helpful Report
Posted 5 years ago
Thank you so much for providing such a positive review of The London Mint Office. We really appreciate your 4 star rating and are delighted to know that everything went smoothly. We strive to provide the best services to our customers, and your feedback helps us improve our services. Thank you again for your kind words.
Posted 5 months ago
Mrs Tracey L Thomas
Verified Reviewer
“The coin I ordered arrived very quickly and is beautiful”
Helpful Report
Posted 5 years ago
Thank you for your review, Mrs! We are delighted to hear that you have given us a 4 star rating for The London Mint Office! We are also pleased to learn that you were pleased with the speed of delivery for the coin you ordered and that it is beautiful. Thank you for your kind words!
Posted 5 months ago
Leigh Hemmings
Unverified Reviewer
“Still waiting for my last order”
Helpful Report
Posted 5 years ago
Thank you for your positive 4-star rating, Leigh! We are pleased that you enjoyed your experience with The London Mint Office. We apologize for any waiting with your last order, and we are doing all we can to fulfill it for you as quickly as possible. Thank you for your patience!
Posted 5 months ago
Anonymous
Unverified Reviewer
“Selling products of very high standard, The London Mint Office offers value for money backed up by a very efficient service. I would seriously recommend this company based on the experiences I have received over the last few years.”
Helpful Report
Posted 5 years ago
Thank you so much for your 4-star rating of The London Mint Office! We are so proud that our products have been able to meet your expectations. Selling products of very high standard, the London Mint Office offers value for money backed up by a very efficient service. We really appreciate you taking the time to share your experiences over the last few years, and we hope they continue to be nothing but positive. Thank you again!
Posted 5 months ago
John Hughes
Unverified Reviewer
“Great Service As Always”
Helpful Report
Posted 5 years ago
Thank you John for giving The London Mint Office a 4 star rating! We appreciate your feedback and it makes us happy to know you had a great customer service experience with us. Thank you for your ongoing support - Great Service As Always!
Posted 5 months ago
Linda G Smith
Unverified Reviewer
“Celebrating 50 years of the 50p with 2019 kew gardens would be happy to be notified when/ if any more sets released including kew gardens. They do notify other releases I have been collecting for many years .”
Helpful Report
Posted 5 years ago
Thank you, Linda, for the 4 star rating for The London Mint Office! We appreciate the high rating and are so glad you are enjoying our products. We are glad to hear that you have been collecting with us for so many years. We would be happy to notify you of any new releases that may include the 2019 Kew Gardens 50p set. Thank you for your continued support!
Posted 5 months ago
Anonymous
Unverified Reviewer
“Happy with my purchase and delivery.”
Helpful Report
Posted 5 years ago
Thank you very much for your 4 star rating of The London Mint Office! We're delighted to hear that you were happy with your purchase and delivery. We always strive to deliver the highest quality service to our customers, and we're glad that you were satisfied with your experience. Thank you for choosing us.
Posted 5 months ago
Paul Harcombe
Unverified Reviewer
“Good communication and service”
Helpful Report
Posted 5 years ago
Thanks Paul, we're delighted to hear that you had a good experience with The London Mint Office! We're especially glad that you found our communication and service to be good.
Posted 5 months ago
Dent
Unverified Reviewer
“Received limited edition coin, although later than expected. The coin is beautiful and lives up to the marketing, I guess the over subscription caught them off guard. I was kept informed of the delay along the way, but nevertheless missed the milestone I had set in which to present the coin, so now I'll have to do it differently. The difference between 4 and 5 stars.”
Helpful Report
Posted 5 years ago
Thank you for your 4 star rating of The London Mint Office, Dent! We appreciate your feedback and understand your frustration with the delay. We are so glad that the coin lived up to your expectation and that you were happy with the quality. We will aim to provide the best service we can in the future and ensure any delays are kept to a minimum. Thank you again for your rating!
Posted 5 months ago
Neil
Verified Reviewer
“Ordering coins is easy and fast Know problems what's so ever.”
Helpful Report
Posted 5 years ago
Thank you Neil for your 4 star rating of The London Mint Office! We are glad to hear that ordering coins was such a smooth and easy process, and that you experienced no problems whatsoever. We value your feedback and your kind words and appreciate your business.
Posted 5 months ago
Tony Tremarco
Unverified Reviewer
“Supplied exactly what I ordered promptly and efficiently”
Helpful Report
Posted 5 years ago
Thank you so much for the 4-star rating, Tony! We appreciate your kind words regarding our services; it's always our pleasure to provide our customers with exactly what they ordered in a timely and efficient manner. Thank you for shopping with The London Mint Office!
Posted 5 months ago
Les Mangan
Unverified Reviewer
“Very good service no problems at all nice to deal with”
Helpful Report
Posted 5 years ago
Thank you so much for your four star rating of The London Mint Office. We are so happy to hear that you had great customer service with us and that you had no issues. We appreciate your kind words and are so glad you had a pleasant experience.
Posted 5 months ago
Geoff Edwards
Verified Reviewer
“Very easy to use website and ordering process .The selection and quality of merchandise is first class.Communication was very good. Delivery time was very good well packaged”
Helpful Report
Posted 5 years ago
Thank you so much Geoff for your 4 star rating of The London Mint Office! We greatly appreciate your feedback; we're glad to hear that you found the website and ordering process to be very easy to use, and that you were satisfied with the selection and quality of merchandise. It's also great to hear that communication and delivery time was very good. We strive to provide good service and thank you for being a valued customer!
Posted 5 months ago
Bob
Unverified Reviewer
“Easy to use purchasing options, good quality products at sensible prices. Good service, and prompt response to orders. Overall, a good company.”
Helpful Report
Posted 5 years ago
Thank you so much for rating The London Mint Office with 4 stars! We're so glad that you found our easy to use buying options, high quality products at sensible prices and good customer service and prompt response to orders to be top-notch. It's great to hear that you have such a good overall experience with our company.
Posted 5 months ago
Jimmy
Verified Reviewer
“Pleased with the service I received and the coins are really good. One downfall is I am on benefits being disabled and money is tight so it was a shock after 4 or 5 days after receiving my coins I had a bill for overy £60 and a message saying payment overdue. What happened to the 14 days I was meant to get.”
Helpful Report
Posted 5 years ago
Thank you for the 4 star rating, Jimmy! We appreciate your feedback and are glad to hear you were pleased with the service you received. We apologize for the financial shock you experienced, and want to assure you that the 14-day grace period for payment is in effect. If you have any further questions about your payment timeline, please do not hesitate to contact us.
Posted 5 months ago
Hilary
Verified Reviewer
“A lovely coin and very good service but as a pensioner wish I could afford to add more to the collection. Will have to keep saving up and hope there are some reasonable offers”
Helpful Report
Posted 5 years ago
Thank you Hilary for your 4 star rating of The London Mint Office. We are glad that you are enjoying your lovely coin and appreciate the feedback on our service. We hope you can find some good offers that allow you to add more to your collection soon!
Posted 5 months ago
Jacqui
Unverified Reviewer
“Just ordered the new flanders coin- Can't wait for it to arrive!!”
Helpful Report
Posted 5 years ago
Thank you so much for your 4 star rating of The London Mint Office, Jacqui! We really appreciate your feedback. We are so excited that you have just ordered the new Flanders coin - we can't wait to hear when it arrives!
Posted 5 months ago
Anonymous
Verified Reviewer
“London Mint office are generally good but unfortunately they fall down when someone is on holiday or ill. It took 1 calendar month to receive the returns label for an item and in that time they sent me the payment documents.”
Helpful Report
Posted 6 years ago
Thank you for your 4-star rating of The London Mint Office! We really appreciate your feedback and apologize for the inconvenience caused due to holiday or illness of staff members. We try our best to provide the best customer service possible and we're glad that you received the payment documents. We are sorry that it took one calendar month to receive the returns label for an item and we are definitely working on improving our customer experience. Thank you again for your feedback.
Posted 5 months ago
Mrs Thompson
Unverified Reviewer
“I've shopped with the London Mint a few times now I started off with the Queens birthday coin as a royal enthusiast it was perfect, I then got the Hastings coin for my grandson who loved it! And it was a great way to help tell the story of Hastings near where we live. I do hope they bring more things out to inspire younger people to be interested in coins.”
Helpful Report
Posted 6 years ago
Thank you Mrs. for your 4 Star rating of The London Mint Office. I'm glad to hear you've had a positive shopping experience with us, and that you've been able to commemorate and preserve special moments with coins. We appreciate your taking the time to rate us, and we hope to continue to offer more inspiring coins and other items to delight both you and your grandson.
Posted 5 months ago
The London Mint Office is rated 3.5 based on 418 reviews
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