“I was delighted to receive the 6 engraved pens which I ordered for Christmas gifts for the family. Very sadly, my husband's pen fell apart the first time he used it, he has tried to fix it but without success so extremly disappointed.I did order the pens from you. See attachments Order number 4737727 made on the 17th November 2020 at 12.26pm. Now other family members are contacting me to say their pens have just fallen apart. This was a very expensive order and I expect excellent quality. I expect a refund from yourselves now and I shall be contacting an Ombudsman with regard to this.”
“Good selection of gifts for all occasions, great prices and very fast dispatch, friendly and helpful service and would highly recommend this site and company”
“I ordered an item. Realised I had made a mistake literally 5 mins after ordering it. I followed this up with an email and also through the website through the contact us section (as stated everyone makes mistakes). But I confirmed if this cannot be rectified or an alternative can be given that I would request a refund.
I got a response to say that it’s a template and the order cannot be rectified. I swiftly responded and asked them to refund me as per first email.
No response. Got an notification out of their working hours last night (6pm) to say that my ordered has been dispatched.
The order has arrived today with an error when I specifically said I would like a refund. As it’s a personalised item, it’s useless to anyone else.
Really disappointed with the service. Feel like the order was just thrown out so I didn’t have a choice but to accept it.
After using this company over Christmas with such good feedback. I will not be using them again!
Don’t offer a service for mistakes if you can’t follow them up and double check!
Waste of money to receive a unusable item which was meant to be a birthday gift!”
“it was a fast response considering the situation with the current pandemic
very pleased with the item that I ordered.recieprient very pleased.Well made good quality”
