“I contacted them about the product I had bought being faulty they made loads of excuses why the product was faulty.
Not a good company to deal with won’t buy from here again.”
Hi
Thanks for your review, I am sorry to read this.
I can see from your order that there was an issue with the print on the cushion so I'm really sorry to see that.
Our customer service team did offer a replacement, which you have not responded to. Please make sure to get back in touch so they can get this sorted out for you.
“A very easy website to use and navigate, a very extensive range of quality products for any occasion and superb prices. The delivery service was fast and efficient and their communication was great throughout. I will be buying a lot more from this website.”
Hi Jill
Thank you so much for your review and sharing your lovely photos, I'm so pleased to see that these turned out so well and that you're really happy with them!
We look forward to welcoming you back to our site again soon. 😊
“I ordered a pair of personalised mugs, they arrived promptly but unfortu
nately a mistake had been made in the print. I phoned The Gift Experience who advised me to send a photo and they would replace the mug. A few days later another pair of mugs arrived with the correct printing. Was advised to keep both sets. I am very impressed with The Gift Experience and will definitely use them again and recommend to all my friends.”
Hi Joanne
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent!
We look forward to welcoming you back again soon. 😊
“Excellent service and price. I ordered 13 engraved beer glasses for a golf day and when I opened the box, two of them were smashed. I phoned customer services and the polite lady apologised and sent two free of charge next day delivery.”
Hi Nicky
Thanks for your review, I'm so pleased to read that you were happy with our service and out price too.
Please accept my apologies for two of the glasses being damaged upon arrival but I am really glad that we were able to get these replaced and sent out on a next day delivery for you!
“Good service I was a little disappointed with my anniversary gift as it didn't say Mr & Mrs partly my fault for not checking properly, but one would assume that's what It was meant to say.”
Hi Alan
Thanks for your review, I'm pleased to read that you are happy with the service.
I am sorry to read read that you were unhappy with the final product, I've checked this one and it does say in the description that Mr & Mrs needs to be added in if it's wanted on the final product so please always make sure to check the description to see how it's personalised.
“We have bought a number of items from TGE recently and the service and quality of the gifts had been first class. Will happily buy from them in the future !”
“Disappointed that each cushion wasn't wrapped in tissue paper or similiar and one has what looks like a hank on the Ruby Anniversary cushion material at the back of the cushion. See photos. They are both presents for friends.”
Hi Stuart
Thanks for your review, I'm sorry to read of your disappointment in our packaging. This has been logged with our production manager for future review.
I can also see with regards to the imperfection in one of the covers that you have been in touch with our customer service team about this and they've arranged a replacement for you, please do accept my apologies for the issue with this.
