Name: The London Mint Office
Rating: 3.52

“Ordered a coin - Elvis plectrum - which never arrived.”

Posted 3 months ago

“Sent me a coin I requested them not to, I send it back on recorded delivery and now had 8 call with them in the last 6 weeks telling me it’s sorted system error and now today received an email telling me they will take it to a debt collector to sort ? I run a small business that my credit need checking when ordering materials so hopefully it will get sorted but I would not recommend any one set up an account with them.”

Helpful Report

Posted 5 months ago

“I’ve been waiting for a return label for a coin that I didn’t even order. No reply to many emails. I have phoned at least five times and promised I would get a return label which still hasn’t turned up.”

Helpful Report

Posted 5 months ago

“Shane helped me today with my queries and order. Very friendly and helpful so all sorted now thanks”

Helpful Report

Posted 6 months ago

Hi Lisa, We're so happy to hear that we were able to meet your needs. Thank you for choosing us and for taking the time to leave us such a positive review. Kind Regards, Tanith, Customer Experience Manager

Posted 6 months ago

“Great coin collections. Excellent service. 5🌟 for the service received from Laura a customer service advisor”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to write such a positive review! We're thrilled to hear that we were able to provide you with excellent service. Kind Regards, Tanith, Customer Experience Manager

Posted 6 months ago

“Thanks for your help Rhiannon personally!”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for the great review. We're so glad to hear that you had a positive experience with our company. We look forward to working with you again in the future. Kind Regards, Tanith, Customer Experience Manager

Posted 6 months ago

“I can't give a review as such for 2 wk I've been waiting for a link to reset my password give up”

Helpful Report

Posted 7 months ago

Good Afternoon Jane, I am sorry to hear that you are having trouble accessing your account. Please contact our Customer Experience team on 0330 024 1001 who will be more than happy to assist you with this. Kind Regards, Tanith, Customer Experience Manager

Posted 7 months ago

“Had a problem with payments for a coin. Contacted the London Mint and David dealt with my issues quickly and efficiently. Thought there might be a problem but was totally wrong - 5 stars!!!!”

Helpful Report

Posted 7 months ago

Hi Donald, Thank you for your kind words. David will be over the moon to hear about your review. I will be sure to pass this on to him. Thank you for choosing The London Mint Office. Kind Regards, Tanith, Customer Experience Manager

Posted 7 months ago

“Ordered a free coin and paid the postage in 2023. Since then have received texts asking for £2.50 overdue postage. Have sent texts asking to stop but to no avail! Keep well clear of this company it’s not worth the hassle for a free coin!!”

Helpful Report

Posted 8 months ago

Dear Rod,Thank you for taking the time to share your experience with us regarding The London Mint Office. We truly appreciate your feedback and apologize for any inconvenience caused by the issues you encountered. We understand how frustrating it must be to receive texts asking for overdue postage charges even after paying the initial postage in 2023. We sincerely apologize for any confusion or inconvenience this has caused you. Rest assured, we take your concerns seriously and are committed to resolving this matter promptly. To ensure we address this issue effectively, we kindly ask for your assistance. Could you please share further details regarding your communication in regards to the postage charges? We would like to investigate the situation thoroughly and rectify any miscommunication or oversight on our part. Improving our customers' satisfaction is of utmost importance to us, and we genuinely appreciate your help in making things better. Your feedback plays a crucial role in our efforts to enhance our services and prevent similar incidents from occurring in the future. We value your support and encourage you to reach out to us directly so that we may address your concerns promptly. Once again, we extend our apologies for the inconvenience caused, and we look forward to making things right. Thank you for your understanding. Best regards, Tanith, Customer Experience Manager

Posted 8 months ago

“I’m pleased to recommend the professional fund recovery service (wisetechhack@ gmail .com) They has the best and reliable fund recovery agency to help you get back your lost money, stolen crypto assets back. They are the real deal as I was able to recover my stolen $113,000 dollars worth of USDT back after days of being depressed. This team brought back my lost hope, they are the best”

Helpful Report

Posted 8 months ago

Thank you Colwill, However, I feel this review is for another business. Kind Regards, Tanith, Customer Experience Manager

Posted 7 months ago

“I don't buy the commemoratives "coins". I only buy the gold 1/4 sovereigns and there is absolutely nothing "Scammy" about them. They are exactly the same spec as the Royal Mint specimens. Usually authorised and issued by Gibraltar. The only difference is the cost is usually a bit less than The Royal Mint prices. They are legal tender but only at their face value which at current gold prices is about 1/400th of the gold value. Face value of a 1/4 sovereign is 25p the gold is currently worth just over £101.00 @ 21/03/24. The purchase price of the coin is £108.00.”

Helpful Report

Posted 8 months ago

Thank you so much for your amazing 5-star rating, Redhawk! We truly appreciate your feedback and are thrilled to hear that you find our gold 1/4 sovereigns to be of excellent quality. We completely understand your preference for these commemoratives coins and acknowledge that they hold the same specifications as the ones issued by the Royal Mint. It's great to know that you've found our prices to be reasonable as well. We value you as our customer and hope to serve you again soon. Thank you for choosing The London Mint Office! Kind Regards, Tanith, Customer Experience Manager

Posted 8 months ago

“I have bought a couple of Gold coins and a few commemorative coins. The gold coins one is a genuine Isle of Man 1/20th Gold Angel and a Gibraltar 1/4 Sovereign. Both are legal tender in their respective locales. The commemoratives are also authorised by Gibraltar and may well not be worth the money paid but they are pretty and my grand daughter who is 4 will love them, which makes them priceless. The gold coins are certainly worth the money and cost not much less than the spot price of the gold content and so will soon be worth more than I paid for them for the gold alone. The Angel is 1.55g 999.9 fine gold and the 1/4 Sovereign 1.99g 916.7 fine gold. Both coins have the image of King Charles III and since his reign is destined to be short their value is likely to increase beyond the gold price.”

Helpful Report

Posted 9 months ago

Thank you, BriantLLB, for your 4-star rating of The London Mint Office! We are thrilled to hear that you have purchased some gold coins and commemorative coins from us. It's great to know that you have acquired authentic pieces like the Isle of Man 1/20th Gold Angel and the Gibraltar 1/4 Sovereign, which hold legal tender status in their respective locations. We understand that the commemorative coins may not have a significant monetary value, but their sentimental worth, especially for your 4-year-old granddaughter, is truly priceless. Once again, thank you for your positive feedback and for choosing The London Mint Office. We greatly appreciate your support, and we hope to serve you again in the future.

Posted 8 months ago

“Complete scam!!! Don't fall to it. After receiving a false "legal tender" coin, I kept receiving mor eand more, asking for payment. Which none of them were requested. After waiting over 20 min I received a promise to get a return label for the unwanted coin. After 15 days another coin showed up with more money claimed. AVOID AT ALL COST”

Helpful Report

Posted 9 months ago

Dear Reviewer, Thank you so much for taking the time to share your feedback regarding your experience with The London Mint Office. We truly appreciate your honesty and apologize for the incredibly frustrating situation you encountered. At The London Mint Office, we strive to provide a reliable and exceptional service to all our customers, and we sincerely regret that we fell short of your expectations in this instance. We highly value your feedback, and we would love to learn more about your experience in order to make things right. If you could please let us know how we can improve and rectify this situation for you, we would be tremendously grateful. Your satisfaction is of utmost importance to us, and we genuinely want to ensure that your concerns are addressed and that we can restore your confidence in our services. Thank you again for bringing these issues to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make it right for

Posted 8 months ago

“My vulnerable partner with mental health issues has been fooled, after receiving the free coin she agreed to upgrade the cion to gold, Yip you guessed then days later the salesman was back on the phone selling them another coin. I'm extremely upset how cold calling in this day and age is still legal. Ready these threads gives me the fear as it looks like they may receive a coin every month....... My partner is so stressed at the cost of these coins, they barely have enough money to buy food all week never mind buying coins that they don't need”

Helpful Report

Posted 9 months ago

Dear Geraldine,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any distress caused. It is never our intention to put our customers under stress or pressure to make unnecessary purchases. We sincerely apologize for any inconvenience caused. We value your input and would greatly appreciate any suggestions you may have for us to improve our services and ensure that similar incidents do not happen in the future. Please know that we are committed to resolving this situation and making things better for you and your partner. If there is anything we can do to rectify the issue or if you have any further concerns, please do not hesitate to reach out to us. We are here to listen and assist in any way we can. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us and we will take immediate action to prevent any recurrence. Kind regards, Tanith, Customer Experience Manager

Posted 8 months ago

“I originally posted a scathing review following frustration over an order prior to xmas. However, I now retract those comments have continued purchasing from this company. The orders have represented value for money and the staff have always proved to be most helpful. Would now highly recommend London Mint to any discerning coin collector with confidence that they'll find the service to be satisfactory.”

Helpful Report

Posted 9 months ago

Dear Chris,Thank you so much for your fantastic 5-star rating of The London Mint Office! We greatly appreciate your support and are thrilled to hear about your positive experiences with our company. We understand that frustrations can arise, especially during busy holiday periods, and we truly appreciate your decision to retract those comments. Your continued trust and loyalty mean the world to us. We strive to provide excellent value for money and our dedicated staff are always here to assist. It's wonderful to know that you have found our service to be satisfactory, and we are honored by your recommendation to other discerning coin collectors. Once again, thank you for your kind words and for choosing The London Mint Office. We look forward to serving you in the future. Best regards, Tanith

Posted 8 months ago

“If I could put no stars I would, keep receiving emails asking me to pay for coins I never ordered. Scam stay away definitely need reporting.”

Helpful Report

Posted 9 months ago

Good Afternoon, I have sent a request via Reviews.IO for this review to be either amended or remove due to not being a factual representation of experience received. Kind Regards, The London Mint Office

Posted 7 months ago

“Even if you lost money, don’t go down without a fight. I was naive for thinking it wasn’t possible but i kept trying even after i lost money because i couldn’t afford to let go of the huge amount i lost. I really don’t want to get into details but if you are going through this, you may also have been scammed by fake recovery experts,it is possible to recover your lost funds because i did. All you need is the right person to do this for you support@ Binaryoptionvictimrecovery@consultant.com Send a mail and you will be glad you did.”

Helpful Report

Posted 9 months ago

Good Morning Linda, I'm disappointed to see your review this morning! I would be grateful if you could provide further information regarding your experience to allow us to take a further look into this. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“Had a high pressure salesman constantly ringing me to sign up for 'I don't know what'. At the time I agreed to anything to get rid of these people but I'm being haressed for a late payment and an additional £20 for the pleasure. What nasty holiday people they are. A shame to their name. Dreadful.”

Helpful Report

Posted 10 months ago

Hi John, We are so sorry to hear about your experience with our company. This is definitely not the level of service we strive for. We will take your feedback on board and work to improve our processes. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“Can't remember service so bad-i would like my money back-2nd time of asking. I've thrown out my previous purchase!!!!!-PATHETIC!!!”

Helpful Report

Posted 10 months ago

Hi James, We are truly sorry to hear about your experience with us. We strive to provide top-notch service to all our customers and regret that we fell short in your case. Please reach out to us again so we can make things right and restore your faith in us. Your satisfaction is important to us and we will do everything in our power to ensure your experience with The London Mint Office is a positive one. Thank you for your feedback and giving us the opportunity to improve. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

“AVOID AT ALL COSTS!!! Prey on the vulnerable with mental health and learning difficulties. Paid the money after threatening letters arrived saying pay in 10 days or going to debt collection agencies!!!!! Paid in full via their banking sort codes. Told them to take my address off there making as the person in question is vulnerable….. I have had Email after email saying that there is payment issues. The money was paid in full. Have all receipts from bank and letters from them. I have contacted ACTION FRAUD. Also TRADING STANDARDS also the OMBUDSMAN…..”

Helpful Report

Posted 10 months ago

Good Morning, We are truly sorry to hear about your experience with The London Mint Office. This is definitely not the level of service we strive to provide. Your feedback is greatly appreciated and will be taken seriously to ensure that such situations do not occur in the future. Thank you for taking the necessary steps to report this issue, we hope it gets resolved swiftly. If there's anything else we can do to assist you, please do not hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Tanith, Customer Experience Manager

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office Reviews