“I ordered an item. Realised I had made a mistake literally 5 mins after ordering it. I followed this up with an email and also through the website through the contact us section (as stated everyone makes mistakes). But I confirmed if this cannot be rectified or an alternative can be given that I would request a refund.
I got a response to say that it’s a template and the order cannot be rectified. I swiftly responded and asked them to refund me as per first email.
No response. Got an notification out of their working hours last night (6pm) to say that my ordered has been dispatched.
The order has arrived today with an error when I specifically said I would like a refund. As it’s a personalised item, it’s useless to anyone else.
Really disappointed with the service. Feel like the order was just thrown out so I didn’t have a choice but to accept it.
After using this company over Christmas with such good feedback. I will not be using them again!
Don’t offer a service for mistakes if you can’t follow them up and double check!
Waste of money to receive a unusable item which was meant to be a birthday gift!”
“it was a fast response considering the situation with the current pandemic
very pleased with the item that I ordered.recieprient very pleased.Well made good quality”
“Very pleased with overall service and products! And the website is very easy to use was sent part of one gift which needed replacing but was dealt with promptly and efficiently”
“A great gift for those special people where you want something unique and personal easy to wrap it comes in it's own envelope with everything you need to see where your star is, a great gift I hope someone buys me one. I recommend highly.”
“Stuck for ideas? For the person who has everything or is difficult to buy for? Look no further than Gift Experience, a wide range for all ages. I bought an experience for my granddaughter and she was thrilled. There really is something for everyone. Thank you for solving my dilemma.”
“Absolutely awful experience. Issue with non delivery and very bad customer support. Basically refused to do anything and said not their responsibility. Will not be buying anything from them in the future. Obviously don't want to know when things don't work out.”
“Dreadful. Ordered a candle for a Wedding anniversary and it turned up with totally different names. A gay couple I think. Well done and congrats to them. Caused a laugh at least. Took weeks to get a refund. Will never ever use this site again.”
“The Gift Experience have a fast efficient service, an excellent website and very good in keeping you informed regarding delivery. A pleasure to shop with.”
