Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Easy Light Bulbs 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was well wrapped. Unfortunately the first bulb did not work. The second bulb worked....need now to check the other 8.”

Helpful Report

Posted 9 years ago

Hi Joyce, Thanks for the review we are sorry to see it's negative as only one Bell Lighting bulb has failed. The chances are the bulb is fine it's just not made contact in the holder. All lamps have a solder blob on the bottom and some are larger than other and over the years the contact in the holder gets depressed so hey presto the odd bulb does not make contact. Please make sure the power is off and with an insulated screwdriver just pull up the bottom contact. If that does not fix the issue we will of course replace your item free of charge under our no quibble guarantee.We look forward to hearing the outcome. Please feel free to share with friends, family & Social Media. Best wishes from all here at the Easy-Lighbulbs Team

Posted 9 years ago

“I have not received my order yet!”

Helpful Report

Posted 9 years ago

Hi Annette, We are sorry you felt the need to post a 3 star review. As you know we have been in contact with you regarding this order and as per our email yesterday morning (2nd Feb) we are expecting the delivery from the factory next week. We look forward to welcoming you back to Easy-Lightbulbs to benefit from your discount code. Best wishes the Easy-Lightbulbs Web Team.

Posted 9 years ago

“I order 2 light bulbs on the18 January 2016 and still not been sent. I phone last Thursday the 21January 2016 and was told they would be with us Monday or Tuesday but still not got them. Would you please inform when they are going to be sent. Thank you Mr P Murphy Your order number F0070231”

Helpful Report

Posted 9 years ago

H Patrick, Thanks for your review and your order. We did email you on the 18th and advise you that the goods would be shipped in 7-10 days. You should have received an email this morning confirming your goods had been shipped today. The items should be with you in the next 48-72 hours via Royal Mail. We look forward to welcoming you back with your Discount Code. Any questions please contact us on websales@lampco.co.uk

Posted 9 years ago

“Unfortunately I have to return the bulbs as they were too big for me. I emailed you about your returns policy but no-one has bothered to reply to me.”

Helpful Report

Posted 9 years ago

Hi Terence, Thanks for your review. Your email sadly got stuck in our spam filter and it was never spotted due to the volume of weekend traffic. It appears you have ordered incorrectly the 111mm reflectors instead of the 50mm reflectors. Easily done! Please return them and we will replace them straight away. Any questions please contact the Easy-Lightbulbs Web Team on Websales@lampco.co.uk

Posted 9 years ago

“Ordered the lamps. Received an email saying one was out of stock and would we like an alternative, we said yes and ten working days later we are still awaiting the delivery with no explanation of the delay and the money being taken from our account.”

Helpful Report

Posted 9 years ago

Hi Clive, Thanks for the review it's greatly appreciated. Your goods were shipped on Wednesday so fingers crossed should be with you today as they were shipped RM48 with the Royal Mail. We look forward to welcoming you back with your discount code. Please share with friends and family and like our Facebook page where we list competitions and fun things about light bulbs! https://www.facebook.com/easylightbulbs - Best wishes for the 2016 from all here at the Easy-Lighbulbs Team

Posted 9 years ago

“I have not received the bulbs yet.”

Helpful Report

Posted 9 years ago

Hi Frances, Thanks for the 2 star review it's greatly appreciated. As per the website we were closed until Monday and we forgot to delay the review emails. Your goods were posted Monday Royal Mail, clearly Snail Mail, so should be with you imminently. Please share with friends and family and like our Facebook page where we list competitions and fun things about light bulbs! https://www.facebook.com/easylightbulbs - Best wishes for the 2016 from all here at the Easy-Lighbulbs Team

Posted 9 years ago

“I haven't actually received the light bulbs!”

Helpful Report

Posted 9 years ago

Hi Jennifer, Sorry to see the poor review. We emailed you on the 22nd December @ 09:43 am advising the lead time was 10-14 days. The items are due into us tomorrow so should be with your this week. Best wishes for 2016 the Easy-Lightbulbs Web Team

Posted 9 years ago

“After being sent a faulty product a company rep insisted it was normal to have broken glass within the tube, I contacted the manufacturer who let me know otherwise, at this point the product was replaced but the rep still insisted the product was ok and even tried to say it was the manufacturer that was mistaken.”

Helpful Report

Posted 9 years ago

Hi Paul, Apologies fort he confusion. We have checked with our technical team and this is indeed the case many of the lamps we have have small shards of glass left in the envelope in the manufacturing process. Sadly the person responding to you from the factory was not technically savvy and advised you incorrectly. We did send a replacement we look forward to receiving the one no longer required back. Best wishes for 2016 the Easy Lightbulbs Web Team

Posted 9 years ago

“Bought 3 small light tubes all with exactly same spec. BUT they varied in length by 2-3mm which meant that 2 did not fit my fittings. Not sure why manufacturing should work to such poor tolerances. Not suppliers fault but a real nuisamnce”

Helpful Report

Posted 9 years ago

Hi Thomas, Thanks for the review it's greatly appreciated today our 25th anniversary in business! Apologies about the tubes you are the first to mention this and we have sold over 500 pieces from the same batch. Please return and we will exchange for the correct length items under our no quibble guarantee. If you need any further help please email websales@lampco.co.uk and we will sort you out immediately. Best wishes the Easy-Lighbulbs Team

Posted 9 years ago

“I ordered a bulb 10 days ago and haven't heard a word since!”

Helpful Report

Posted 9 years ago

Hi Arthur, Thanks for the review it's greatly appreciated. We did email you on the 19th November advising of a 2-3 week delay in your order. The goods are due to us later this week and we will ship immediately. We look forward to welcoming you back with your discount code. Please share with friends and family and like our Facebook page where we list competitions and fun things about light bulbs! https://www.facebook.com/easylightbulbs - Best wishes the Easy-Lighbulbs Team

Posted 9 years ago

“Communication with staff very good (phone) directed me to order online. post and packaging fine. Quick delivery. Product weak.....12volt/20watt bulbs produced weak/dimmer light compared to other bulbs of same rating still in ceiling panel.”

Helpful Report

Posted 9 years ago

Hi Brian, Thanks for your review we apologise for the dull appearance. We can only assume the lamps you had in the panel originally were either the Osram or Philips Halogen energy savers. Whilst they only use 20 watt of power they produce equal to 35 watt of light. Here is the link for the item in Osram that we think you require. We are happy to accept the incorrect ones back in their original packing for full refund and you can then order the correct item. Any questions please do not hesitate to contact our sales team on 01462 490066. Best wishes - The Easy-Lightbulbs Web Team

Posted 9 years ago

The link for the one we think you need is here :- https://www.easy-lightbulbs.com/light-bulbs/halogen-energy-savers/halogen-energy-saving-spot-bul/2-pin/m269-irc-os/

Posted 9 years ago

“I ordered 8 bulbs and one of them "blew" as soon as it was switched on and another was the wrong size fitting, 270 instead of 310 so I do not even know if it works. The plus side was that delivery was very quick and the bulbs were very cheap. Also plus was the fact that the site helps you find what you are looking for and in the age of seemingly hundreds of different bulbs that is good. So I will give this company another go despite the 2 dud bulbs.”

Helpful Report

Posted 10 years ago

Hi Heather, Thanks for your feedback and many apologies for the faulty item received and also what seems to be an incorrect item, please let know which items are the problem and I will issue you with free of charge replacements. We look forward to hearing from you ASAP our email address is websales@lampco.co.uk With best regards - The Easy-Lightbulbs Web Team.

Posted 10 years ago

“Ordered 2 if these and had to send back as although it states length of bulb including pins is 725 mm they were slightly longer so would not fit the unit .”

Helpful Report

Posted 10 years ago

Hi Janet, Thanks for your feedback and apologies for the error on the website. We have not had any other correspondence regarding this order according to our records. We have amended the website immediately to the correct length of 726mm. Please can you let us know what your fitting is and we will attempt to obtain the 725mm long items for you. We are currently not aware of any tubes this length. Is there a chance the lamp could be jiggled slightly to fit in your fixture? We look forward to hearing from you ASAP our email address is websales@lampco.co.uk With best regards - The Easy-Lightbulbs Web Team.

Posted 10 years ago

“the service was fast and efficient and it was great that you stock rare 'pearl' light bulbs. However the 8 bulbs I received all had an orange staining across their middle. This was not described in the description and although they work fine, the bulb is visible when turned off and this orange staining is unfortunate.”

Helpful Report

Posted 10 years ago

Hi David, Thanks for the review apologies about the light bulbs. These are really old GE ones that are designed to be night lights hence the look. We have a no quibble guarantee you are more than welcome to return them for a full refund. Any questions let us know and remember your discount code should you choose to visit us again. Thanks and best wishes the Easy-Lightbulbs Web Team

Posted 10 years ago

“Ordered replacement tubes and spot bulbs on line, both products shown as in stock, got an e mail to say the spot bulbs are out of stock, these are very common bulbs so a bit surprised. They did not say in the e mail if they were sending out the tubes separately but did say it would be 7 to 10 days for the spots. It's been 7 days now and have not been kept to date and received nothing. The money has gone from my account. .”

Helpful Report

Posted 10 years ago

Hi Dave, Sorry you feel let down. We did email a week ago today and the goods will be leaving tomorrow well within the quoted delivery times. As we pay the postage for very low value orders we try and send all items at once to keep our low free shipping value affordable.

Posted 10 years ago

“I have not received my order yet. Left reply on answerphone to say Philips lamps are fine but still no further contact received”

Helpful Report

Posted 10 years ago

Thanks James for reviewing. As per our email earlier we never received your message and the bulbs you had ordered arrived and were shipped today. Apologies for the delay. Have a great Christmas and prosperous 2015

Posted 10 years ago

“No order has arrived - still waiting”

Helpful Report

Posted 10 years ago

Thanks Roger for leaving the review and apologies the item has been delayed in the post. We have only just received your email concerning this and have already responded to it direct to you. As per the email we will issue FOC replacements on Monday once you've confirmed the goods have not materialised over the weekend. Please contact us Monday lunchtime and, as promised, we will issue them out that evening.

Posted 10 years ago

“Ordered a pack of three bulbs for a Krypton lantern torch (suitable for the model). The first one has failed already - only used the torch briefly on four occasions. I can only assume they are inferior quality. Would not purchase from this company again.”

Helpful Report

Posted 10 years ago

“Quick delivery but of the 10 bulbs I ordered, of the first four I tried two were dud. I haven't tried the rest yet but I don't think I will be ordering from this company again.”

Helpful Report

Posted 10 years ago

Dear John, Sorry to hear you are not happy with the product. Our MD has contacted you directly to resolve the issue. Chances are these items were damaged in transit by the Postman. Please come back to the MD to confirm you are happy with his offer.

Posted 10 years ago

“The LED lamps arrived very quickly which was great. Very annoying thing is that the energy rating was not clear, so the lamps have arrived and are A+ not A++ energy efficiency rating which somewhat defeated the point of buying energy saving lamps! I suggest the website makes it clear what the energy rating is.”

Helpful Report

Posted 10 years ago

Hi Damian apologies if you think the site is unclear. All LED lamps are energy efficient the difference between A++ and A+ in negligible and generally on individuals tastes and appearance of the product. The item you bought is rated at 5.3w and replaces a 50w item. A smidging under 90% energy saving. Other A++ appliances and products are nowhere near this energy saving making the whole system of stars a farce in real energy saved!

Posted 10 years ago

Easy Light Bulbs is rated 4.8 based on 12,889 reviews