“Damaged when delivered but the outer packaging was fine. After several miss read emails by themselves a FREEPOST return address was given 😀 A week later I received a replacement. Very Damaged outer packaging but item was fine. Need to use fragile tape.”
Hi,
Thank you for your kind feedback.
We can only apologise that your order arrived with you in this way, this is not the level of service we aim to provide.
We are glad that this was replaced for you easily, and you were happy with your item.
Kind regards,
Abbie
The Gift Experience
Hi Ruth,
Thank you for your kind feedback.
We are thrilled that you were happy with the quality of your order on this occasion, and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Jackie,
Thank you for sharing your feedback with us.
I can confirm on looking into this, I am unable to locate any correspondence with yourself regarding this matter.
If you could kindly email me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this for you.
Kind regards,
Abbie
The Gift Experience
Hi Helen,
Thank you for your wonderful feedback.
We are thrilled that you were happy with your order and the service you received on this occasion.
Kind regards,
Abbie
The Gift Experience
Hi Geoffrey,
Thank you for your glowing feedback.
We are thrilled that you were happy with your order and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Alan,
Thank you for your lovely feedback.
We are thrilled that you were happy with the level of service and your order on this occasion.
Kind regards,
Abbie
The Gift Experience
“Ordered a gift for parents 65th wedding anniversary left it a bit late.
Could not believe that they got the gift in time and they both loved it, so well done to everyone at the gift experience.
Will certainly use you again.
Steve”
Hi,
Thank you for your glowing feedback.
We are thrilled that you were happy with your purchase and that this arrived in time. We hope your parents enjoyed their anniversary.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind feedback.
We are very glad you were happy with your purchase, and for your kind recommendations.
Kind regards,
Abbie
The Gift Experience
Hi Heather,
Thank you for your feedback.
Upon looking into your order, I can see that there is more than one purchase. If you could email me at reviews@thegiftexperience.co.uk with which item you are referring to, I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
Hi Paula,
Thank you for your wonderful feedback.
We are very glad that you were happy with the level of customer service you received on this occasion.
Kind regards,
Abbie
The Gift Experience
Hi Elaine,
Thank you for your glowing feedback.
We are thrilled that you were happy with the product you ordered and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Marion,
Thank you for your kind feedback.
We are very glad that you were happy with the products you ordered and felt as though these were delivered in good time.
Kind regards,
Abbie
The Gift Experience
Hi Salem,
Thank you for your review.
We are very glad you were happy with the product you ordered, and can only apologise for the delivery on this.
Kind regards,
Abbie
The Gift Experience
Hi Pat,
Thank you for your kind feedback.
We are thrilled that you were happy with the level of service you received and the delivery for this.
Kind regards,
Abbie
The Gift Experience
“I had an issue with delivery which was dealt with immediately. Definitely be ordering from them again. Customer communication was absolutely fantastic.”
Hi Daljinder,
Thank you for your kind feedback.
We are very happy that your issues with delivery were dealt with as soon as possible; we are very glad our customer service team was able to assist you so well with any queries you may have had.
Kind regards,
Abbie
The Gift Experience
“Bought an item from them they ot the dates wrong and there's no way to contact them as no invoice or receipt with my order, and you can't contact them without a order number, nothing on email either.”
Hi Stephen,
I am only able to apologise that your order has arrived with the incorrect personalisation.
If you could kindly email a picture of this to me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“My grandson was delighted with the watch. The ordering process was easy and the very pleasant member of staff ensured the inscription was exactly as I wanted. Will definitely use the company again”
Hi Richard,
Thank you for your kind feedback.
We are thrilled that your Grandson was happy with the gift he received, and that you found the ordering process for this to be easy.
Kind regards,
Abbie
The Gift Experience
Hi Terry,
We are thrilled you are happy with the order you placed for your daughter's anniversary.
We hope she loves her gift.
Kind regards,
Abbie
The Gift Experience
