The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,561 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 31st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop were a great help at analysing the problem and supplied the required parts .All seem to be working well.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 years ago

“Arrived in good time. Would buy from here again.”

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Posted 4 years ago

“I bought a Brinsea Ova-Easy incubator from The incubator shop 10 years ago. I was so impressed by their level of service (they helped me choose the model that was right for me) that I came back when I wanted a brooder plate. I chose a Brinsea Ecoglow Safety 1200. Here's the admission: I got carried away and ordered too many hatching eggs (and they sent extra free), So, I ordered another one...from the Incubator shop. Yet again, The Incubator shop delivered the very next day. I bought some other items too. I won't be shopping anywhere else.”

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Posted 4 years ago

“Their product technical knowledge and expertise cannot be faulted. Service provided was efficient and courteous to the extreme.”

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Posted 4 years ago

“Very prompt service.have used the shop’s services before and have had some sensible solutions offered”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“I have ordered items from The Incubator Shop on several occasions and they are always an absolute pleasure to deal with. They reply to e-mails quickly and courteously, are extremely helpful and delivery is very quick. Excellent customer service! I would definitely buy from them again and would recommend them to anyone looking to purchase an incubator.”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 years ago

“Ordered from this store several times - always delivered promptly and accurately.”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“Quick efficient delivery and there at the end of an email to help when had queries setting up my incubator An excellent company to deal with”

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Posted 4 years ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 years ago

“Great service. Delivered very speedily. Well packaged and lamps are now up and running. Turkeys came in this afternoon. Thank you.”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“Love this shop. I contacted several places including Brinsea (the manufacturer) for information about different sized egg discs for an incubator and they were the only ones able to give me an answer. They were very helpful and sent photos and lots of information. Will definitely use them again.”

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Posted 4 years ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 4 years ago

“Very good service”

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Posted 4 years ago

“The Brinsea ecoglow safety 1200 is fantastic. The only problem is I got carried away ordering hatching eggs so I may need another one. When does the 2000 model come out?”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review! To answer you questions about the Brinsea EcoGlow Safety 2000 brooder, this item is no longer available and was discontinued approximately 2-3 years ago . The largest brooder of the EcoGlow range is now the EcoGlow Safety 1200 brooder.

Posted 4 years ago

“Great service - thank you!”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“Very good, dispatched on same day as ordered. Reply to my emails. Very good all round. Products is also working good. Very happy.”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“I had an issue with a purchase and within minutes of me sending an email a new unit was on its way and a collection was arranged for the problematic one. The problem was completely out of the control of The Incubator Shop, even so their customer service was second to none!!. Thanks again for sorting it all for me Regards Dave Moody”

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Posted 4 years ago

So pleased we could help you. Thank you very much for your review. Best wishes, Bronti.

Posted 4 years ago

“Excellent service from beginning to end. Ordered and arrived within 2 days.”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“Excellent efficient service”

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Posted 4 years ago

“Next day delivery even though I had ordered as standard. Very happy and also that they stock spares for the Rcom, which is great.”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“a pleasure to deal with”

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Posted 4 years ago

Thank you - we're so pleased to receive your kind review!

Posted 4 years ago

“We have had nothing but trouble with the incubator, the settings are a nightmare to sort out and with no one to talk you though it is very frustrating. We will be sending another email on Monday to try and sort the problems out. Linda Hills”

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Posted 4 years ago

Hello Linda, thank you for your review and I am sorry to hear you are having some issues getting your machine set up. To receive this review is a little surprising as we have been communicating with you and trying to assist you with setting your machine up. You first originally contacted us 21st of June with a request to return the machine, to which we replied with our return instructions. You later replied with questions regarding whether the machine was fan-assisted or not and asked for some help on how to change the settings we replied on the 23rd of June with the answers to your questions along with some simple instructions on how to adjust and change your settings, to which we have not received a reply. If you haven't received our more recently email sent to you on Thursday please check your junk mail or if you still have questions or need more assistance please contact us and we are more than happy to continue trying to help you. If you are struggling to get on with the machine, please return the machine to us as you originally requested to do and we will be more than happy to refund you on its return. Kind Regards Bronti The Incubator Shop.

Posted 4 years ago

The Incubator Shop is rated 4.9 based on 3,561 reviews