Name: The London Mint Office
Rating: 3.53

“Ordered a free coin and paid the postage in 2023. Since then have received texts asking for £2.50 overdue postage. Have sent texts asking to stop but to no avail! Keep well clear of this company it’s not worth the hassle for a free coin!!”

Helpful Report

Posted 4 weeks ago

Dear Rod,Thank you for taking the time to share your experience with us regarding The London Mint Office. We truly appreciate your feedback and apologize for any inconvenience caused by the issues you encountered. We understand how frustrating it must be to receive texts asking for overdue postage charges even after paying the initial postage in 2023. We sincerely apologize for any confusion or inconvenience this has caused you. Rest assured, we take your concerns seriously and are committed to resolving this matter promptly. To ensure we address this issue effectively, we kindly ask for your assistance. Could you please share further details regarding your communication in regards to the postage charges? We would like to investigate the situation thoroughly and rectify any miscommunication or oversight on our part. Improving our customers' satisfaction is of utmost importance to us, and we genuinely appreciate your help in making things better. Your feedback plays a crucial role in our efforts to enhance our services and prevent similar incidents from occurring in the future. We value your support and encourage you to reach out to us directly so that we may address your concerns promptly. Once again, we extend our apologies for the inconvenience caused, and we look forward to making things right. Thank you for your understanding. Best regards, Tanith, Customer Experience Manager

Posted 2 weeks ago

“Complete scam!!! Don't fall to it. After receiving a false "legal tender" coin, I kept receiving mor eand more, asking for payment. Which none of them were requested. After waiting over 20 min I received a promise to get a return label for the unwanted coin. After 15 days another coin showed up with more money claimed. AVOID AT ALL COST”

Helpful Report

Posted 1 month ago

Dear Reviewer, Thank you so much for taking the time to share your feedback regarding your experience with The London Mint Office. We truly appreciate your honesty and apologize for the incredibly frustrating situation you encountered. At The London Mint Office, we strive to provide a reliable and exceptional service to all our customers, and we sincerely regret that we fell short of your expectations in this instance. We highly value your feedback, and we would love to learn more about your experience in order to make things right. If you could please let us know how we can improve and rectify this situation for you, we would be tremendously grateful. Your satisfaction is of utmost importance to us, and we genuinely want to ensure that your concerns are addressed and that we can restore your confidence in our services. Thank you again for bringing these issues to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make it right for

Posted 2 weeks ago

“My vulnerable partner with mental health issues has been fooled, after receiving the free coin she agreed to upgrade the cion to gold, Yip you guessed then days later the salesman was back on the phone selling them another coin. I'm extremely upset how cold calling in this day and age is still legal. Ready these threads gives me the fear as it looks like they may receive a coin every month....... My partner is so stressed at the cost of these coins, they barely have enough money to buy food all week never mind buying coins that they don't need”

Helpful Report

Posted 1 month ago

Dear Geraldine,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any distress caused. It is never our intention to put our customers under stress or pressure to make unnecessary purchases. We sincerely apologize for any inconvenience caused. We value your input and would greatly appreciate any suggestions you may have for us to improve our services and ensure that similar incidents do not happen in the future. Please know that we are committed to resolving this situation and making things better for you and your partner. If there is anything we can do to rectify the issue or if you have any further concerns, please do not hesitate to reach out to us. We are here to listen and assist in any way we can. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us and we will take immediate action to prevent any recurrence. Kind regards, Tanith, Customer Experience Manager

Posted 2 weeks ago

“If I could put no stars I would, keep receiving emails asking me to pay for coins I never ordered. Scam stay away definitely need reporting.”

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Posted 2 months ago

“Had a high pressure salesman constantly ringing me to sign up for 'I don't know what'. At the time I agreed to anything to get rid of these people but I'm being haressed for a late payment and an additional £20 for the pleasure. What nasty holiday people they are. A shame to their name. Dreadful.”

Helpful Report

Posted 2 months ago

Hi John, We are so sorry to hear about your experience with our company. This is definitely not the level of service we strive for. We will take your feedback on board and work to improve our processes. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“Can't remember service so bad-i would like my money back-2nd time of asking. I've thrown out my previous purchase!!!!!-PATHETIC!!!”

Helpful Report

Posted 2 months ago

Hi James, We are truly sorry to hear about your experience with us. We strive to provide top-notch service to all our customers and regret that we fell short in your case. Please reach out to us again so we can make things right and restore your faith in us. Your satisfaction is important to us and we will do everything in our power to ensure your experience with The London Mint Office is a positive one. Thank you for your feedback and giving us the opportunity to improve. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“AVOID AT ALL COSTS!!! Prey on the vulnerable with mental health and learning difficulties. Paid the money after threatening letters arrived saying pay in 10 days or going to debt collection agencies!!!!! Paid in full via their banking sort codes. Told them to take my address off there making as the person in question is vulnerable….. I have had Email after email saying that there is payment issues. The money was paid in full. Have all receipts from bank and letters from them. I have contacted ACTION FRAUD. Also TRADING STANDARDS also the OMBUDSMAN…..”

Helpful Report

Posted 3 months ago

Good Morning, We are truly sorry to hear about your experience with The London Mint Office. This is definitely not the level of service we strive to provide. Your feedback is greatly appreciated and will be taken seriously to ensure that such situations do not occur in the future. Thank you for taking the necessary steps to report this issue, we hope it gets resolved swiftly. If there's anything else we can do to assist you, please do not hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“Incredibly scammers. Stay away from them. They keep sending coins and demand money afterwards. Incredibly bad company.”

Helpful Report

Posted 3 months ago

Hi Oguzhan, We're sorry to hear about your experience but rest assured, we are not scammers. At The London Mint Office, we strive to deliver high-quality coins to our customers and any misunderstandings can always be resolved. We appreciate your feedback and will work to improve our communication. Thank you for bringing this to our attention. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“My daughter ordered the Walt Disney 100 Years of Wonder coin and paid by PayPal. Money has left her PayPal account but no confirmation received from The London Mint Office. Tried contacting them but calls simply go to an 'automated recall service' and - of course - no return phone call occurs. One teary daughter as a result. I suggest avoiding this company as I can only assume it is a scam.”

Helpful Report

Posted 4 months ago

Good Morning, We're sorry to hear about the trouble your daughter has experienced with her order. Rest assured, we take customer satisfaction very seriously and we're dedicated to resolving this issue as quickly as possible. Our team will be more than happy to investigate this matter promptly and reach out to your daughter with a resolution, however we will need your daughters details to allow us to do this. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for bringing this to our attention and giving us the opportunity to make it right. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“Very bad company. They send you products and tell you payment is due. I have not even ordered what was sent to my address. Totally scam. Stay away.”

Helpful Report

Posted 4 months ago

Hi again Oguzhan, We apologize for any confusion or inconvenience you experienced. Please contact our customer service team so we can resolve this issue promptly. Your satisfaction is our top priority and we want to ensure you have a positive experience with us. Thank you for bringing this to our attention. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“If I could give 0 I would absolutely disgusting scam of a company, ordered in good faith a free coronation coin, had an email in June 2023 saying running late, nothing received by July told them to delete and cancel our account. Nothing heard from them tried to phone... nothing.. today they ring asking for payment? of what? never received anything so no £2.50 postage is due!... Im fuming that since June Ive been asking them to delete me and no response just a generic email someone will get back to you... I suggest deleting me before trading standard and fraud get involved Im jumping.”

Helpful Report

Posted 4 months ago

Good Morning Michelle, We are truly sorry to hear about your experience with us. This is definitely not the level of service we aim to provide and we apologize for any inconvenience caused. Please be assured that we take customer feedback very seriously and we will investigate this matter further to ensure it does not happen again in the future. Thank you for bringing this to our attention and we hope to rectify the situation for you as soon as possible. Your satisfaction is our top priority. Kind Regards, Tanith, Customer Experience Manager

Posted 2 months ago

“Ive had a account for years with them, but now am going to close it due to calls from their finance dept telling me to pay my bill when its not due, promises they will send a coin which they didnt and tried to charge me for, this after numerous calls them saying it will be removed off the account but hasnt, managers either lieing or not returning calls and the common one of sending coins out as next in the collection, not know it was a collection as they dont always show this. There are other companies who are far better and more professional than these out there !”

Helpful Report

Posted 4 months ago

Craig, thank you so much for taking the time to provide us with your detailed feedback and experience with The London Mint Office. We apologize for the inconveniences you have had to endure. We are deeply sorry for not providing the level of service you expect from us. We are grateful for your review and we hope it will encourage us to continuously improve our services. Your opinion matters to us and we would be thrilled if you could elaborate on how we could serve you better, as we take your comments very seriously. Again, thank you for letting us know about your experience.

Posted 4 months ago

“Unsolicited calls. Told them to cancel order, they did not. Tried to call on numbers given, no response. Sorry I ever used them”

Helpful Report

Posted 6 months ago

Good Evening, I'm sorry to hear about your negative experience. We appreciate your feedback and will take it into consideration for future improvements. The London Mint Office

Posted 5 months ago

“AVOID AT COST.”

Helpful Report

Posted 8 months ago

Thanks for taking the time to share your experience with The London Mint Office and for highlighting the issues that you experienced. We apologize that your experience was not as smooth as it should have been. We will definitely take your feedback to heart and endeavor to make things better for future customers. It's disappointing to know that you experienced issues like the unfavorable exchange rate and lack of product information. Can you tell us in detail what happened so that we can use your valuable feedback to make things better? We're eager to know how we can continue to improve our service.

Posted 5 months ago

“Very disappointed. I buy gold coin on march and get two silver ones insted my purchase. I try get correct coin from April and people ignore me and not answering for my emails. Definitely i never use London mint again”

The London Mint Office 1 star review on 25th June 2023

Helpful Report

Posted 10 months ago

Dear T, Thank you for providing us feedback about your experience with The London Mint Office. We regret to hear that you did not receive the gold coin you purchased in March, and that your emails were not answered. We apologize for the inconvenience and anger it has caused you. We pride ourselves on excellent customer service and would like to hear your suggestions for how we can improve. Can you please provide us with more information regarding your experience so that we can better understand what went wrong and take corrective action? Your feedback is important to us and we appreciate the time you have taken to let us know of your concerns. Thank you for your time and we look forward to hearing from you soon. Sincerely, The London Mint Office

Posted 5 months ago

“This is a scam company. Sent an unsolicited invoice asking for payment. I would never buy anything from as I know they sell complete overpriced junk. Read up on the company and they are trying to scam elderly people they picked on the wrong person. DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMER AND WILL KEEP PESTERING YOU FOR MONEY AND SENDING UNSOLICITED COINS, BEWARE AND BE WARNED!”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to let us know about your experience with The London Mint Office. We apologize for the inconvenience you have experienced and would love to get a better understanding of your experience in order to avoid similar issues in the future. We understand your concerns regarding the unsolicited invoice and the prices of the items the company sells. Could you please share with us more details about why you understand this company to be a scam, especially targeting elderly people? Additionally, is there anything we could do to make things better according to your experience? We take reviews like yours very seriously as they help us stay on top of our customer service game in order to make sure our customers have the best experience with us. Once again, thank you for your valuable feedback. Regards, The London Mint Office Team

Posted 5 months ago

“Absolutely ridiculous company, got a bill for 625 quid for a gold coin for the jubilee collection, the representative Rob phoned an said I could have the coin as long as I paid the first of 5 Instalments, I said I would think about it an if I decided to accept it I would call back, I chose not too as I couldn't afford the first installment of 125 pound. Rob however did say if I did decide I would have to pay at least 1 installment before it was sent. Now apparently the coin was sent without the 1st installment being paid... Obviously it never came an I've been bombarded with threatining letters an 10 pound fees on top... But when I finally spoke to them I said I didn't order the coin I never received this coin I was basically called a liar.. Rob told me it was policy to pay at least 1 installment before anything could be sent yet this arrogant rude disgusting woman said she couldn't comment when I referenced the official policy as some times they send coins without any installment , they say I've received an signed for it but 100% I havent.. The next joke is they are sending other coins that I don't want, I want to return these low value coins but ain't getting anywhere.. They don't listen an are taking money from my bank without authority to do so.. Stop sending coins I once again didn't agree too an stop bullying me.. Been forced to cancel my bank card to stop this thievery... Do not get involved with these rogue traders.. I will be reporting them to trading standards...”

Helpful Report

Posted 1 year ago

Nicholas, thank you for taking the time to share your experience with The London Mint Office. We are sincerely sorry for what happened and that we were unable to provide you with a positive customer service experience. We understand your frustration with the lack of communication and respect. We have taken into account your feedback regarding paying instalments before coins are sent and do not condone the behaviour of the representative you spoke to. We will make sure to take this into account to provide better service in the future. Please let us know what we can do to make it up to you and how we can ensure this does not happen again.

Posted 5 months ago

“After calls, e mails, Contact us forms and 2 sales only calls I am still waiting for my missing coins or someone to talk to me. Today at 11:14 laura on Messenger said "How can I help you".. I gave her my information and now 4 hours later - STILL no answer, just left hanging again. How is this company still in business, sales are everything but no customer service.”

Helpful Report

Posted 1 year ago

Thank you so much, John, for taking a moment to let us know about your experience. It is hugely appreciated! We are sorry for what happened. It sounds like nothing was received after multiple calls, emails, contact us forms and two sales only calls, and that now four hours later, Laura has still not returned your call. That is unacceptable. Please, can you tell us what can be done to make things better? We would really appreciate your input. Thanks again for taking the time to share your opinion.

Posted 5 months ago

“Avoid this company at all costs… I’ve paid regularly and up to date… constant demand letters and threatening debt collection toon agency!!! I’m quite happy for the agency to see my regular payments made… bring it on!!!! Added £10 each time, utter disgrace of a company who you cannot get hold of… Cowboy and scam firm… stay well clear of… keep your money in your own pocket and buy elsewhere from a reputable company! I’m sure bbc watchdog and trading standards would love a debate on them publicly”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We regret that your experience with the London Mint Office has been so poor. We take customer feedback very seriously and are sorry to hear of the distress and aggravation caused by the constant demand letters and threatening debt collection tactics. We are grateful for your fidelity in making regular payments and would welcome the opportunity to improve our customer service processes to ensure this never happens again. We would like to invite you to contact us directly to discuss your experience and find the best way possible to resolve this for you. Thank you again for your valuable feedback - we are determined to make things better.

Posted 5 months ago

“I was sent out two of the same coin so sent one back, tracked, got proof of posting, and a few days ago received a letter for payment for the one coin already paid for by PayPal. I tried on a few occasions to call 3 numbers on the letters and receipts but never got through on any of them. I’ve communicated with a member of staff ( via email) who told me they haven’t received the sent back coin !! So to email proof of posting. Absolute mess going back and forth with them, plus I sent off for a Jubilee coin paid for in May, it’s come out of my account, but they told me it’s arrived at my house in July, no it hasn’t !!! Will not do business with them again total mess up !!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review The London Mint Office. We sincerely apologize for the issues you experienced, which is certainly not the standard of service we strive to provide. We really appreciate you bringing these issues to our attention, as it allows us to take steps to ensure these mistakes do not happen again. We are very sorry for the inconvenience caused to you and have tried to contact you to resolve the problems but to no avail. We would value feedback from you about how we could make things better. Thank you for your valuable input.

Posted 5 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews