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The London Mint Office Reviews

3.5 Rating 419 Reviews
64 %
of reviewers recommend The London Mint Office
Company Reviews Metrics
3.5
Based on 419 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The London Mint Office Reviews

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Anonymous
Unverified Reviewer
“Was pulled in by the fancy website and glossy advertising. Lot of effort has gone in to making it appear genuine. However for the prices, apart from the initial bargain, the rest of the coins are way over priced and not the gold I was led to believe. Very misleading. Will not be back for more.”
Helpful Report
Posted 5 years ago
We deeply regret that your experience did not meet your expectations. We are actively working on addressing the issues you've raised.
Posted 5 months ago
Anonymous
Unverified Reviewer
“The customer service from the London Mint Office is virtually non existant. They appear to happy place more orders than you were expecting, make false promises and deliver very little but demands for money. Buyer beware and do your own research before making the leap.”
Helpful Report
Posted 5 years ago
We apologize for any negative experience you had with us. Your feedback will aid us in improving and ensuring better customer satisfaction.
Posted 5 months ago
Anon
Verified Reviewer
“Very Poor Service Kept being sent threatening letters demanding money despite never receiving or requesting a coin. Their process appears "excellent" for taking your money but almost impossible to cancel. Their phones are not answered and no acknowledgement for letters or emails. Avoid”
Helpful Report
Posted 5 years ago
We're truly sorry for any inconvenience caused. Your feedback is valuable to us, and we'll use it to make necessary changes for the better.
Posted 5 months ago
David Munro
Unverified Reviewer
“I thought I had understood what I had to pay for and what came free obviously not .I think when printing details you must think of the not so clever people trying to buy and using there 1 finger to punch the key board mmm.The other thing is when sending out information on all coins new and not so new please put prices with them . Because you think to yourself I might what to buy that then you want to know how much straight away .Then you think I cant be bothered to search around to find out mmm bugger”
Helpful Report
Posted 5 years ago
We apologize for any inconvenience you may have encountered. Your feedback will help us identify areas that require improvement.
Posted 5 months ago
Martin Curren
Unverified Reviewer
“Evil people, my mother in law bought a coin set as an investment. They kept sending her more and more stuff unsolicited. She was getting threatening letters demanding money and at the same time more an more coins. She paid them with her savings as she was duped into believing she was in the wrong. One coin set she paid £2000 is only worth £78. most of the stuff she bought is worth nothing and the ones that have a value, only a third of what she paid. Praying on the old and confused. Capitalist company at its worst.”
Helpful Report
Posted 5 years ago
We're sorry for any dissatisfaction you experienced during your interaction with us. Rest assured, we take your feedback seriously and will address it promptly.
Posted 5 months ago
Helper
Verified Reviewer
“Dear Sir or Madam, CONSUMER PROTECTION FROM UNFAIR TRADING REGULTIONS 2008 In July I received from you: A coin. I would like to make it clear to you that I did not order this coin and it is therefore unsolicited. I will make the coin available for you to collect at your expense in the next 14 days, but after this time I will treat the coin as my own. Please contact me to arrange collection. Yours faithfully, C M Hardy”
Helpful Report
Posted 5 years ago
We apologize for any frustrations or inconveniences caused. Feedback like yours allows us to identify areas for improvement and enhance our services.
Posted 5 months ago
Alison
Verified Reviewer
“Avoid this company. They send out unwanted coins that have not been ordered and try to intimidate to get the money. They promise to send out packs to return unwanted coins, but they don’t arrive, they pretend that instalments have already been paid and they send out debt literature from the Financial Conduct Authority (FCA). The FCA have confirmed that they are nothing to do with them.”
Helpful Report
Posted 5 years ago
We regret that we didn't meet your expectations. Your feedback will assist us in making necessary adjustments to provide better service in the future.
Posted 5 months ago
Michael The Smart
Unverified Reviewer
“Just remember what everyone has ever told you ...NOTHING IS FREE... if you think it is you have a lesson to learn and these guys will teach you”
Helpful Report
Posted 5 years ago
We apologize for any negative experience you had with us. Your feedback is taken seriously, and we're committed to improving based on it.
Posted 5 months ago
Jordon Nelson
Verified Reviewer
“after 9 months of phone calls and emails i have had no reply, this company could not track surpossed orders sent via royal mail to my address. now i have had to pay £88 to a debt recovery service for items i had not requested by their subscription service it automatically signs you up to. ADVOID at all costs cause it will cost you”
Helpful Report
Posted 5 years ago
We're sorry for any inconvenience you faced. Your feedback will help us refine our processes and provide a more positive experience for our customers.
Posted 5 months ago
Dissapointed
Unverified Reviewer
“I ordered a coin on line and paid via my debit card I received the coin by post, it was advertised at £2.50 in an intro letter, but on line it was priced at £2.95. I paid online now they say they want payment via invoice but I have no invoice to pay with as I already paid why should I need one?”
Helpful Report
Posted 5 years ago
We're sorry for any inconvenience you faced. Your feedback will help us refine our processes and provide a more positive experience for our customers.
Posted 5 months ago
Audrey
Verified Reviewer
“Real value or redsel value are 1/10 og the LMO price (Except sone bait advertising) STAY AWAY”
Helpful Report
Posted 5 years ago
We apologize for any lapses in our service. Your feedback is important to us, and we'll use it to prevent similar issues from occurring again.
Posted 5 months ago
Anonymous
Unverified Reviewer
“Received a cointment I hadn't ordered”
Helpful Report
Posted 5 years ago
We apologize for any dissatisfaction you experienced with our service. Your feedback will guide us in making improvements to prevent similar situations in the future.
Posted 5 months ago
Anonymous
Unverified Reviewer
“we ordered one coin but recieved 2 and then 4 days later recieve 2 more and have no way of returning them on the paperwork it tells us we have 13 coming now”
Helpful Report
Posted 5 years ago
We're deeply sorry for any inconvenience you faced. Your feedback is invaluable to us, and we'll take it seriously to improve our services.
Posted 5 months ago
Colin Fawcett
Verified Reviewer
“I ordered some coins that I decided to return within the time period and have contacted them via telephone on numerous occasions for a returns label which they said they would send but still have not after weeks. Also emailed their customer care via form on their website but they have failed to even respond. Meanwhile they continue to request payment. Truly abysmal service.”
Helpful Report
Posted 5 years ago
We apologize for any negative experience you had. Your feedback helps us identify areas where we need to improve and provide better experiences in the future.
Posted 5 months ago
David Kershaw
Unverified Reviewer
“My wife has ordered and receives coins from the London Mint company in the past. She applied for what she thought was a free Battle of the Atlantic silver coin a first in a set which all came in a very fine presentation box. Low and behold it was not free, there was a £20 invoice attached. This company is a direct marketing company and has no link with the Royal Mint and their coins are reproductions. My wife's experience is that she was mislead by the marketing spiel and after reading many reviews it is clear that many more people are mislead into buying coins believing they are getting a good deal and an investment. If you read the reviews you will find many people have had a bad experience, stay clear of this company”
Helpful Report
Posted 5 years ago
We're sorry to hear that your experience was not up to the standards we strive for. Your feedback will assist us in addressing the issues you've highlighted.
Posted 5 months ago
PSF
Unverified Reviewer
“They dress up gold coins with a fancy box and a fake COA and call them Proof coins..when in fact they are Uncirculated coins made up to be something they are not. They buy them from the Royal Mint with no boxes or paper work, just the coin. Then they dress them up with all their false details. If they were Proof why would you sell them without all the original paper work and boxes from the Royal Mint.? It's a way of misleading the buyer, only the RM can sell them as a Proof coin with all the paper work (COA) and boxes. With the RM paper work it could add at least 30% to the value of the coin. The LM coins (gold) can only be viewed as UNCIRCULATED - NOT PROOF - ONLY A COIN WITH ALL THE PARER WORK FROM THE RM CAN BE CLASSED AS PROOF. BE VERY CAREFUL”
Helpful Report
Posted 5 years ago
We apologize for any difficulties you experienced. Your feedback is greatly appreciated and will be taken into account as we work to enhance our services.
Posted 5 months ago
Stuart M
Unverified Reviewer
“Was given the normal enticement coin for the Nine decades gloriously accomplished. The rest of the collection 6 coins, cost £32.90each, but the last coin which I had to phone up for (this took a lot of time in its self) only to be told the collection came in stages. The last costing around £395.00 which I was not willing to pay, so I asked to speak to a manager which again was taking forever so I put the phone down. Now I have a collection no use to man nor beast and told I cannot return them. Waste of money, all I've done is line the pockets of those above. Never again.”
Helpful Report
Posted 6 years ago
We apologize for any inconvenience you faced during your interaction with us. Your feedback will help us make necessary changes for a better customer experience.
Posted 5 months ago
Jim.s
Verified Reviewer
“Send you coins you don't even order. Even coins you order and pay for they tell you that they haven't received payment. Then you have to WAIT 4-6 WEEKS FOR A CHEQUE FOR A PAYMENT YOU NEW YOU HAD ALREADY MADE. Also you pay £2.50 to return the coins you don't want as it has to be recorded delivery and proof of posting and you cant even claim this back. Scammers worst company I have had the miss fortune of dealing with. Avoid at all costs.”
Helpful Report
Posted 6 years ago
We're sorry to hear that we fell short of your expectations. Your feedback will be invaluable in helping us better meet the needs of our customers.
Posted 5 months ago
Ker
Unverified Reviewer
“Ordered FREE wedding coin, only pay postage, coin came, very good, 2 weeks later invoice for 17.45 absolute scammers scammers and fraudsters, never ever get anything from these charlatans”
Helpful Report
Posted 6 years ago
We apologize if we were unable to meet your expectations. Your feedback will be utilized to improve our services and ensure better customer satisfaction.
Posted 5 months ago
Anonymous
Unverified Reviewer
“They convinced me to buy a 5 coin set for £4500 when they are available for £1750 from a well known e-market place”
Helpful Report
Posted 6 years ago
We sincerely apologize for not meeting your expectations. Your feedback will be taken into consideration as we strive to improve our services.
Posted 5 months ago
The London Mint Office is rated 3.5 based on 419 reviews
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