I ordered a Winston Churchill commemorative coin silver colour but the folder it came in showed it was part of a collection which was gold colour. I phoned to request a return label and asked for it to be e-mailed so I could print it myself and return it sooner. I did not receive the label and received a demand for money i sent a typed reply on the back of this letter explaining what had happened and again requested a return label. I nect received a Final Demand and £10 late payment charge, with the threat of my being referred to a debt collection agency. I telephoned 3 times and after holding for 5 minutes each time I was asked to leave a message and my phone number. NOTHING. I do hope I am referred to a debt collection agency - at least they will listen and respond. If you receive advertising mail from them BIN IT! It is more hassle than ot is worth