The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,561 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 31st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to order the incubator which was delivered in 3 days.”

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Posted 3 years ago

“Bought our 3rd Maxi 24 EX. Absolutely brilliant buy. We bought a cheap incubator once! Never again. Long Live Brinsea”

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Posted 3 years ago

“When phoning the shop you can talk to a person. Not only that, that person has product knowledge. How refreshing in these times . I received advice as to the best product for me. Placed an order and the incubator arrived the next day. I am incubating goose eggs and some machines are more suitable than others.”

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Posted 3 years ago

“My experience with the shop was perfect. The support was absolutely fantastic, very helpful, quick (although my responses were not:) and engaged in my matter. Many thanks”

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Posted 3 years ago

“Customer service very good bought a rcom 20 and brooder pack arrived next day and double boxed which I thought was an action indicative of a company that actually cares about what they are doing and is working for the betterment of there customers rather than looking at them as walking wallets... all working well so far”

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Posted 3 years ago

“Very efficient.”

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Posted 3 years ago

“Excellent customer service so helpful and very polite”

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Posted 3 years ago

“Excellent service happy with product”

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Posted 3 years ago

“Superb customer service and communication! Super fast delivery! Highly recommended!”

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Posted 3 years ago

“Excellent supply time. Good produce. would use again”

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Posted 3 years ago

“Good service, highly recommend”

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Posted 3 years ago

“The pump has stopped working wasted expensive eggs and their warranty is pathetic they has asked need to sent pump for repair waste of money not reliable”

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Posted 3 years ago

Dear Muhammad, thank you for taking the time to leave this review. Based on the information you provided, we suspected there may be an issue with the humidity pump supplied with the incubator you purchased. Although the incubator is 22 months old it is still covered by the warranty agreement. It is standard procedure in any industry to require the allegedly faulty goods covered by a warranty to be returned so they can be inspected and serviced before they are repaired or replaced. Please understand we cannot repair of replace items without them being returned first. We have kindly asked that you return the pump and the Incubator so we can test them both, and service the machine to ensure it is in full working order before you start hatching again and rectifying any issues by repairing or replacing the item if required. All are free of charge under your warranty agreement. We do not see this as an unnecessary request when all we are trying to do is resolve an issue you have reported as quickly as we can. If you have any queries regarding this process and still wish to return the incubator and pump. Please email me and I would be more than happy to assist you with the next steps. Kind Regards Bronti The Incubator Shop.

Posted 3 years ago

“Only place I would buy my supplies from.. You know you've got outstanding backup service if needed.”

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Posted 3 years ago

“Such a smooth purchasing process. I actually made two orders on the same day (because I forgot to put something in the first order!) and they combined the orders meaning I received everything at once a day or two later. Brilliant stuff!”

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Posted 3 years ago

“Brilliant , didn’t expect it to come that soon,”

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Posted 3 years ago

“Had issues with ordering but the team were very helpful and once I changed browser the issue was resolved. my item was shipped immediately and arrived very quickly in very secure packaging. would definitely recommend”

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Posted 3 years ago

“As always, supplied my Brinsea order with polite, prompt efficiency. Will continue to recommend both The Incubator Shop and Brinsea incubators at every opportunity.”

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Posted 3 years ago

“Superb company to deal with, efficient and prompt service”

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Posted 3 years ago

“I have recently bought a nebuliser from The Incubator Shop. Very easy to order and very quick delivery. Thank you.”

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Posted 3 years ago

Thank you - we're so pleased to receive your kind review!

Posted 3 years ago

“Quick and easy purchase. Delivery exceeded expectations and so nice to have a little goody bag. All items very well packed and incubator is perfect for my impending litter of 9 English znulldigs. Thank you”

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Posted 3 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 years ago

The Incubator Shop is rated 4.9 based on 3,561 reviews